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Merle Norman Cosmetics

(952) 933-1647 merlenorman.com

8332 Highway 7Minneapolis, MN 55426 map it »

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Business overview

Reviews

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Horrible customer service, 1/27/2012

I purchased a wig at the Merle Norman store in the Knollwood Mall, St. Louis Park. The woman who sold it to me was polite and helpful. I was told the wig could be trimmed by a qualified stylist... which is what I did (bangs only). The bangs stick out due to a defect in how the wig is tied. I brought it in to the manager who proceded to cut and thin it to the point that it is now unwearable. She would not give me a refund or exchange it and she also charged me for the haircut. She was rude and very aggressive. This is the worst customer service I have ever had. I left there in tears. I will never set foot in their store again. There are two other Merle Norman stores in the Twin Cities, Roseville and Woodbury. I received great customer service at both and found their selections to be better as well.

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Great Products!, 9/12/2011

My skin was so dry until I stopped in at Merle Norman located in St. Louis Park, MN. The sales reps there were so helpful and found a product they thought would work best for me. It sure did work... and I have tried a lot of other products with no success! I highly recommend this store for their great service and products!

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Displaying 1-2 of 2

Reviews

by Patootie44 at Citysearch

Horrible customer service

I purchased a wig at the Merle Norman store in the Knollwood Mall, St. Louis Park. The woman who sold it to me was polite and helpful. I was told the wig could be trimmed by a qualified stylist which is what I did (bangs only). The bangs stick out due to a defect in how the wig is tied. I brought it in to the manager who proceded to cut and thin it to the point that it is now unwearable. She would not give me a refund or exchange it and she also charged me for the haircut. She was rude and very aggressive. This is the worst customer service I have ever had. I left there in tears. I will never set foot in their store again. There are two other Merle Norman stores in the Twin Cities, Roseville and Woodbury. I received great customer service at both and found their selections to be better as well.

  • Overall
  • Quality
  • Service
  • Value

by KRC1 at Citysearch

Great Products!

My skin was so dry until I stopped in at Merle Norman located in St. Louis Park, MN. The sales reps there were so helpful and found a product they thought would work best for me. It sure did work and I have tried a lot of other products with no success! I highly recommend this store for their great service and products!

  • Overall
  • Quality
  • Service
  • Value