have been refused service because they told me I had been abusive which is not true. I have complained to Mercedes Benz USA numerous times about the lack of communication the dealership has provided to me. They have refused service amenities such as shuttle service, loaner cars etc. The service advisors have refused to communicate to me about what service has been done to my vehicle and what upcoming services are needed upon checkout. The service advisor advised services such as tires which I bought less than a year ago and never advised me when I needed a new car key that this was a final sale upon placement of order. When I asked for assistance in getting the text feature of activated the service advisor refused to assist me and stated that the technicians told him that this feature was not available on my car when it was. The receptionist in scheduling a service appointment are not friendly and accommodating to a person's schedule. This dealership takes advantage of the fact that I am a single female driver and I have spent over 100,000 in service and new vehicles over the last 2 years with this dealership and are not understanding of their customers.
Posted: 9/20/2015 • Link to this review
Took a newly purchased car over there. S550 with some minor scratches to be removed and buffed. Same day after I parked the car in the sun I realized that the hood and the trunk were very horribly done. Lots of spinning marks. The color is black and it shows very badly. Called and they said they would get back with me on this. Two weeks and nothing. I called again and same story. Eventually, after a third time, the manager, not very polite and did not care to even pick the phone and speaking using the speaker phone told me it was too late. Months later and I have not still got over the fact that no one cared. No one took responsibility. Not a very smart move on their end. Never aagain customer!
Posted: 8/18/2015 • Link to this review
Took our 250C in for its initial one year service, basically an oil change, and they forgot to screw on the oil cap . We discovered the problem after three days, oil was splattered all over the engine. We were not even offered a free service for their blunder, no call from the service manager, truly pitiful. They simply brought me a loaner car, drove mine back to clean off the engine compartment and refill the oil. Will I have engine problems as a result ? I have no idea and believe they should have provided an extended warranty. Mercedes USA was basically useless to resolve my concern. I'll never buy another Mercedes and definitely will NOT use the Buckhead dealership for service.
Posted: 6/02/2014 • Link to this review
After a visit there in the summer of 2012, Malcolm Mackey, a sales person, began sending me numerous emails trying to sell me a brand new E class when I'd specifically said I wanted one 3-4 years old. Then I received a letter in the mail inviting me to have my 2005 S Class serviced there (I have never owned one of these), and to top it off, I received 2 emails 2 days in a row this week asking me to come in for the 5 year service on my 2008 CLS550 (which I sold in 2010). Upon sending Mr. Mackey an email expressing my desire to be taken off all solicitation lists, I got another email back asking, "How can I be of service?" I don't know whether the people there are ignorant or whether they just don't know the first thing about using the customer information database/system (as evidenced by my receiving at least 5 communications about 3 cars - none of which I own). For the record, I went to RBM 4 weeks ago and bought a great '09 E550 Sport, and SO FAR anyway, I cannot be more impressed with RBM. Save yourself a boat load of frustration by hitting RBM FIRST!
Posted: 1/30/2013 • Link to this review
I normally have my car serviced elsewhere but was in the area with some free time. They did a fine job, nothing special. Friendly staff and technicians but on the high end as far as pricing. I have a Mercedes so service is never cheep but I still felt a little gouged. Probably won't go back, but that's just me
Posted: 2/17/2012 • Link to this review
My SL had been in Service for two weeks with no end in sight for them to figure out why a battery was discharging for warranty work. After being fed up with their incompetency, I demanded to get the car out to bring it to another Mercedes dealership. Got the car out and now the Hood Not Closed light was on and beeping every five minutes. The last experience, had to bring the car back FOUR times to get it fixed. Should have learned my lesson then. The Service Manager is non responsive. Go somewhere else.
Posted: 10/10/2009 • Link to this review
Great service advisors, great value, great waiting area/coffee bar (albeit not complimentary!). They always took wonderful care of my C-class and ME! My only complaint is that they often run out of loaner cars. Nonetheless it is a great dealership in a very convenient location!
Posted: 2/12/2008 • Last edited: 1/05/2010 • Link to this review
WE bought a 64K 2008 GL320 and while we love the vehicle, MB Buckhead doesn't live up to the MB experience we've enjoyed from other dealers in the past. They rely on their sales people to start up your GPS TeleAid service. This is a mistake. We faxed our completed application the day after our purchase as requested, including our credit card information, only to have them loose it. Three weeks later, and calls going unreturned by the sales person's partner, and eventually we had to call MB TeleAid directly. They stepped in and fixed the problem. The problem is MB Buckhead process allowing the sales people to receive customer credit card info on an open, general fax machine, with no controls as to who sees it and what is done with it, creates a huge security gap. Our advice is to try buying from one of the other Atlanta MB dealers first (Atlanta Classic Cars, RBM, or RBM North). They probably charge more, but its probably worth it.
Posted: 11/15/2007 • Last edited: 1/02/2008 • Link to this review