Mercedes Benz of Buckhead

(404) 846-3500 www.mercedesofbuckhead.com »

2755 Piedmont Road NEAtlanta, GA 30305   map »

Business overview

Services

  • Auto Parts
  • Courtesy Cars
  • Repair & Service

Types Sold

  • New
  • Used

Brands Sold

  • Mercedes-Benz

Hours of Operation

  • MON
  • 9:00am
  • 8:00pm
  • TUE
  • 9:00am
  • 8:00pm
  • WED
  • 9:00am
  • 8:00pm
  • THU
  • 9:00am
  • 8:00pm
  • FRI
  • 9:00am
  • 8:00pm
  • SAT
  • 9:00am
  • 6:00pm
  • SUN

Languages Spoken

  • English
  • Korean
  • Spanish

Reviews

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Horrible Maintenance Experience, 6/02/2014

Took our 250C in for its initial one year service, basically an oil change, and they forgot to screw on the oil cap . We discovered the problem after three days, oil was splattered all over the... engine. We were not even offered a free service for their blunder, no call from the service manager, truly pitiful. They simply brought me a loaner car, drove mine back to clean off the engine compartment and refill the oil. Will I have engine problems as a result ? I have no idea and believe they should have provided an extended warranty. Mercedes USA was basically useless to resolve my concern. I'll never buy another Mercedes and definitely will NOT use the Buckhead dealership for service.

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Unbelieveably poor - go straight to RBM in Roswell, 1/30/2013

After a visit there in the summer of 2012, Malcolm Mackey, a sales person, began sending me numerous emails trying to sell me a brand new E class when I'd specifically said I wanted one 3-4 years... old. Then I received a letter in the mail inviting me to have my 2005 S Class serviced there (I have never owned one of these), and to top it off, I received 2 emails 2 days in a row this week asking me to come in for the 5 year service on my 2008 CLS550 (which I sold in 2010). Upon sending Mr. Mackey an email expressing my desire to be taken off all solicitation lists, I got another email back asking, "How can I be of service?" I don't know whether the people there are ignorant or whether they just don't know the first thing about using the customer information database/system (as evidenced by my receiving at least 5 communications about 3 cars - none of which I own). For the record, I went to RBM 4 weeks ago and bought a great '09 E550 Sport, and SO FAR anyway, I cannot be more impressed with RBM. Save yourself a boat load of frustration by hitting RBM FIRST!

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Displaying 1-10 of 10

Reviews

attillathehungry

Reviews: 0

Horrible Maintenance Experience

Took our 250C in for its initial one year service, basically an oil change, and they forgot to screw on the oil cap . We discovered the problem after three days, oil was splattered all over the engine. We were not even offered a free service for their blunder, no call from the service manager, truly pitiful. They simply brought me a loaner car, drove mine back to clean off the engine compartment and refill the oil. Will I have engine problems as a result ? I have no idea and believe they should have provided an extended warranty. Mercedes USA was basically useless to resolve my concern. I'll never buy another Mercedes and definitely will NOT use the Buckhead dealership for service.

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CHENEVEY

Reviews: 0

Unbelieveably poor - go straight to RBM in Roswell

After a visit there in the summer of 2012, Malcolm Mackey, a sales person, began sending me numerous emails trying to sell me a brand new E class when I'd specifically said I wanted one 3-4 years old. Then I received a letter in the mail inviting me to have my 2005 S Class serviced there (I have never owned one of these), and to top it off, I received 2 emails 2 days in a row this week asking me to come in for the 5 year service on my 2008 CLS550 (which I sold in 2010). Upon sending Mr. Mackey an email expressing my desire to be taken off all solicitation lists, I got another email back asking, "How can I be of service?" I don't know whether the people there are ignorant or whether they just don't know the first thing about using the customer information database/system (as evidenced by my receiving at least 5 communications about 3 cars - none of which I own). For the record, I went to RBM 4 weeks ago and bought a great '09 E550 Sport, and SO FAR anyway, I cannot be more impressed with RBM. Save yourself a boat load of frustration by hitting RBM FIRST!

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Deb12345

Reviews: 0

Serves its purpose, nothing outstanding

I normally have my car serviced elsewhere but was in the area with some free time. They did a fine job, nothing special. Friendly staff and technicians but on the high end as far as pricing. I have a Mercedes so service is never cheep but I still felt a little gouged. Probably won't go back, but that's just me

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Glicker

Reviews: 0

DO NOT GET YOUR MERCEDES SERVICE AT MB OF BUCKHEAD

My SL had been in Service for two weeks with no end in sight for them to figure out why a battery was discharging for warranty work. After being fed up with their incompetency, I demanded to get the car out to bring it to another Mercedes dealership. Got the car out and now the Hood Not Closed light was on and beeping every five minutes. The last experience, had to bring the car back FOUR times to get it fixed. Should have learned my lesson then. The Service Manager is non responsive. Go somewhere else.

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gahighlander

Reviews: 0

Recommended

The only authorized Mercedes-Benz dealer in Atlanta located inside the Perimeter. Minority owned. Best salesperson: Bruce Wile.

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JINNY7171

Reviews: 0

Every dealership should be like MB of Buckhead!

Great service advisors, great value, great waiting area/coffee bar (albeit not complimentary!). They always took wonderful care of my C-class and ME! My only complaint is that they often run out of loaner cars. Nonetheless it is a great dealership in a very convenient location!

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SuwaneeCustomer

Reviews: 0

Doesn't Meet the Grade

WE bought a 64K 2008 GL320 and while we love the vehicle, MB Buckhead doesn't live up to the MB experience we've enjoyed from other dealers in the past. They rely on their sales people to start up your GPS TeleAid service. This is a mistake. We faxed our completed application the day after our purchase as requested, including our credit card information, only to have them loose it. Three weeks later, and calls going unreturned by the sales person's partner, and eventually we had to call MB TeleAid directly. They stepped in and fixed the problem. The problem is MB Buckhead process allowing the sales people to receive customer credit card info on an open, general fax machine, with no controls as to who sees it and what is done with it, creates a huge security gap. Our advice is to try buying from one of the other Atlanta MB dealers first (Atlanta Classic Cars, RBM, or RBM North). They probably charge more, but its probably worth it.

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James99

Reviews: 0

Professional

Staff is very professional. The routine service cost was a couple hundred dollars lower than I expected from a dealer. Will go there again.

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mmf2468

Reviews: 0

Worst Ever

Rude salesmen who would only talk to my husband. Try RBM for much better service.

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buckheadbetty

Reviews: 0

Excellent Service!

I was very impressed with the service here. My care is awesome and will be buying my son his car from here when he graduates in May! Great sales staff...thanks!

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