Recently, we decided to get rid of the mattress we'd tried to save money on when we built our weekend home in Ellijay, and which had been a pain in the back since the day we purchased it, and buy a firm mattress that better suited our sleeping enjoyment. We happened to notice a new discount mattress store that had sprung up in the Wal-Mart shopping center in Ellijay on our way up from Atlanta one weekend, and decided to drop in and check it out. We were very pleasantly surprised at the level of customer service and expertise that awaited us in the form of a friendly face named Rhonda. She had us at "hello"! Rhonda Barnes is a mattress expert. Along with her vast knowledge and experience with mattress sales, she is a good listener, and dedicated customer service professional. We were quite taken with the kindness and care that she exhibited in working with us to find the mattress that best suited our needs. Not only did Rhonda help us make the perfect selection, but she went above and beyond in her unwavering attention to detail, such as following up after the deal was closed, the mattress had been delivered, and we'd had a night to sleep on it, so to speak, to inquire if she had been right in her assessment of our needs. In our estimation, this is what differentiates Rhonda's level of customer service from so many other businesses in the world today. What a refreshing surprise...!
Posted: 7/06/2011 • Link to this review