Displaying 16-30 of 294
Had 13 rather large trees taken some quite close to buildings etc. His crew was excellent. I was especially impressed by their rotation style of work. There was never any "standing around" waiting for something to happen. Matthew himself stayed on-site for a large part of the job but his foreman Louis was clearly comfortable orchestrating the activities and ran his crew by example. Before the job Matthew was very clear about what they could and could not do in the time allotted. I had hired him for two full days and I clearly got my values worth. I would definitely recommend Matthews Tree Service.
Posted: 4/07/2015 • Last edited: 3/15/2016 • Link to this review
Matthew and team were awesome. Had 5 trees taken down as well as some trimming. It was great working with the owner - he has a passion for his business and a commitment to customers. Price was fair and he worked within our budget. Crew arrived on time, worked fast and cleaned everything up. Would definitely recommend and will use again.
Posted: 2/23/2015 • Last edited: 3/15/2016 • Link to this review
I contacted Matthew's Tree Service the week before Christmas, hoping they could fit me in to have three large trees removed and our (very overgrown) yard cleaned up (hedges trimmed, leaves blown, pine straw, etc.). Matthew himself came out the same day to give me a quote and some advice (both short- and long-term) on our landscaping. I appreciated that he didn't recommend removing trees, etc. unless they really needed to be removed -- he seemed to be eager to preserve and improve the plant life wherever possible. Initially, his quote was out of our budget, but he worked with us to lower the price and also offered to let us pay in multiple payments. His crew arrived the next day while we were out of town, and we returned to find a beautiful yard, ready to greet our Christmas guests! The trees had been very close to (even attached to) the house, but now you'd never know they were ever there, and my home was left unscathed despite the proximity. I will readily call Matthew again should I need any more trees removed or landscaping work in the future.
Posted: 12/30/2014 • Last edited: 3/15/2016 • Link to this review
They have become one of my preferred vendors for our property management company.They are great,friendly staff,quick response time and affordable. Most of all good quality work!
Posted: 7/11/2014 • Last edited: 3/15/2016 • Link to this review
I've been impressed with the professionalism and ease of working with Matthew's from the beginning. When I called, they gave me the option of sending someone out even if I wasn't home and leaving a quote in the mailbox, which expedited the process of having someone look at my trees without having to rework my schedule. I ended up being home, though, and the serviceman who came to my house was the owner himself - I got the feeling this was standard. Matthew clearly knew trees well and he seemed to care more about protecting trees than just about getting my business. They scheduled my work within two days of the assessment and performed the job quickly and professionally. The office manager was in constant contact with me, and I never felt the need to track them down. I've used numerous tree services in Atlanta, but I've finally found one I'll stick with in Matthew's Tree Service!
Posted: 6/11/2014 • Last edited: 3/15/2016 • Link to this review
Matthew's was referred to me by a coworker, plus I researched the company thoroughly before calling. I was pleasantly surprised by the professionalism and hands on service from the office staff, estimator, and crew. My unique situation with several large trees on my property and two neighboring plots were addressed with options that fit my vision and budget. I appreciated the constant communication before, during, and after the job. I certainly will recommend Matthew's to anyone looking for honest tree service and landscaping. CCM
Posted: 5/19/2014 • Last edited: 3/15/2016 • Link to this review
Started using them with some property I was fixing up to rent out..Gave us a good price, and did good work.. When it came time to remove some trees in my own yard, I remembered them.. I was a little nervous because these trees where huge and very near my house. These guys really know what they are doing...I really feel in great hands with these guys.. And I was amazed how little time it took..
Posted: 5/08/2014 • Last edited: 3/15/2016 • Link to this review
Matt may be good from these reviews but his back office is horrible. They acted like I was on the books for service and he never came out. Never heard from them for a week after Matt told me himself that I was scheduled. I called to find out what happened and apparently there was a contract to sign...gee I wish someone would have told me that before leading me to believe that I was on the books already. Spoke with Matt on the phone and he was unapologetic about the poor communication leaving me disappointed. As a small business owner myself, I am writing this in hopes that Matt improves his back office. It is just as important as the service he provides.
