I have been blown away by the value, technical knowledge, and integrity shown by the staff at Master Craft. If it can be cleaned, they can do it. If it can't be cleaned, they explain why and offer other solutions. I couldn't imagine using any other company than Master Craft to clean my rugs and upholstery. Seriously - Best in Town!
Posted: 1/29/2011 • Link to this review
Master Craft has highly knowledgeable, well trained personnel who are excellent trouble shooters as well as professional and efficient in their work. They recently explored what I thought was a mildew problem, carefully pulling back carpet, examining floor, walls and baseboards, and showing me what indicators would exist if there were an issue. After determining that all was well, and meticulously putting everything back as it was, they left, refusing even payment for their time. The business has also steam cleaned my carpets for several years, consistently doing so with consideration for my home and schedule, and always leaving my rugs spotless. They are accommodating, always on time, or call if there is need for a schedule adjustment. Mastercraft personnel are courteous, smart, practical, and mindful of expense.
Posted: 10/16/2009 • Link to this review
I have always had outstanding service from Master Craft. Their staff is friendly and well-trained and they offer a 100% money-back guarantee on everything they do. They almost always come out the next day after I call!
Posted: 6/20/2008 • Link to this review