We had new roof installed in April/May 2015. Roof was installed with little to no issues. Fast forward to Feb 2016, we noticed that the sealant on the flashing has eroded (9-10 months of exposure)... and some of the nails had rusted. We attempted to reach Luke Hendon via phone & email and had no luck. The phone numbers had been disconnected, emails were not returned, and the website was no longer active. Eventually, we were able to reach Luke through a third party. Once contact was made with Luke on 3 Feb 16, we sent Luke several pictures of the areas of concern. Finally, on 7 Feb 16 we received an email from staying he would have us scheduled for the repairs the week of 7 Feb 16. On 11 Feb 16, no work had been done, so we contacted Luke. Luke responded saying it would be the following week, 16 Feb. Well, 16 Feb came and went, no word from Luke. Finally on 17 Feb, Luke replied that he would ensure the work was done on 18 Feb. In addition, Luke made it a point to say,"keep in mind I'm doing this as a courtesy, this is not covered under our worksmanship warranty. It's considered wear and tear." On 18 Feb, the work had been complete, however it was not an easy process. Our main complaint is that we were unable to get a hold of Luke because the numbers provided were disconnected and not forwarded to a working number. Lastly, please view the pictures to see the workmanship, dirty rags, and nails left on our property.VIEW MORE »VIEW LESS »
Maxsus was extremely helpful in working with our insurance. We were initially not approved, but they were able to show the insurance company the evidence needed for a new roof which was then... approved without any trouble. They said what they were going to do. The roofing crew was very hard working and finished our roof in 48 hours on 2- 110 degree heat index days. They cleaned up everything like they had never been here. I would highly recommend Maxsus to anyone. Their service was honest and to be respected.VIEW MORE »VIEW LESS »
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I hired Maxsus Roffing to do my roof in January. They came out the NEXT DAY! The job was done in one day, they cleaned up after and even cleaned my gutters out! My roof looks great plus, I got a really good deal. I'm very happy with the whole process!
Posted: 7/22/2010 • Link to this review
I spent a lot of time researching roofing companies, getting estimates, and watching the crews that handled the work for some neighbors. The clear choice was Maxsus Roofing who were so professional, communicated well, and dependable! After Maxsus finished our roof, several of my neighors said that they wished that they had chosen Maxsus instead of just accepting the one that was around. What they thought was the "easy way to go" ended up costing them more time and energy than actually investing the time into choicing the right company from the start. We would highly recommend Maxsus Roofing to anyone who is wants the best company for the job!
Posted: 7/22/2010 • Link to this review
I used Maxsus on the recommendation of my neighbor. I am so glad I did. Luke was always very prompt and super friendly. Their quality superb! I would definitely recommend them to my friends.But the proof is in the pudding as they say. My roof looks fantastic! Thanks Maxsus!
Maxsus installed our new roof after a hail storm in 2009 and we couldn't be more pleased with our experience. They helped me by pointing out damages to my adjuster in a professional and non-pushy way. Maxsus did several roofs in my neighborhood after that storm, and you can tell which ones from the street because of the quality of the finished product.
Maxsus did a BEAUTIFUL job on our roof. We are extremely pleased with the roof and the great service. From inspection to the precision clean up, they are terrific! (Yes, they cleaned our yard.) We would definitely recommend them!
Posted: 7/15/2010 • Link to this review
I had Maxsus complete a roof for me and my family of four children three weeks ago. They came through my neighborhood and I was interested in their flyer. I contacted Luke directly and he had one of his men come out to my house that same day and check out the damage. I told them of a leak that I had in my kitchen and they immediately tarped my roof so there would be no further damage. They then scheduled a meeting with my insurance company, and showed them the damage that they had seen and when we got a approved it was only a few days until the insurance cut them a check for supplies and Maxsus got out there and tore off and replaced my roof. I felt they did this in a timely manner and they left my house looking brand new. They even did some interior work for me! I have referred two of my close friends to this company who are in the process of getting their roof approved. Bravo Maxsus!
Posted: 7/15/2010 • Link to this review
Trust all of the negative reviews - they were right to a T. Those 5 star reviews are more than suspicious. The company took months to even do an estimate and is shady as can be. They wanted to charge exactly what the insurance company would pay whether those exact services were what they were performing or not.
