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Midas Auto Service Experts

(425) 643-8502 midas.com

4000 Factoria Blvd SEBellevue, WA 98006 map it »

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Business overview

Reviews

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MANAGER DAN IS: RUDE, CRUDE,SELF CENTERED, 2/05/2012

Where should I begin: This Midas has the worst Manager ever. He is rude, could care a less about what the situation is how you came in the store for service. Not only does he (Dan) try to add on... things to bump up the bill that didn't need to be done but then proceeds to call me an idiot and I don't know anything about cars or I would not be there in the first place. And I am wasting his time and shop space with my car. Well unknown to him and he ego I happen to own a retail chain and was looking for a business in which I could bring in my work cars. I was going to see how this went so I could bring them all in to have major work done on them all. So Manager ""Dan"" you have just lost one hell of a Huge account and not only will I blog this to all my friends and family I will also see to it that NONE of my 125 employes EVER come into this MIDAS EVER. P.S>you don't deserve the one star .

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I could write a book..., 11/22/2010

I found this place in Sept 2009 right after moving here. I was sold a bill of goods and a maintenance plan. Some repairs made to my brakes were not only poorly done - the guy left metal bits in the... brakes which got jammed in the mechanism, doing more damage. I was ready to nuke their reputation. A month later I saw a ""new management"" sign and decided to swing in for an oil change (and chat with the new manager). The new owner was in the shop and we talked for a long time. I heard the whole story about the previous owner's IRS and legal problems and money owed to Midas, among others. He said he couldn't refund my oil-change and maintenance plan - but offered me 3 free oil changes (plus the one I was in for).Since then I had a transmission problem on my other car - I took it in and the manager showed me the dirty fluid and said she didn't feel comfortable flushing the transmission. She recommended a great shop across town - who were able to diagnose the problem that was burning the fluid. Now - they could have easily just flushed it - and then charged me a month later for a transmission. But they didn't.Last month my wife's van's check engine light came on. We brought it to them and they found a few deferred maintenance items (which we knew about) and diagnosed a timing belt issue - good thing... cause the belt was about to go. They fixed it (and the 5-6 deferred maintenance items) for under $1300 (other quotes were for up to $2500). The engine idled rough afterward - and they fixed that for free.My car needed a 120k mile service last month. I had them do the work without hesitation - and the car hasn't run better.Some folks on here have been posting what bad service they offer. I have yet to have them do anything badly - and when they do make a mistake... they fix it right away and with no charge. The owner even called me on a Saturday afternoon, a week after the service work was done, just to ask what I thought of the 120k mile service and invited

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Displaying 1-15 of 70

Reviews

by Watchdog2012 at Citysearch

MANAGER DAN IS: RUDE, CRUDE,SELF CENTERED

Where should I begin: This Midas has the worst Manager ever. He is rude, could care a less about what the situation is how you came in the store for service. Not only does he (Dan) try to add on things to bump up the bill that didn't need to be done but then proceeds to call me an idiot and I don't know anything about cars or I would not be there in the first place. And I am wasting his time and shop space with my car. Well unknown to him and he ego I happen to own a retail chain and was looking for a business in which I could bring in my work cars. I was going to see how this went so I could bring them all in to have major work done on them all. So Manager ""Dan"" you have just lost one hell of a Huge account and not only will I blog this to all my friends and family I will also see to it that NONE of my 125 employes EVER come into this MIDAS EVER. P.S>you don't deserve the one star .

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by Allintheserve at Citysearch

I could write a book...

I found this place in Sept 2009 right after moving here. I was sold a bill of goods and a maintenance plan. Some repairs made to my brakes were not only poorly done - the guy left metal bits in the brakes which got jammed in the mechanism, doing more damage. I was ready to nuke their reputation. A month later I saw a ""new management"" sign and decided to swing in for an oil change (and chat with the new manager). The new owner was in the shop and we talked for a long time. I heard the whole story about the previous owner's IRS and legal problems and money owed to Midas, among others. He said he couldn't refund my oil-change and maintenance plan - but offered me 3 free oil changes (plus the one I was in for).Since then I had a transmission problem on my other car - I took it in and the manager showed me the dirty fluid and said she didn't feel comfortable flushing the transmission. She recommended a great shop across town - who were able to diagnose the problem that was burning the fluid. Now - they could have easily just flushed it - and then charged me a month later for a transmission. But they didn't.Last month my wife's van's check engine light came on. We brought it to them and they found a few deferred maintenance items (which we knew about) and diagnosed a timing belt issue - good thing... cause the belt was about to go. They fixed it (and the 5-6 deferred maintenance items) for under $1300 (other quotes were for up to $2500). The engine idled rough afterward - and they fixed that for free.My car needed a 120k mile service last month. I had them do the work without hesitation - and the car hasn't run better.Some folks on here have been posting what bad service they offer. I have yet to have them do anything badly - and when they do make a mistake... they fix it right away and with no charge. The owner even called me on a Saturday afternoon, a week after the service work was done, just to ask what I thought of the 120k mile service and invited

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by matrixhead at Citysearch

Do not go here...

My wife bought a pre-payed plan for oil changes and tune-ups from these guys and I don't think they actually ever die any work. We were driving to Portland several weeks ago and the engine suddenly seized up and froze. I couldn't even pull the dipstick out. We had to replace the entire engine for several thousand dollars. There was no oil leak and the coolant was all there. Bottom line ...if these guys were doing the regular maintenance this could not happen.

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Guest G.

Always

Always wonderful-service with a smile-thank you?

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Guest G.

Five starts not enough

five stars are not enough! Great Service, price and people... Clean too! Thank you-I ll be back?

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Guest G.

Best service

the best service in town

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Guest G.

I have been here many times

I've been here several times with several cars. The staff is always friendly especially Michelle! and honest about the status of my car. I come here f...

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Guest G.

Great

Great-red was very helpful & Informative

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Guest G.

Great

Great-Red was very helpful and Informative

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Guest G.

Excellent Customer service

Excellent customer service! Front Desk staff is very courteous and helpful in addressing my needs. Always very satisfied with the work done and its al...

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Happy C.

Thank you!

I drove up to Midas on a whim about my headlights not working and they looked at it right in the lot and tightened the connection and it didn't cost m...

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Happy C.

Wow what a change

WOW! What a change! When i drove up, I thought the place was closed. I was so used to tires our in front and a confined waiting room. The paint & ever...

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by ilikehightech at Citysearch

absolute morons

worst decision you are trying to take care of your car, not damaging it. failed to detect any defects and denied any responsibility. not sure why they're still in business.

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Guest G.

friendly

Having had work done on both my work truck & personal car, I have always found the staff courteous & friendly. They explain what needs to be done prio...

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Guest G.

Fair price

I brought my car in for some electrical work earlier this week, and got a prompt fix and a fair price

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