Posted: 4/24/2014 • Last edited: 3/15/2016 • Link to this review
Dear Josh: Thank you. You just answered your own question & showed precisely the reason for a signed contract! For the past 30 years in business; excellent communication & customer service from start to finish is our goal. A detailed written/emailed quote was provided to you the same day you called our office regarding tree service at your rental property. You replied back with questions 3 days later. My staff answered your questions immediately. You thanked them the next day via email. After that; we never heard back from you either by phone or email whether or not you wanted to move forward. You called two weeks later wondering what time your job would be started on that particular day. I informed you that since we never received your signed approval; your job was not added to the work list. Your original emailed contract stated:
"IT'S BEEN A PLEASURE DISCUSSING THIS PROJECT WITH YOU. IF ACCEPTABLE, PLEASE EMAIL/REPLY BACK YOUR APPROVAL OR SIGN THE DESCRIPTION FIELD AND FAX TO 770-217-0628. YOUR APPROVAL CONSTITUTES ACCEPTANCE OF OUR GENERAL POLICIES PROVIDED IN THE ATTACHED EMAIL." I do my best to assist with the desires of my clients and try to meet their exact needs. The ball was in your court on whether you wanted to proceed. A SIGNED/APPROVED CONTRACT would have been the next step to getting your job completed. My staffs' professionalism was impeccable & I am proud of them.
We had a tree fall on our house earlier in the year & I called Matthew's Tree Service because of the good reviews on Kudzu. I wish I hadn't. The whole process was a fiasco & there is not enough room to write the whole story, I've put some examples below: -Arrived 2-3 hours later than what I was told -Crew argued loudly amongst themselves, made us uncomfortable -Rolled logs from tree down landscaped retaining wall. Cracked & chipped bricks and ruined plants -A "mason" came to fix wall, did not replace chipped bricks and mortar slopped on top of wall -Matthew yelled and hung up on me when I asked to have the wall redone. I was also told the chipped bricks were already there and the vegetation was going to grow over the wall anyway (it doesn't, we keep it trimmed) -Exorbitant pricing -Called me "hun" throughout process -Office people were rude -Had to call several times to get a call back and got rushed off the phone or hung up on more than once. -And last, but certainly not least, Matthew said he didn't care if I died from cancer. I assure you that everything above is true and I suggest you stay as far away from Matthew's Tree Service as possible.
Posted: 11/07/2013 • Last edited: 3/15/2016 • Link to this review
I had a feeling this couple would be writing a negative review, just not 6-months after the date of service. I received a call from Ms Christine: Sunday, May 5, 2013 stating that a large (36") oak fell across their house. Since they were staying in a hotel nearby, I informed her that I would round up a crew & head over giving an hour notice.
Being Sunday, I waited for crew members to leave church, head to the office, pick up equipment, & head toward the jobsite. We were actually early bringing out a crane, bucket truck, grapple/log truck, chipper & (7) men. It took (16) hours over 2 days to safely remove the tree from the house.
I was onsite the entire time. Crew members communicated back & forth loudly over the sound of equipment running - not arguing.
A log did roll during the (16) hour process. A mason repaired the fifty year old brick wall using the same matching material on site. The wall was full of chips from age. Your husband approved the final result.
Sorry about the "Hun." It's an old Southern habit from being raised in Georgia. I never meant to offend you.
As a preferred provider; my fees follow the strict guidelines set by your homeowner's insurance company. They paid the bill in full without question. My office manager was direct when it became clear that you refused to sign the check over to us after holding it for 6 weeks.
Additional (elective) tree service was requested by you, & a detailed signed contract obtained. When it came time to pay that bill, you wanted me to add non-emergency tree work into the original bill with the insurance company. When I refused, your husband claimed ignorance due to being "foreign" and not understanding. He also stated that because you were "pregnant;" you didn't understand what you were signing. Strange since he runs an American business.
As far as the cancer statement: You told my daughter via speaker phone that you hope that I would die of cancer. Why? I never could figure that out. If you have/had cancer; I was never informed...but wish you well if you do/did. The Quality, Service & Value of our work was 5-stars. In my opinion, it is sad that you gave 1-star due to any grievance you have with me as a person.
We received very poor customer service from Matthew's tree service. We had a day scheduled for our job but they would not commit to any time. We were forced to wait all day and they never showed up. After calling Matthew he said our job wasn't on the schedule and they would come out the next day at 3. We waited and then were told they would come at 6. At 6 we were told they wouldn't make it until the next day. On the next day we called to verify and Matthew said they would be there today or tomorrow. I told him how difficult it was to constantly change our schedule with jobs and young children and no time window given. I asked for a discount on the price and he hung up on me.
