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Mayfield Ace Hardware

(770) 786-2550 www.acehardware.com

3173 Highway 278 NECovington, GA 30014 map it »

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will never shop there again, 1/13/2010

dec.30 2009 my wife and i were doing some after christmas shopping. i purchased my wife a brighton purse and wallet for our 25th anniversary which is jan.14. she was unsure which purse and wallet she... wanted but was told by the sales associate if she wasn't happy with it she could exchange it. jan.8th my wife decided to exchange the purse and wallet for one she liked more. we get to the store, explain to the sales associate that we wanted to exchange the purse and wallet. because the purse was a red dot item (sale item) we had to get management approval. so as my wife is picking out a different wallet i noticed that the sales associate has left the area. after my wife makes her decission the sales associate shows up and proceeds to inform us that the wallet sku # we were exchanging did'nt match the wallet sku # on the sales receipt. so i'm standing there at the checkout pretty much feeing like i was just accussed of shoplifting even though my receipt shows that i purchased a wallet,purse and charm bracelet totalling over $400.still baffled the sales associate ask did we want to speak to the owner/manager and we said yes. instead of the owner coming to us we instead were escorted across the street to his office. once there we were confronted by the manager who to me made accusations that we had shop lifted the wallet. he said he would have to talk to his wife( aka) the manager before deciding what to do. if he had looked at the purse and wallet that we were exchanging he would have known that was the wallet we purchased because it matched the purse perfectly. the sales associate that made the original transaction wasn't working so we had no proof that we purcahased the wallet. so after paying the difference for my wifes' second choice of pocket book which was $80.more i ask for the wallet back. the sales associate said that the manager had kept the wallet and was gone for the day. jan.9th i called the store and the sales associate that had helped with original transac

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Reviews

by ttownley at Citysearch

will never shop there again

dec.30 2009 my wife and i were doing some after christmas shopping. i purchased my wife a brighton purse and wallet for our 25th anniversary which is jan.14. she was unsure which purse and wallet she wanted but was told by the sales associate if she wasn't happy with it she could exchange it. jan.8th my wife decided to exchange the purse and wallet for one she liked more. we get to the store, explain to the sales associate that we wanted to exchange the purse and wallet. because the purse was a red dot item (sale item) we had to get management approval. so as my wife is picking out a different wallet i noticed that the sales associate has left the area. after my wife makes her decission the sales associate shows up and proceeds to inform us that the wallet sku # we were exchanging did'nt match the wallet sku # on the sales receipt. so i'm standing there at the checkout pretty much feeing like i was just accussed of shoplifting even though my receipt shows that i purchased a wallet,purse and charm bracelet totalling over $400.still baffled the sales associate ask did we want to speak to the owner/manager and we said yes. instead of the owner coming to us we instead were escorted across the street to his office. once there we were confronted by the manager who to me made accusations that we had shop lifted the wallet. he said he would have to talk to his wife( aka) the manager before deciding what to do. if he had looked at the purse and wallet that we were exchanging he would have known that was the wallet we purchased because it matched the purse perfectly. the sales associate that made the original transaction wasn't working so we had no proof that we purcahased the wallet. so after paying the difference for my wifes' second choice of pocket book which was $80.more i ask for the wallet back. the sales associate said that the manager had kept the wallet and was gone for the day. jan.9th i called the store and the sales associate that had helped with original transac

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