Midtown Alterations

I took in a leather jacket that have had for years, but the lining was falling apart. Other stores, including Neiman Marcus where I bought the thing, told me it couldn't be done. The staff here had no issues and the coat looks brand new! Very reasonable price too. I'm VERY happy and will use them again!

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They always do a nice job from hemming a 3 layered dress for my wedding reception to performing perfect NY hems on my jeans!

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I have had great experiences with taking my jeans for NY hems. Even better than the high end department stores that charge way too much money. I also had several dress pants taken in from going down a size.They did a great job with those as well. For the money, it's the best quality work I have gotten. I have not noticed the customer service being that horrible, but would not take anything requiring a complex alteration. Bottom line is you get what you pay for, and if you want an experience that includes excellent customer service and complex alterations then you will end up paying for it.

As mentioned, they do a good job on basic hems, but for bigger jobs they are terrible. I had to return a jacket to them THREE times because they did not do what I asked and paid them $80 to do. Simple things too, like tighten and replace buttons, and fix the pockets. They rush you out of the store, not allowing you to look at the work they've done. Then when you get home to really inspect the item, it becomes apparent why they rushed you out. Rather than explain they aren't equipped for a certain type of job, they claim they can do it, take your money up front and then skimp out on doing the actual work. This leaves you feeling frustrated and ripped off. I would not go here again. It's too annoying to deal with people who aren't meeting their end of the deal.

I buy expensive jeans and always have to get them shortened. They do a great job and will do a NY Hem, so it doesn't even look like your pants were hemmed b/c the original bottom of the leg is still there!