The company was incredibly late and uncommunicative once they got their deposit. They took 2 hours more than they quoted, due in part to one mover's dropping blood sugar, and constantly complained about having to move from a third flood with stairs, even though I discussed this specifically when I booked the appointment. Once they managed to get to the new house, they dumped everything in one room, even though we were paying for a "Full service" move that included placing items back in the correct room, and took off. They also left almost half of our belongings back in the apartment, and since we had to be at work and had my sister in law supervise, we didn't know this until we got off of work and walked into the apartment to find it still packed with stuff. We had to spend 6 more hours moving stuff by ourselves after a 9 hour day at work. Once we got everything in the new house, we saw they had damaged several items, including our brand new flat panel TV, which now has a foot long dent in the back where it either fell over in the moving van, or was hit by unsecured items. Trying to get reimbursed for the damage has been a nightmare--been yelled at, ignored dozens of times, lied to constantly, and stood up. And there is still no resolution. I had to file a complaint with the Georgia Public Services Commission, and they still haven't responded. AVOID AT ALL COSTS. Their "services" will cost you more than you save!
Posted: 9/23/2010 • Link to this review
Metro Pro Moves was a total let down!!!! First of all they didn't show up on time. They were 3 hours late which is totally unacceptable!! Second, They broke a couple of my items and never paid for them!!! I called and called and they never returned my calls!! At one point in time a gentlemen got very hostile with me and would not let me speak to a person of higher authority. This company is very very unprofessional!!! I would never recommend this company to anybody!!!
Posted: 9/21/2010 • Link to this review
I had a very bad experience with Metro Pro Moves. They damaged an appliance during a move and then indicated that they would replace it. That never happened and they have stopped returning my phone calls. I hate to be petty, but I'm calling a lawyer.
Posted: 8/11/2010 • Last edited: 9/21/2010 • Link to this review
We have never in our ten years in business had a no call, no show, try again. The lengths other moving companies go through to make our service look bad.
Posted: 8/10/2010 • Last edited: 10/19/2010 • Link to this review
I had an appointment scheduled for moving services along with an email confirmation and a telephone confirmation the day before. On the day of the move, the movers simply had not showed up. 20-30 minutes after the appointment time, I tried calling the company but no one was answering the phone. I left a message and called several more times, but no one answered and no one called back. I had no missed calls or messages on my phone. I had to hire another moving company at the last minute. Stay away to avoid the same situation.
Posted: 8/03/2010 • Link to this review
We hired Metro Pro Moves after reading good reviews on Kudzu, for a Saturday AM move. After being worried about our closing, we cancelled for Sat, but were able to re-schedule for Sunday PM. The movers were late, but the office kept us informed the whole time. Paul and his crew had our 3 bedroom house packed in the truck in under an hour, made a second pick-up I had neglected to mention until the last minute, and moved us into the new house just as fast. We would recommend them to anyone, great price, excellent service.
Posted: 5/31/2010 • Link to this review
These guys were professional every step of the way. Worked very fast but yet careful not to bump walls and surrounding areas. I would definitely let all my friends and associates know about your service. Thanks Again
Posted: 5/14/2010 • Link to this review
I used a moving company Major Move Solutions who's service contract listed them as Metro Pro Moves,Inc. I use this company twice 1st move on Sat when great and I was happy with the sevrices provided But the 2nd move on sunday they damaged my property and my walls I would say the damage is with the thousands. I call them during the the move on Sunday night and told them there men where very unprofesssional and that they damage several items and I was unhappy with their services. Monday after we were able to fully assess the damage we contacted them back to arrange for for repairs and get thier insurance information which they refuse to provide and they now conitune to avoid our calls and emails, I did however receive a unprofessional email from them stating they have several companies and to take it up with our local office but yeah the local office and the main office are screening our calls . This issue is unresolved. I recommend to everyone that comes accross thier ad to stay away from them and thier companys adveristed on craiglist (Metro Pro Moves, Inc., Major Moves Solutions, and thier may be others too. They are not licensed in MD nor are they insurance use them at you own risk!!! they arent even registered here is MD but yet they do business in MD and several other states. They were a nightmare and I work for a two federal agencys so Im not a competing company eirther. AVOID THIS COMPANY!!!
Posted: 5/13/2010 • Last edited: 8/11/2010 • Link to this review
The movers were very considerate about moving furniture placement for me when I realized that the rooms were smaller than I expected. They were also very nice and polite. I would highly recommend your services to any of my family, friends or associates. Thanks again.
Posted: 5/07/2010 • Link to this review
Looking for a bargain, I scheduled another moving company for Saturday, May 1 to help unload my 1 BR storage cube and they did not show. After waiting for about an hour, I called MPM at noon and explained I needed movers at the last minute and must be done by 5 pm due to building access restrictions. The receptionist took my number and called back 10 minutes later to let me know she could fit me in. By 2 pm, MPM arrived and were very courteous and professional. All 3 guys introduced themselves with a handshake and got to work right away. Even with having to take an elevator and walk a long hallway, they were finished up in less than 2 hours. I would definitely recommend them to anyone.
Posted: 5/03/2010 • Link to this review
Yesterday, I found your company on Craigslist. I was very apprehensive having heard horror stories about moving companies and not knowing personally, anyone who used them. I called and an appointment was made for 10 o'clock the next morning to load my furniture on a trailor for a move to NC. At 9 o'cock I received a confirmation call that they were on the way and they promptly showed up at 10. Each of the three men introduced themselves and promptly went to work. I am still amazed at the speed, professionalism, and care with my belongings that was shown. They to be congratulated and truly have our thanks. I will definitely pass this on to anyone that I know who needs this service.
Posted: 4/28/2010 • Link to this review
I literally just found out about Kudzu few weeks ago and now I am posting about a NIGHTMARE experience with this company in September of last year. I found Metro Pro Moves on Craigslist and they seemed up to the challenge of moving my things a few blocks from Peachtree St. to Piedmont Park. Everything went fine...except for the fact my brand-new $300 Canon PowerShot Digital Camera was stolen RIGHT UNDER my nose! I had it on the table after they finished moving it, and I made the mistake of leaving the two movers in my room as I checked on my parking situation. I came back about 5 minutes later, paid via credit card, and then bid them farewell. It wasn't until a day later (NOBODY was in my apartment after they left) when I realized I couldn't find my camera. I had just gotten it in the weekend prior and had great memories of my family and friends on it. They stole not only the camera, but precious memories along with it. DO NOT EVER USE THIS COMPANY. The LAST thing YOU need to worry about is for somebody to steal YOUR property!!
Posted: 3/09/2010 • Last edited: 5/23/2010 • Link to this review
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