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Michaels Arts & Crafts

(928) 774-4558 www.michaels.com »

1500 S Riordan Ranch StFlagstaff, AZ 86001   map »

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Terrible Return Experience at Flagstaff Michael's, 2/05/2011

I am so angry. I bought a product called InstaMold which is a powder that mixed with water makes a rubber-like mold. It promised to be easy to use and to create the finest detail. I made about 10... molds total, all of which came out lumpy and full of bubbles that oozed and would not properly dry, ruining the detail in the cast I was trying to create. Following the directions, I used about half the package and wasted at least an hour of my time and threw away all 10 unusable molds. It's either a faulty product, or it was beyond its shelf life. I tried to return the defective product telling the man behind the counter my story. He called his manager and said, "A customer is trying to return a product, but she's already used half of it," in a tone which suggested I was trying to steal from them the $6 this product cost me. He then informed me that his manager said I could not return the product. He was still on the phone and I'm sure the manager heard me retort, rather angrily, "But the product didn't work. It's not like I used half of it to my satisfaction and am trying to return it now that I'm done with it." The manager said something else to the cashier over the phone and he said, "It's our policy not to accept returns unless we can resell them." Wow. Really? You sell me a damaged good and it's "your policy" not to reimburse me for it (btw, with a receipt)? Worst customer service ever. I gave him the box of InstaMold and told him to throw it away.

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Michael's Arts and Crafts, 7/17/2005

Michael's is a good all around craft supply store. They have an abundant supply of silk flowers and leaves for making floral arrangements. They have ...

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RooSew

Reviews: 1

Terrible Return Experience at Flagstaff Michael's

I am so angry. I bought a product called InstaMold which is a powder that mixed with water makes a rubber-like mold. It promised to be easy to use and to create the finest detail. I made about 10 molds total, all of which came out lumpy and full of bubbles that oozed and would not properly dry, ruining the detail in the cast I was trying to create. Following the directions, I used about half the package and wasted at least an hour of my time and threw away all 10 unusable molds. It's either a faulty product, or it was beyond its shelf life. I tried to return the defective product telling the man behind the counter my story. He called his manager and said, "A customer is trying to return a product, but she's already used half of it," in a tone which suggested I was trying to steal from them the $6 this product cost me. He then informed me that his manager said I could not return the product. He was still on the phone and I'm sure the manager heard me retort, rather angrily, "But the product didn't work. It's not like I used half of it to my satisfaction and am trying to return it now that I'm done with it." The manager said something else to the cashier over the phone and he said, "It's our policy not to accept returns unless we can resell them." Wow. Really? You sell me a damaged good and it's "your policy" not to reimburse me for it (btw, with a receipt)? Worst customer service ever. I gave him the box of InstaMold and told him to throw it away.

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Brenda F.

Michael's Arts and Crafts

Michael's is a good all around craft supply store. They have an abundant supply of silk flowers and leaves for making floral arrangements. They have ...

  • Overall
  • Quality
  • Service
  • Value