Posted: 9/13/2013 • Last edited: 3/15/2016 • Link to this review
When "BTurchin" approved his job & a request for (Wednesday anytime, Thursday after 3:30pm & Friday 8am- 3:30pm) was sought by his wife by email; our scheduler informed them that we already booked a large 3-day job for those dates, however, if possible; we could have the crew stop over either at the beginning or tail end of one of the work days. We made an effort to keep in contact both Wednesday & Thursday, running out of daylight both days, but being able to get the crew scheduled for Friday at 9am. I was standing in Matthew's office when BTurchin called at 8:25am to check the ETA & request a discount for being "inconvenienced." Matthew calmly said NO, and did not hang up. BTurchin continued to talk and requested the discount again. Matthew again calmly said NO, but stated that we could "reroute the crew if he no longer needed our services." BTurchin stated "no, he wanted them to come on." When our crew leader arrived on site 10 minutes later, he was asked to leave the property. We then received a text from BTurchin cancelling the job & mentioning that he was going to leave a negative review on Kudzu. Bottom line: we stayed in contact & we made every effort to accommodate their requested time frame; though they knew we were already booked. We were never once rude, though we were being yelled at by both husband and wife at the same time. I wish them the best of luck with their project. This has definitely been a Friday the 13th moment.
I had been having problems with squirrels climbing up two of my large size cedar trees located on my front lawn and using the trees as a way to get into my attic. Also one of the trees was growing over outside wires. Frustrated by the squirrel activity in my attic and the wires, I contacted Matthew's Tree Service, Inc. to get an estimate on removing the two trees. Matthew came to my home to look at the trees and he called me at work and gave me a great estimate for removing the two cedars. Their crew was removing the trees the next day. The service was awesome and the removal of the trees was completed in a very short period of time. I came home from work and the trees were history and I was very happy. Matthew's team is very professional and they cleaned up all of the debris and the front of my property looked great. Matthew's tree service "team of pros" knows their job and no more squirrels.
Posted: 9/07/2013 • Last edited: 3/15/2016 • Link to this review
I called Matthew's Tree Service to get a price to prune a small tree (~10 ft tall) in my front yard. I explained during my call that the tree was very small. Matthew called me a few days later from my house (I was not home at the time) to say that he could prune the small tree on the spot for $175 saving the time and expense of sending a full crew. I agreed and arrived home that evening to see a tree that looked almost identical to how it looked before. Only a few branches at the bottom had been cut. My wife, who was home at the time, told me Matthew spends only about 20 minutes at our home and only about half of that time (10 min) working on our tree. I reached out to Matthew amicably to try to understand what had occurred. He completely ignored my first inquiry. When I called, he was rude, loud and even hung up the phone in the middle of our conversation. He claims he told me he'd only cut the back the bottom which is not the case. I would have never agreed to that for $175. I know a few Manhattan attorneys that charge $1050 per hour, but not too many gardeners. I ended up asking the subdivision's lawn crew about the tree. Using a 6 ft ladder, one of the crew did an excellent drop of pruning the ENTIRE in under an hour. I wish I'd have contacted them first. Perhaps Mathew is just not set-up for small jobs. I'd have preferred if they had just told me that upfront. Instead, I was gouged and disrespected. Buyer beware!
Posted: 7/24/2013 • Last edited: 3/15/2016 • Link to this review
My office received a call from Mr. "SaavyShopping" requesting a quote to trim one hardwood tree on the left side of the driveway & spread fresh pine straw in the front & side beds. When my assistant & I arrived; the hardwood tree was actually a small Eastern redbud tree. While speaking with Mr. "SS's" wife; I informed her that since we typically have a $350 minimum to send a crew out, I could prune the bottom limbs that were overhanging the front walkway and sidewalk for her while I was there for $175. I was also able to speak with Mr. "SS" via telephone to let him know that with pruning the bottom limbs; I would be raising the canopy & also able to prune as high as 6.5 ft. The tree was quite small & in full sun, so taking more than 10% would not be in the best interest of the tree. Mr. "SS" stated that would be fine; they were having 100 family members in town for a family reunion & wanted everything spruced up. As an Arborist, with 30 years in the Tree Service business, (not a gardener), I carefully hand-pruned the redbud tree, constantly stepping back to check its shape & balance. It took approx 15 minutes to complete the task of at least 50 cuts, creating a large pile of clippings. Mrs. "SS" stepped out to inspect & gave her approval on a job well done. My assistant wrote up the invoice & Mrs. "SS" handed her the check. When we drove off, everyone was happy. The next day; I received an email from Mr. "SS" asking to explain the cost of pruning such a small tree that he felt could have "easily been done with a man, a saw, & an 8ft ladder." I was tied up with emergency calls from 2 recent storms & was unable to call him back during business hours. We were finally able to speak a few days later while I was en route to assist with a tree on a house. When I tried to calmly discuss the above information with Mr. "SS;" he continually spoke over me, with a raised voice, to the point that I couldn't get a word in edgewise. I did NOT hang up on him. My call was dropped due to terrible reception in the area, due to the storms, where I was driving. My assistant tried over & over to connect without success. When we got back to the office; Mr. "SS" had left such a rude, hostile voicemail, that I decided not to contact him back. All I can say is: When I left his home that day; his wife was pleased with the results. I feel that the careful, attentive hand-pruning job that I provided left a beautiful, natural result to how this ornamental tree should appear. If Mr. "SS" was looking for a gardener or butcher; I'm perplexed to understand why he contacted a professional tree service.