Posted: 5/27/2010 • Last edited: 6/30/2010 • Link to this review
Mr, Brown I would like to take the time to remind you that we were in contract to do your roof for what State Farm paid for your roof. That's how we operate on every insurance claim, and as you know to profit off an insurance claim is insurance fraud. As we tell all of our clients we meet the insurance estimate to the penny just like it states in our agreement that you signed. If you have any questions about the agreement why did you sign it? This client is posting negative reviews for no reason, we went above and beyond for Mr. Brown meeting his insurance twice and getting the maximum value awarded for his claim you'd think he would be happy instead of trying to pocket his insurance check and break contract after we got him the money for the claim.. feel free to contact me directly if you have any questions Luke...
If Maxsus Roof comes knocking on your door - tell them to get off your property! I fell for the sales pitch that my roof had hail damage and they would do the leg work for us with the insurance company to get it paid for, they would have the work completed in a day and that they would clean up the mess left. With the exception of getting their money from the insurance company, Maxsus fell short for everything else - Even our insurance adjuster called to tell us after meeting the owner Luke, to keep shopping for a reputable company because of the over agressiveness in proving there was damage to our roof. Also, Maxsus was more invested in me getting my neighbors on board with getting a new roof as well, rather than doing the work they were paid for. Our gutters were left filled with trash and nails and you guessed it-work wasn't completed in a day. After all of our troubles, we called Luke with our concerns, felt we should have been discounted something because any and everything that could go wrong, did go wrong and were told no. I promptly removed my yard sign advertising Maxsus and spoke with the 2 neighbors I knew were considering this company for their roof replacement to share with them my experience and told them I didn't want to recommend a company that has absolutely no accountability.
Posted: 4/23/2010 • Last edited: 6/30/2010 • Link to this review
Out of the thousands of roofs that Maxsus does a year i'm surprised to hear that you didn't bring this to my attention until it was time to collect the final payment for your roof. As always Maxsus want's feed back from clients so that we can correct any issue's that happen on a job site. We never got a call from this client nor did we hear anything negative until it was time to pay the final check, I guess sometimes your best customers are the ones that you don't get like my father always told me. If you have a problem please call me personally and I will correct the issue, remember during a re-roof there are thousands of nails being pulled off and put back on. It's a construction site. Luke
The consultants and Luke operate a shady business and take money for their "free" estimate. Further they do not provide ethical services and their policy for 100% satisfaction is a joke. They are all about the money and are not a quality company nor do they operate with integrity with clients or services. Beware!
Posted: 4/11/2010 • Last edited: 6/30/2010 • Link to this review
Maxsus does offer free estimates, and free inspections for our clients. I'm not sure what your talking about taking money for an estimate without a service being given? If you would contact me directly and voice your concerns that would be greatly appreciated!!! Luke 404-824-1381
Maxsus Inc. did an exemplary job on my home today. I was incredibly impressed with the efficiency of their crew and supervisors. They explained every detail to me about the process so I would know exactly what to expect. The roof was completed in ONE day and they left the yard impeccably neat and the entire premises completely cleaned up. I have watched many new roofs go on in my neighborhood and have never seen such a competent job done as Maxsus did. They are unbeatable!
Posted: 3/18/2010 • Last edited: 3/19/2010 • Link to this review
I'm surprised to see the negative posts about Maxsus, my consultant came out and got my roof approved in a timely manner, i'm glad they were here with the adjuster because I don't think he would have approved my roof without my Maxsus service rep here. I'm happy they stood up for my claim against my insurance company. This was a second inspection that they got approved!!! Wow no other company could have done that... Thanks Maxsus!!!
Posted: 2/28/2010 • Link to this review
I recently met with Maxsus rep and was not pleased at all! His #1 goal was to make the adjuster look bad and be argumentative. To be honest, I want a new roof, but what the adjuster explained with the pictures he showed me made a whole lot more sense than what the pushy Maxsus rep was saying. I finally had to ask him to leave. Not a pleasant experience at all. I would recommend using a company with better moral values than high-pressure sales tactics. I felt like I was at a used-car dealership!
Posted: 2/22/2010 • Last edited: 6/30/2010 • Link to this review
Values1, I'm sorry for your discomfort with one of my consultants we do not try to push anyone into doing anything. This company was built off of integrity and values and not high pressure sales. We always do our best to give homeowners the best representation that we can possibly offer in the business. You need to understand that the insurance company is not on your side they do not want to pay for your roof to be replaced, and the only reason one of my consultants would have been argumentative with the adjuster would have been to help you get your damaged roof replaced. Because we were looking out for your best interest. Luke