I wish there was a way I could give this merchant NO STARS!!!! I purchased a mattress last November from this place a Simmons Noelle to be exact. It was a replacement after having a Stearns and Foster for several years. After a few nights of sleeping on the mattress and discovering that my feet was hanging off the bottom (I'm not a tall person) because the mattress is too short. I called Mattress Choice an explained the issue exactly one week later. The owner did not come out until Jan 3rd to investigate. His solution...move the mattress down, which creates a gap large enough for pillows to fall through at the top and a restless night sleep. The customer service is the worst! You would think some other resolution would have been offered maybe another manufacturer...NO. I wouldn't buy my dog a bed from this place. Go to Mattress Firm instead if there is a problem they seem better customer service policy.
Posted: 6/03/2013 • Link to this review
Thanks for your comments regarding your purchase. Its unfortunate that you dont mention on your post that at no expense to you as a customer satisfaction gesture Simmons and Mattress Choice ordered and attenpted delivery to your residence a replacement mattress on December 20, 2012 which you in turn refused delivery. As you know we did this based on your word alone that the king mattress that you ordered was too short. After your refusal the two owners personally visited your home and measured to ensure that the mattress was a correct size. After measuring it was confirmed that the mattress is a standard king size and is without any issuesin size. As we noted in your home the furniture set that you have isnt a standard king size length. It's unfortunate however we nor Simmons can be responsible for a non standard furniture size. Lastly while you escalated to your card provider after review of all the pictures and paperwork they also agreed with our position in that the mattress delivered was a proper size. We are sorry that you remain dissapointed however we wanted to share additional facts regarding this particular situation. Thanks again for your comments.
I bought a bed from here about a week ago, and it was a great experience. They really know their stuff about mattresses, that's for sure! They were no pressure and just seemed to want to make sure that I understood the different beds available. My old bed hadn't been replaced for like 20 years so I had no clue what to even be looking for before I went here. I bought an extra firm Simmons Beautyrest and I am sleeping so much better now. Highly recommend this place to anyone needing a new bed.
Posted: 5/03/2013 • Link to this review
Thanks so much for your comments. We stive to offer friendly and expert customer education in a no pressure environment. It's great to hear that we deliverd for you.
First thanks for your feedback. We welcome all feedback and also appreciate the opportunity to connect with you again regarding your concern. As we had previously discussed we are also sorry that your mattress was damaged due to improper supports. As you know this was also verified by the independant warranty inspector. It's important that all sets have proper center supports and adequate slats required by all manufacturers. This is the reason that we attach "Caring for your new mattress - Care Tips" with every purchase. Center supports play a major role in ensure proper support and helps to avoid lateral stress to your mattress set. As we discussed it's not too late to properly add the required support to help avoid a worsening condition.
Mattress shopping can be difficult when you know nothing about mattress. My husband and I were overwhelmed with options. The staff at mattress choice made the process so easy. They were helpful in narrowing down our choices and educated us with all of what is available. We strongly recommend going to mattress choice for your perfect mattress!
Posted: 3/27/2012 • Link to this review
Shopped at many mattress stores before deciding on this one. They knew all their products, took the time to explain the differences in mattresses, warranties, costs, etc. This helped me make an informed decision on my purchase. Shopping for a mattress can be a daunting experience, Mattress Choice simplified it. Wouldn't shop anywhere else!
Posted: 11/02/2010 • Last edited: 8/12/2011 • Link to this review