WORST CAR REPAIR SHOP!!! Where do I begin with this horrible experience. I bring in my 2000 Jeep Cherokee because it has a leak and was over heating. First they charge $200 just to tell me later that it needs almost $1400 in repairs! I asked what that entailed and the young kid at the counter Nate was his name said it was a rear main seal for the transmission and that would be $800. Then to fix the cooling was going to cost $500. To change the thermostat and two hoses $500??!! Do they think I'm stupid? a thermostat takes 20 min to replace and costs under $10 bucks. Wow. Whoever wrote the previous reviews either works there or are very ignorant to how much repairs cost. Go elsewhere and save your money from these crooks.
Posted: 6/26/2012 • Link to this review
I thought I would never get my car fixed because of how expensive it would be. I was referred to Master Tech by some of my coworkers because of their service and great prices. They were right!! Their customer service was above my expectations and it was less expensive than I thought it would be. I really appreciate all of the hard work that went into my car.
Posted: 3/09/2012 • Link to this review
Great service and skilled crew they have on staff. I knew of a problem and went in without telling them the issue. They identified it and gave me a great price compared to other shops.
Posted: 12/09/2011 • Link to this review
Great service as always. Identified a future potential problem with a radiator leak. I really appreciate being aware of future potential problems before they leave me on the side of the road.
Posted: 12/02/2011 • Link to this review
I went there thinking that they know what they're doing. I have a Honda, and it needed a B12 maintenance. I gave service writer N a copy of the maintenance minder list from my manual. I told him (he also asked) many times that my maintenance minder showed that my car needed a B12 maintenance. I'm not knowledgeable of cars and trusted that N would include the right services. He did put B12 under Request for Service, but then I realized that he also listed other services (for sub items 3, some of 4, and 5) that were not necessary during this scheduled maintenance according to my car's maintenance minder. I told N as soon as I realized it. Being not knowledgeable about car maintenance, I wasn't able to catch these other added services right away. I spoke with manager G, but he was just telling me all these excuses (it's already done, they recommend those other services...). He even implied that I planned on doing it; that was very upsetting when it was clearly their fault in the first place. I went there to get the right and exact service that my car needed, nothing more, nothing less. But service writer N didn't seem to know what he was doing and added all other unnecessary services. They discounted some parts in the invoice because I voiced my concerns. In the end, however, I still paid a lot more than what I should have paid for just a B12 maintenance. I now wonder how many unknowing customers have they charged for services they didn't need and didn't go there for.
Posted: 11/24/2011 • Link to this review
We drove up to Mastertech to find out why our van was making a "clunking" sound. We not only got it fixed that day, but the service was outstanding. Our van was fixed that day and we picked it up about 5:15pm. You couldn't ask for better or faster service and we thank you!!!
Posted: 11/03/2011 • Link to this review
Very clean office and workspace. Fast, professional, courteous service I received. They made some great additional recommendations that were safety related, and then stayed late to fix the necessary items. Thank you.
Posted: 11/01/2011 • Link to this review
I really appreciated the job that Mastertech did on my car. They communicated with me, they went above and beyond what was expected, and the price was very fair. I will definitely return to them in the future.
Posted: 10/31/2011 • Link to this review
I always get my oil changed at Mastertech. I originally came in with mechanical issues on my vehicle, but found out that they also take care of your regular oil changes. I make an appointment, sit in a nice, quiet but friendly atmosphere and am finished in about 15-25 min. Plus they can take care of any odd things that I am unable to do myself (as a female) and they never make me feel silly when I'm trying to describe a problem or something that I need done. I am really thankful to have this place as a resource.
Posted: 10/25/2011 • Link to this review
The professionals at Mastertech did an outstanding job on fixing the transmission of my 92 Mazda pic-up truck. Just returned from a 3 day trip in the mountains, fully loaded, and no problems. The staff quickly found the problem called an emailed me a estimate, kept me up to date as the repair use being made. Once the truck was repaired,there were no surprises. Great Job.I will be back!
Posted: 10/19/2011 • Link to this review
My wife's 2002 Mercedes was no longer covered by free servicing so I took it in to MasterTech and had the 48000 mile service done at a much lower price than then dealership. The staff is friendly and able explain all the work being done. Everything was done that day and they offered me a ride to my house which was convenient.
Posted: 10/23/2008 • Link to this review