We had a very bad customer service experience with Courtney, the owner. My wife was told it was her last massage late last year and she was led to believe her obligation was over. She has made no appointments since 2014 but they have been charging our credit card every month. Didn't notice until today, on April statement. Courtney claims a confirmation email and call was made each month. We have never received any confirmations and blindly assumed we were clear. Be careful, Courtney was not customer oriented on today's phone call.
Posted: 5/06/2015 • Link to this review
Had my first massage & facial today. Rebecca did my massage and Christina did my facial. It was soo good that I signed up for a annual membership. I can't wait to go back! Great experience!
Posted: 12/18/2013 • Last edited: 9/02/2014 • Link to this review
My wife and I had accounts here for a couple of years. Several of the therapists are good, and the girls up front are sweet, but management simply doesn't care about their customers. I feel terrible for the girls who have to answer the phone, take customer complaints and questions to the manager and then relay the rude responses to the customer. We have had multiple experiences that left us completely unhappy. When we voiced our dissatisfaction very clearly, we were basically told to fly a kite. I would highly recommend going elsewhere for massages.
Posted: 10/23/2011 • Last edited: 9/02/2014 • Link to this review
I was a first-time client there in 9/2011. For the first time in MONTHS I've fallen asleep with NO delay and stayed asleep all night. My daughter was there, also, and had a similar experience with a different masseuse. They're GRRREAT!
Posted: 9/02/2011 • Last edited: 9/02/2014 • Link to this review
I truly had a great experience with Massage Envy. This was my first visit with them, and everything from my appointment time, on through my relaxing massage was wonderful. They made me feel very comfortable and the environment was peaceful. Truly the place to take your mind off of all of your cares and concerns of this world. I will be returning!!
Posted: 12/11/2008 • Last edited: 9/02/2014 • Link to this review