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Midas Auto Service Experts

(775) 827-2727 reno.citysearch.com...

3250 S Virginia StReno, NV 89502 map it »

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Business overview

Payments Accepted

  • Debit Card

Reviews

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Worst custommer service, 11/11/2008

I bought a car, which had Lifetime Lube+ service program from Midas, which pledges to service a vehicle every 3,000 miles or every 3 months and up to 4 times per year for a small service fee per... visit.\r\rOf course, next thing I did, I went to Midas and paid the transfer fee to get the program transferred on my name, so I could continue to receive their courtesy check and oil change services. \r\rSince then, I went to Midas another four times and received the service as promised. Everything was fine until my recent visit, when I was told that this is the last time I am getting the service. Also, they told that my transfer was not valid and now I have to pay additional fee to meet their current program price, if I want to continue to receive their Lifetime Lube+ services, which I already paid for!!!\r\rAn option of program fee refund was completely out of the question by shop manager.\r\rI felt that, their practice is against consumer rights, and I refused to pay Midas anything extra for services I own already. I had to file a claim to Beter Busines Bureau to get my money back.\r\rBesides, every visit they tried to up sell overpriced unnecessary services (I consulted another auto shop), which I kept declining, but paid just for oil change (oil filter and recycle fee). I guess this might be a true reason behind everything.\r\rI will never have any business with this untrustworthy company, which cannot commit to their obligations and provide lifetime services for a LIFETIME. I would recommend everybody to STAY AWAY from them! Midas acts unfair using their lifetime service program to SELECT their clientele and are abusing customer rights.

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Over selling and under serviceing, 6/20/2008

Prices are high, the overselling is offensive. Took my Ford in and was charged over $400 to replace spark plugs which did not fix the problem, too it to Jones West and they fixed i for $89. Midas... said, So sorry, that's too bad but nothing they can do about it. Never go there!

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Displaying 1-2 of 2

Reviews

by Remigijus at Citysearch

Worst custommer service

I bought a car, which had Lifetime Lube+ service program from Midas, which pledges to service a vehicle every 3,000 miles or every 3 months and up to 4 times per year for a small service fee per visit.\r\rOf course, next thing I did, I went to Midas and paid the transfer fee to get the program transferred on my name, so I could continue to receive their courtesy check and oil change services. \r\rSince then, I went to Midas another four times and received the service as promised. Everything was fine until my recent visit, when I was told that this is the last time I am getting the service. Also, they told that my transfer was not valid and now I have to pay additional fee to meet their current program price, if I want to continue to receive their Lifetime Lube+ services, which I already paid for!!!\r\rAn option of program fee refund was completely out of the question by shop manager.\r\rI felt that, their practice is against consumer rights, and I refused to pay Midas anything extra for services I own already. I had to file a claim to Beter Busines Bureau to get my money back.\r\rBesides, every visit they tried to up sell overpriced unnecessary services (I consulted another auto shop), which I kept declining, but paid just for oil change (oil filter and recycle fee). I guess this might be a true reason behind everything.\r\rI will never have any business with this untrustworthy company, which cannot commit to their obligations and provide lifetime services for a LIFETIME. I would recommend everybody to STAY AWAY from them! Midas acts unfair using their lifetime service program to SELECT their clientele and are abusing customer rights.

  • Overall
  • Quality
  • Service
  • Value

by DrHAWC at Citysearch

Over selling and under serviceing

Prices are high, the overselling is offensive. Took my Ford in and was charged over $400 to replace spark plugs which did not fix the problem, too it to Jones West and they fixed i for $89. Midas said, So sorry, that's too bad but nothing they can do about it. Never go there!

  • Overall
  • Quality
  • Service
  • Value