Menards is family-owned with local home improvement stores across the Midwest. Known by our slogan “SAVE BIG MONEY,” it’s no wonder we’re the low price leader in the home improvement industry.
We were looking for a new Bemis toliet seat. My wife called Menards in Lancaster and was told that they carried Bemis. So at about 3:30 PM we arrived. An older gentleman (whose name I did not get) asked iof he could help us and we him that we were looking for a Bemis toliet seat. He said we don't carry that brand and walked away leaving us to fend for ourselves. We finally picked on that was hanging below a tag that indicated it was on sale for $11.99. When we ckecked out it rang up at $13.99. I questioned the cashier (Judy). She called for Corey to come over. He tried to call and no one would answer. I guess the whole department went on break together. I asked Corey to follow me and I would show him where we got the toliet. He asked Brittany, the front end assistant manager if he could go with me and she said no because she was not going to do his job. She was VERY RUDE and UNPROFESSIONAL in her manner and attitude. I finally went myself and pull the price tag off the shelf and took it to the cashier myself. I won't be back to Menards. Lowe's has you beat in customer service. I have never been treated that way and I refuse to support a business that allows it's personnel to treat customers the way that Brittany treated us.
Posted: 4/14/2011 • Link to this review