Metro Heating & Air, Inc.

Worst company. Don't hire them. First time they sent someone, he told us the unit was fine, we just needed a new thermostat. He left, and the problem still persisted. Second time the same guy comes and tells me that he left a valve loose and all our freon leaked out, freezing our unit. This was his fault, but on the invoice he indicated otherwise. Third time a different worker comes out, says it's the condenser coil. We wait 10 days for them to come back out and replace it. They actually sent us the original guy. I refused to let him work on the unit, he responded "fine with me. now I get out early today and left". I called the company and got Roy/Troy (not sure which is correct). He was extremely rude, told me it'll be atleast 2 weeks before someone else can come out, and that I shouldn't turn people away. Then he hung up on me. The only reason we even had this low rent company in the first place is b/c we just bought the house and the sellers purchased a home warranty. We always used E Smith in the past. That is an excellent company. We're going to cancel the home warranty, pocket the $ and hire them.

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Worst service I have EVER had. I am not sure how this company is still in business. It is certainly not due to the owner. Troy and Robert are friendly enough, but the Owner ( I think his name was Roy) - All i can say is WOW - What a JERK. He refused to work on my unit, stating that it was too old and someone had previously installed something improperly. I asked what he would have done differently and he told me.. I then asked how much it would be to do what he was speaking about and he told me that he didn't want to work on my unit. I asked for his help and he refused. Said how he would be taking responsibilty for someone's previous work if he did, and how he was already batteling with other customers. He clearly was having a bad day. He walked up all lethargic like and you could tell from the start that he did not want to be there. I have 5 units total Boy did he mess himself out of ALOT of business to maintain them every 6 months. I would never reccomend them and am certain that they wont stay in business for long if he continues to treat customers like that.He is clearly a miserable person that has no idea how to service a customer....

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Thanks to Metro Heating and Air for the free 10 point A/C tune up through our AHS Home Warranty account. Roger was on time, professional, friendly and helpful as he checked everything out. I was wary he would try to upsell me on something, especially since it was a free AHS service, but he said everything looked good. I appreciate that. He added some refrigerant for us. The only thing that would have made it perfect would have been if he had a spare filter to change out for our dirty one, but hey, you can't get better than good free service!

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This is the worst company I have ever come into contact with. Roy is who you have to deal with and he is a miserable human being who does not know how to treat customers. They came to our condo a total of 3 days after we called them to inform them we had no AC in the middle of August. The AC broke again the next week after they “fixed it”. Then I called him to come back and they could not even get out there that same day when it’s their fault it did not get fixed properly. Roy laughed at me over the phone when I said I really needed them to come out there that day!!! I called another company who said it would be no problem at all for them to come out that day. It is the middle of August and it is 80 degrees in our apartment because Roy and Metro Air are terrible. After asking around apparently others have had the same issues with this company. Do not use them!!!!!

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Metro installed our system for a low price. It did work out, but the process was increadibly painful. He only showed up about 1 out of 3 times he said he would. The install took over 2 months.

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