Customer service was excellent. Plenty of information given. The mechanic and other personnel do a really good job. I highly recommend this company to friends and relatives. I am happy to have a shop for my car with people that I can trust.
Posted: 11/15/2011 • Link to this review
Midas was great. They have really gone above and beyond my expectations. I went in without an appointment and REALLY needing some help with my tires and they did not act put out even thought it was the end of the work day. They were still very friendly and very professional in my book.
Posted: 11/10/2011 • Link to this review
The staff at Midas are and were professional, friendly, and dedicated to getting the job done right. Even though they were booked up until later, they found a way to work us in without resentment. They showed a genuine interest in helping their customers and fellow co-workers, treating us and those around them like friends. I have a great respect for their work and the people they have chosen to work for them; I highly recommend anyone in the San Fran area use them.
Posted: 10/17/2011 • Link to this review
FAST, GREAT service, and GREAT prices. I arrived to everyone being very nice and very professional. first time here and they were very detailed about what was going to be fixed and how much. Never raised the price and they did a fast but yet very efficient job. Great job Midas.
Posted: 10/05/2011 • Link to this review
I've been a customer at Midas in for about 12 years despite living 25 mins. away. On my way to drop off my truck I pass numerous Jiffy Lubes and other car centers offering similar services but they can't compete with this place. Their customer service is amazing. They've never pressured me to purchase anything, they make their recommendation and that's it. The shop and waiting area are clean and the work done on my truck it's always completed in a reasonable time. As the saying goes, service done with a smile.
Posted: 9/27/2011 • Link to this review
I was floored by the excellent service that I received here. I've taken my car here for an oil change before, and they checked my tread, fluids and brakes for free, which was great and it's only 4 blocks away from where I work. So when my car started making a terrible clanking noise and stalling out, I went here for help. I knew that my 3rd cylinder was misfiring and the guy at O'Reilly's told me that I just needed to change the spark plug. The guy at the desk, who I'd seen before and was always very friendly, offered to take a closer look as that's not what it sounded like to him. He checked the compression of all 4 cylinders for me, and sure enough, something was seriously wrong with my car, which would require a total engine rebuild at least. Already distraught, I asked him how much that was, and he told me, very honestly that it would cost more than the car was worth (not exactly a Lexus that I drive...) instead of trying to charge me copious amounts of money to repair it. I, being completely at a loss for what to do and on the verge of tears, asked him what my next step should be. He gave me a number of options, and even let me keep the car there overnight, completely free of charge.
Posted: 9/23/2011 • Link to this review