We just moved to Atlanta a bought a home in town. It became very evident that the 90' very old tree hanging over our house was just about completely dead. I saw Matthes's Tree Service in our neighborhood and gave them a call. I had an extimate within an hour and the job was complete the next day. Super professional and cleaned to the point where it didn't look like they had been there. I highly reccomend there services. The work crew rocked it out!
Posted: 4/09/2013 • Last edited: 3/15/2016 • Link to this review
My cat was stuck in a tree, 70 feet up, for over 24 hours. It was a cold, rainy Winter night and although she was frantic to get down she kept climbing higher. Matthews crew came quickly, after hours and had her back on the ground, safe and sound, within 15 minutes. I cannot thank them enough for their help!! They reassured me the entire time and were complete professionals. Matthews team are AMAZING climbers! I would recommend them over and over.
Posted: 2/16/2013 • Last edited: 3/15/2016 • Link to this review
Since 1984, Matthew's Tree Service Inc. 770-926-7985 has specialized in professional tree care and maintenance in the ATLANTA AREA, including Cobb, Cherokee & DeKalb county.
Our skilled tree care experts are committed to providing both our residential & commercial clients with quality service, competitive pricing and prompt professional advice and results. We have an ISA Certified Arborist on staff.
Beware of "Gimmick" pricing by avoiding offers of "free stump grinding" or "we.. will beat any written quote." These providers tend to add these items back into the contracted price, or as a hidden fee. We provide upfront pricing as either a flat rate, hourly rate, or daily rate based on your job and the best deal in your favor.
"Locally owned, operated & trusted for 31 years"
MATTHEW'S TREE SERVICE INC.
Our list of SKILLED SERVICES for both Residential & Commercial Customers:
Complete Tree Removal
Tree and Shrub Trimming & Pruning
Cabling & Bracing
FEATURING: *TREE RADAR (MRI FOR TREES)
Overseed & Straw
Seasonal Flower Installation
Retaining Walls (timber, stone or block)
Grading & Hauling of Yard Debris
CAT & BIRD RESCUE
We offer FREE ESTIMATES, Senior Discounts & Arborist Consultations. We are FULLY LICENSED & INSURED, as well as, Current & Compliant with the Georgia Secretary of States' Office
Serving Atlanta & the surrounding counties for 31 faithful years. Thank you Georgia!
MATTHEW'S TREE SERVICE INC.
*Tree Radar is an exclusive, noninvasive system that performs an MRI on your tree. We are now able to detect hollow spots and decay without having to drill into the trunk. We can also map out and review the root system on a tree for damage or decay. No more guessing whether or not a tree may be a hazard. This system is 100% safe and effective. Popular with local municipalities and green-space conscious developers; it is also affordable for homeowners. We are proud to be the exclusive tree service in Georgia to offer this service. Call anytime for details.
Licensed in our home State of GEORGIA with secondary licensure in the State of Florida, South Carolina & Virginia. We have an ISA Certified Arborist available for consultations. We are current and compliant with the Georgia Secretary of States' Office, and we are fully insured with General Liability and Workers' Compensation with copies always available for your review.
* 24-Hour Service Available
If you've recently moved into a home with gorgeous large trees, you might not know the dos and don'ts of tree ownership. Our expert tree specialists at Matthew's Tree Service, Inc., have a few important tips for homeowners who appreciate trees...READ MORE »
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If you've recently moved into a home with gorgeous large trees, you might not know the dos and don'ts of tree ownership. Our expert tree specialists at Matthew's Tree Service, Inc., have a few important tips for homeowners who appreciate trees but don't yet know the details about caring for them.Read more »