The employees of McDonough Center for Family Dentistry make me feel at ease. This facility has the latest technology for dental care, and provide excellent care. The waiting & reception area is clean and has a calming water wall to ease your tensions while you wait. The treatment rooms feature two flat screen televisions (one on the wall and one on the ceiling). I don't have a long wait. They do what is needed and don't try to sell work that is not needed. I've never incurred an issue with their billing and they provide an estimate for your treatment well in advance. Great place! Great people! Great Service!
Posted: 11/05/2012 • Last edited: 10/24/2014 • Link to this review
We have been patients here for a few years and several times they have lost our appt times or cancelled at the last minute. Today we went to our appt that I made on line (the appt reps take forever or don't even call you back) only to find they did not have an appt for us. The next available is in May. Really???? Very poor customer service IMO!
Posted: 10/15/2012 • Link to this review
These people told me one thing and I paid the co-pay and then had some work done which they made mistake and had to re-do the problem,because they made a mistake on the crown. Then they had me make another co-pay for another problem and made a date to get another job done. Later comes and they didn't want to do the job nor refund my money!!! went to another dentist and they told me this place was just trying to charge me for more work to get money.I went to another dentist and they stated the same thing...MAKE sure you ALWAYS get a 2nd opinion this place is looking to get rich not care for the customer!!!!
Posted: 8/30/2012 • Last edited: 9/06/2012 • Link to this review
I have always been very nervous about going to the dentist. However, 3 years ago I started going to Mcdonough Center for Family Dentistry and Dr. Nia and his staff have made it as pleasant as possible. They have nitrous oxide for anything you need it for and even IV sedation when that doesn't work. I have been going there ever since they opened and have since moved 40 miles away and still go there whenever I need a dentist. I highly recommend them."
Posted: 10/25/2011 • Link to this review
Today was our first visit to this office. Having exceptional service made me realize that our previous dental care was not up to standard. The latest equipment, cleanliness, and friendly faces today prevoked my husband and other child to set up new patient appointments. I wish we found this office years ago. Thank you for such a wonderful expierence.
Posted: 7/26/2010 • Link to this review
My first visit with this office was absolutely superb! The dentist, Dr. Nia, made a point to come over and personally explain his work philosophy and ethics to me. He was highly detailed in his evaluation and treatment plan. I also had a wonderful experience with all of the employees behind the front desk as well as the dental assistant and dental hygienist. The overall atmosphere was very warm and home-like...making it easy to feel comfortable in the office. I would recommend this dental office to ANYONE! Furthermore, I would challenge anyone to find a better and more thorough dental team at any office! Thank you for your excellent service!
Posted: 7/26/2010 • Link to this review
I came in this morning to get my wisdom tooth removed. All of them employees there were so friendly! The atmosphere is beautiful and the surgeons made me feel very comfortable. I loved it there and I will definitely be back to finish getting the rest of my dental work done!
Posted: 7/25/2010 • Last edited: 7/26/2010 • Link to this review
I am sorry for your experience at our office - As a team of professionals who treats thousands of patients annually your experience is surprising. The fact that all claims are sent automatically and electronically and it is very rare for us not to file and use your dental benefits towards services rendered. That said, we would gladly audit your account to make sure everything was settled correctly. If there are any financial problems for you we would gladly help you out with your dental bills. Dr. Nia
Nothing about my visit was unpleasant. After too many years without a trip to the chair, I was worried and reluctant. Everyone was super nice and understanding and made me feel great about coming in to take care of my teeth even after some neglect. I left happy to have my root canal and half in love with all the staff. Dr. Toub, Kelly, and Mellisa helped make what could have been devastating a great experience.
Posted: 1/07/2010 • Link to this review
I began with McDonough Center For Family Dentistry not quite a month ago. I have no words that could possibly convey how my life has changed. It is so important for you to feel good about yourself and all I thought about it was going to take a miracle and a long time for me to be able to smile and laugh without abandon. Today, I have that smile. I kept putting it off for a long long time and now I know why. Today I have more than what I dreamed possible. My doctor is Frank Nia. God bless the family of doctors and technicians. This is a top notch group of very qualified and caring people. Thank you so much from the bottom of my heart. Thanks to you I can smile for all the Thanksgiving pictures without feeling embarrased about my teeth. God's Speed to you all, Indeed!
Posted: 11/21/2009 • Last edited: 11/22/2009 • Link to this review
I do not like dental offices but this one I was ok with. I came out and my mouth was not sore. Heather did a great job, took her time and was very friendly. Dr Nia was wonderful and friendly. After 17 years with the same dentist I and my family now have a new dentist. Thank you McDonough Family Dentist
Posted: 10/30/2009 • Link to this review