I was impressed with the sales pitch, but it was a bit overkill (too long). We were concerned with the fact that they do not give bids and only work off of the insurance claim. Overall I am impressed with the work ethic of the roofers, but not with the sales Reps. We went through 3 reps in a matter of 3 months. Our original rep was extremely knowledgeable about roofs. We have had an issue with our roof leaking where two valleys are on our roof. We have had the roof done twice prior by other companies and the problem never got fixed. We were assured that they would make sure it would get resolved, but I feel that they did not do anything different that the past roofers have done. We asked that some flashing be placed up under the siding. It never got done. We asked the original rep to write a statement that they are sure that the roof will not leak when ice build up melts and leaks into our house. He said he would get up on the roof take pictures of what was done and write a statement. This was weeks ago and still no one has come out. I don't feel comfortable with making the final payment until I get it in writing. Going through three reps in 3 months tells me that now it is all coming down to my word against their word if I do have a problem down the road with the ice melting.
Posted: 10/31/2013 • Link to this review
I called Mastercraft Roofing after noticing that they had put on several roofs in my neighborhood after the hailstorm. They came over the following day and went over my insurance paperwork and explained the process to my wife and I. We had talked to another roofer earlier but the Mastercraft salesperson seemed more knowledgeable about how the insurance process worked and he gave us several references. The next day (after I had checked with 3 references) we hired them. The crew showed up about 15 minutes early. They put a tarp over all of our plants and flowerbeds. We left for work and when we got home at 5:30 they were finished and loading up their equipment. The owner of the company was there and he and the foreman went up on the roof and checked everything and then walked around the property making sure all the debris had been cleaned up, I noticed a real "attention to detail" on their part. The next day the gutter crew came out & installed our guttering in about 3 hours. We are very pleased with the way our roof and guttering looks & with the professional way everybody conducted themselves. They did everything they said they would, when they said they would. If we ever need another roof installed we will definitely use Mastercraft.
Posted: 5/04/2011 • Link to this review
I own several rental properties and was referred to MASTERCRAFT ROOFING by a real estate agent. I called and Ed came out that evening and met with me. They were a big help with my insurance claim and within a week they installed a new roof on one of my rental properties in OKC. The crew arrived at about 7am with about 8 roofers and were finished, cleaned up & gone in about 5 hours! The roof looked great. I was really impressed with the whole experience so about a month later I let them do another roof on one of my houses in Moore. They came out and did this roof 4 days after I called them, with the same great results. I have since used Mastercraft twice more, including my personal home which has a large steep roof with alot of sections to it. Again, they did an excellent job. They also replaced my guttering and a large metal patio cover. They do excellent work and each time they left the property clean and free of debris. I intend to use Mastercraft Roofing on all of my properties in the future.
Posted: 11/17/2010 • Link to this review
*Website says he's a member of BBB & National Roofing Contractors Association, but according to BBB & NRCA websites he IS NOT!* Owner of this company called me his sister, but ended up taking me for approx $1400. Took detail of what ins was to pay b4 I could see it & refused to give it back until few weeks after he had me sign contract. He did not fix everthing insurance allowed for. Will not give me copies of invoices. When I tried to get him to explain, he got hateful & refused to answer my questions. He is very smooth & will tell you he'll eat your deductible. Watch out! If he does this to family, what will he do to you?!?!? I should have known better than to trust him with all that I'd heard, but I foolishly did. The workers he hired did a good enough job, although my roof still has a shingle that doesn't lie flat, which he says is not a problem. (Don't believe that now either.) I am also concerned that, knowing his history, he will not be around in a few years if there are problems that need to be fixed under warranty. They don't allow enough space to go into detail, sorry, because there is plenty to say.
Posted: 7/21/2010 • Link to this review
BBB & NRCA registration are in the name of a parent company I assumed. This woman is NOT my sister, she dates my foster brother. In June, I called the damaged roof to her attention, walked her thru the claims process, even met the adjuster at her home. SHE was PRESENT when the adjuster told us BOTH what would be covered by this claim. I asked her want she wanted & she said the main roof, her old patio cover reroofed, a new metal storage building & reattach some guttering/downspouts. I agreed to upgrade her to a 30 year roof & absorb her deductible by not replacing some cosmetic items & giving her a sign/advertising credit. This was the original agreement. After tearing off her old patio roof WE (her, my crew & myself) agreed it was not built correctly to begin with & won't support the weight of new roofing. She said she really wanted a NEW STEEL patio cover & also a new LIFETIME plastic resin storage building. I advised her these UPGRADES would cost her $1300 out of pocket. She AGREED to this & SIGNED A CONTRACT to that affect. No complaints, only complements until job was finished. Even did work not covered by insurance, half a ton of topsoil spread to level yard etc.. Several days passed & she told me she hadn't received the last insurance check. A few days later I called the insurance company & was told she had already received it & deposited it over a week ago. I left her a message on her voicemail & told her I had ordered a transcript of the check. She called me the next day & wanted to renegotiate. This was a classic case of a homeowner "highjacking" the final insurance check and wanting to negotiate AFTER the contract was signed & the work was done. I have NEVER had a complaint from a customer until now. I could have filed a lien on her home & sued. In the name of harmony I offered her a $1000 discount to settle this issue. Lesson learned, don't do business with family "friends" you don't know that well.