This is 3okis355's TrustRating, which is based on both the number of reviews 3okis355 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful 3okis355 has been to the Kudzu community.
I can't believe the horrible customer service that this company gives. I got the run around trying to get my lost bag found. No one didn't know where to send me. I will never fly on one of their flights again.