Houston McBroom has been our HVAC service provider for 7 years. We've had him come out twice a year for scheduled maintenance, plus the occasional appointment if something isn't working properly. Without exception, we've been pleased with every service. He is extremely professional, polite and honest. Houston explains everything, and if possible gives a couple of options as a solution. Both of our heating and air systems (upstairs and downstairs) are original to the house built in 1995, so they're 19 years old. We're now having issues with coolant leaks and the fix-it cost is a huge percentage of what a replacement unit will cost. Houston has given us estimates on several different options to replace the HVAC systems, complete with model numbers, as well as his experience with the different models. I haven't contacted any other providers to compare prices because I trust that Houston is not only giving us a very fair price on the parts, but also know that he'll install everything properly and stand behind his work. Over the years, I've recommended Houston McBroom to several friends and neighbors. Now they're loyal clients, too. McBroom Heating and Air isn't a huge company with lots of sub-contractors. When you make an appointment, you talk to Heather, his sweet wife, and Houston is the one who will show up to help you. They're not the biggest; just the best.
Posted: 2/12/2014 • Link to this review
Called McBroom to check a rental property AC unit that was not cooling sufficiently. They found that the fan on the compressor was wired in reverse (by another HVAC contractor) and, therefore, was barely cooling. They only charged the Service Charge. I will certainly use them again for other rental properties.
Posted: 9/08/2009 • Link to this review
Mr. McBroom is the best. we have had so many problems with our unit since we had another company install it. Huston has not only come by twice to help us find the problems but both times he Has taken the time to explain the problem and the resolution. he is very reasonably priced. He is truly customer oriented he does everything to help you rather then rip you off. I would recommend him to everyone.
Posted: 10/16/2008 • Link to this review
This company was an absolute pleasure to deal with. They were punctual, professional, and very honest. They gave us an exact dollar amount in what it would take to repair the system up front which really put my mind at ease. I'm not a big fan of hidden fees. After giving them authorization to go ahead and make the repair, they had us back up and running in no time. We will definitely be using them again in the future and referring them to family and friends.
Posted: 4/06/2008 • Link to this review
Previously I sold HVAC equipment to installers. Today I am in the Home Repair business and I am frequently asked for the name of an honest HVAC company. I do not hesitate to recommend McBroom Htg and Air. They have saved my customers countless dollars by repairing rather than replacing equipment that did not need replacing. If the equipment needed replacing they were charged a fair price and the service and follow-up were outstanding. They are a "full service" company exhibiting the highest of business integrity
Posted: 4/01/2008 • Link to this review
4 years ago we had another company come out and they told us we needed a new system. We decided to have a second opinion from McBroom Heating & Air and they were able to fix the unit for under $200.00. The system has been running great ever since. We have had McBroom out since then 2 times a year for preventitive maintenance. We are very happy with there honest service and plan to use them when we are ready to replace our system.
Posted: 3/27/2008 • Link to this review