After doing quite a bit of shopping around for new carpet, I selected Metro Flooring for price, quality of materials, and most important to me... quality of installation. Unfortunately, the only problems that arose were with the installation process. I can say they stand behind their product, however. I had multiple return visits until all the installation problems were rectified. My custom carpet looks beautiful, and now I am happy. I only wish it were done right the first time without the headache.
Posted: 7/07/2008 • Last edited: 11/19/2008 • Link to this review
We purchased tile from them. We were told the tile was the same color all the way through and it was made with a bull nose. They called and said the tile was in and we were to pick it up at Arizona Tile across the parking lot. Our contractor picked it up and began installation. They said the bull nose was not ready yet. Our contractor started installing the tile and we noticed it was not the same color all the way through. We also noticed it had a different name on the box then on the invoice. It was a very, very similar tile but not exactly what we ordered. Additionally, when we picked up the bull nose it was a different tile that did not match. And we were told the tile we ordered did not come with a bull nose. After giving my wife the runaround saying we did get what we ordered and that the tile is the same it just comes under a different name I complained and they did end up giving us 10% back. But that just went to pay for the contractor to make a bullnose on the tile we already had. I would be very careful with this company.
Posted: 8/23/2007 • Last edited: 1/02/2008 • Link to this review