Mercedes Benz of Buckhead

After a visit there in the summer of 2012, Malcolm Mackey, a sales person, began sending me numerous emails trying to sell me a brand new E class when I'd specifically said I wanted one 3-4 years old. Then I received a letter in the mail inviting me to have my 2005 S Class serviced there (I have never owned one of these), and to top it off, I received 2 emails 2 days in a row this week asking me to come in for the 5 year service on my 2008 CLS550 (which I sold in 2010). Upon sending Mr. Mackey an email expressing my desire to be taken off all solicitation lists, I got another email back asking, "How can I be of service?" I don't know whether the people there are ignorant or whether they just don't know the first thing about using the customer information database/system (as evidenced by my receiving at least 5 communications about 3 cars - none of which I own). For the record, I went to RBM 4 weeks ago and bought a great '09 E550 Sport, and SO FAR anyway, I cannot be more impressed with RBM. Save yourself a boat load of frustration by hitting RBM FIRST!

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I normally have my car serviced elsewhere but was in the area with some free time. They did a fine job, nothing special. Friendly staff and technicians but on the high end as far as pricing. I have a Mercedes so service is never cheep but I still felt a little gouged. Probably won't go back, but that's just me

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My SL had been in Service for two weeks with no end in sight for them to figure out why a battery was discharging for warranty work. After being fed up with their incompetency, I demanded to get the car out to bring it to another Mercedes dealership. Got the car out and now the Hood Not Closed light was on and beeping every five minutes.

The last experience, had to bring the car back FOUR times to get it fixed. Should have learned my lesson then. The Service Manager is non responsive. Go somewhere else.

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The only authorized Mercedes-Benz dealer in Atlanta located inside the Perimeter. Minority owned. Best salesperson: Bruce Wile.

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Great service advisors, great value, great waiting area/coffee bar (albeit not complimentary!). They always took wonderful care of my C-class and ME! My only complaint is that they often run out of loaner cars. Nonetheless it is a great dealership in a very convenient location!

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