Steve is a genius when it comes to HVAC systems. He was highly recommended by a friend, and I've in turn recommended him to others. He's like a bloodhound in how he can hunt down the source of... problems that eluded other companies. NOTE: I'm referring to Steve's company. Some of these other reviews refer to owners with different names, so they must be different operations. You won't go wrong with Steve.VIEW MORE »VIEW LESS »
Worst company. Don't hire them. First time they sent someone, he told us the unit was fine, we just needed a new thermostat. He left, and the problem still persisted. Second time the same guy... comes and tells me that he left a valve loose and all our freon leaked out, freezing our unit. This was his fault, but on the invoice he indicated otherwise. Third time a different worker comes out, says it's the condenser coil. We wait 10 days for them to come back out and replace it. They actually sent us the original guy. I refused to let him work on the unit, he responded "fine with me. now I get out early today and left". I called the company and got Roy/Troy (not sure which is correct). He was extremely rude, told me it'll be atleast 2 weeks before someone else can come out, and that I shouldn't turn people away. Then he hung up on me. The only reason we even had this low rent company in the first place is b/c we just bought the house and the sellers purchased a home warranty. We always used E Smith in the past. That is an excellent company. We're going to cancel the home warranty, pocket the $ and hire them.VIEW MORE »VIEW LESS »
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I found Metro on this website and scheduled Steve in November 2007 to service our systems. This spring I scheduled him in early May to check out our ac. He did not show and did not call. I forgot to follow up because of other responsibilities, then Friday, June 6, I realized one system in the house was not cooling. I called Steve before trying anyone else. He apologized for missing the May appt and offered to come on Sunday to take care of the problem. He asked that I call him on Sunday to remind him. I tried several times but could only reach his voice mail which would not allow me to leave a message. Fool me twice, shame on me for giving him a second try.
Posted: 6/08/2008 • Link to this review
Well she must have left this minutes before I called her. I called to come out sun. around 7:30 pm and she scheduled me for monday afternoon. We had no time set on sunday. She called fri. somewhere in the 6 pm range. Maybe I should not have answered since we close at 5pm. Anyways i originally wanted to come in the am but she had church. Mon we arrived at 2:30 pm and corrected her problem. Not bad turn around considering the heat.The missed appt. was for routine maint, and would have had no affect on her capacitor failing. In summary, I did what i said i would this time and I'm wondering why I received this bad review. Mrs, K you have lost a good company... Good Luck
Steve was great. He installed a new AC unit for me on 4/30/08, and it's been keeping us cool ever since. He undercut our first (big name ATL company) quote by 1000 dollars. Steve was very knowledgeable and clearly took a lot of pride in his work. Good work for a fair price--highly recommended. He will exceed your expectations!
Posted: 6/01/2008 • Link to this review
Having fired my last company because they could not make it to my house for a first appointment in a 9-12 window until 10:00 (Twice!), I was thrilled that Steve arrived on time in a 30 minute window and proformed the tuneup quickly and professionally.
Posted: 5/29/2008 • Link to this review
Steve is honest (per my experience), straight forward and doesn't waste time. Gets to business and he moves as if he is on steroids ;o). which does save you money because he did the job in 15 mins that big name company did in 45 mins and spent 30 mins BS'ing about how to take care of the system and pulling 10 brochures to sell stuff, so figure that in while thinking of calling the big name techs.
Posted: 5/12/2008 • Link to this review
Wouldn't you know it as soon as its gets hot this year the compressor grounded on my 20 year old ac unit. I made a call to Steve after shopping several local companies and his service and price was even better than expected. I highly recommend Steve and Metro for your next heating and air need!!!! Thanks Steve you are the best!!!
Posted: 5/08/2008 • Link to this review
I called Metro when my 21 year old airconditioner kept going on and going off or would just blow air. Unfortunately, I was out of their normal service area. I thanked them and tried several other companies with long waits to be seen. Then Steve called back to say he would be at a call about 7 -10 miles away and could fit me into to the schedule the next day. He called the next day to let me know he was running a little late but would be there. When he arrived he completely checked the system fixed multiple problems and even replaced the thermostat upstairs. He is friendly and effecient. The fee was slightly less than I had estimated for the repair so I consider this a very affordable service considering all the time and repairs he did to my air system. I will definetly be using Metro Heating & Air again.
Posted: 5/05/2008 • Link to this review
Steve is nice but he sent two guys out to install a new system for us that did a sloppy job. When the weather out cold the heat would not work. When Steve came out to repair some of their mistakes he pointed out other mistakes and said he would be out another day to repair those. That was months ago. He made one appointment and failed to show. Now that the weather is warm the A/C stopped working. Said he would come Friday then changed to Saturday, now it is 3pm on Saturday and he has not returned my call. The repairs needed have nothing to do with the system and all to do with bad installation.
Posted: 4/26/2008 • Link to this review
Quick, professional, and courteous. Steve was running late and he called me twice to let me know. Very impressive. He showed up, quickly diagnosed the problem and fixed it. Great price too. He left me with the impression that this is a guy you can trust. I'd recommend him to anyone.
Posted: 4/24/2008 • Link to this review
Before my review, a note to "Cactus". The world is not a perfect place, so give up! Did you read all of these reviews? (and compare with other vendors?) My personal experience with Steve was that he is extremely dedicated, competent, and has great communication skills. He rushed over on the COLDEST day, and promptly fixed my problem. I will never use anyone else because he is also trustworthy and fairly priced.
Posted: 3/26/2008 • Last edited: 4/21/2008 • Link to this review
Steve scheduled an appointment with me for 1-1:30 pm, Thursday, March 20. He did not show up. I called him 4 times and there was no answer. Finally, he called around 4:00 pm to reschedule. At that time, I informed him that I don't do business with anyone who doesn't respect their customers enough to make a courtesy call to say they are running 3-4 hours late.
Posted: 3/20/2008 • Last edited: 4/29/2008 • Link to this review
Well what can I say? I was in a crawl space, was having a tough time, and lost track of time. I suppose my phone lost its signal, it does underneath some houses. I called when I was finished not to re-schedule but to head his way. He was tough, had no understanding, and told me exactly what he wrote. Sorry, I tried, but I'm only human. Guess I wasn't the only one having a bad day....
The furnace quite of a Sunday (Of course!). Called Metro, and Steve was at my door in less than hour. He was spot-on with the diagnosis, and had it fixed in less than ten minutes. Then he saw another issue and fixed that for nothing. I've found my HVAC tech!
Posted: 3/09/2008 • Link to this review
Great service. The heater was fixed in less than 30 minutes. Service was quick, affordable, and the person that came out was personable and down to earth. Will call upon this company with out hesitation if needed in the future.
Posted: 2/15/2008 • Link to this review