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Mike and Pancho's Auto

(760) 639-0882

635 Mercantile StVista, CA 92083 map it »

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Business overview

Reviews

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The get a mechanic in San Diego, 5/01/2012

I don't know about that guy (Get Jacked Around) I've been using Mike and Pancho for 5 years now. Best prices and great service. If you can't understand him then get a translator. Could also be your... attitude. I have one new car and two used . As soon as my new car warranty expires I WILL be taking in there. Pancho has always been truthfull to me. Highly recommended!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Get Jacked Around, 3/19/2012

If you like being told your car will be ready by the end of the day...every day for an entire week, these are the guys for you. We all know that auto repair takes time, but I guess Mike and Poncho... like to have their customers believe they are getting their car back when its really not going to be ready for another week. I have taken my car to them twice and it has been the same story. This time I was originally told the completion would be wednesday. Its Monday and they still have yet to finish. When I arrived to pick up my car on Saturday after being told it was ready, of course they had mistaken my car for another...real professional don't you think? Being as amicable as possible I asked Pancho himself if he could stop telling me it will be done when he knows it won't. He didn't like this whatsoever. The situation immediately became very hostile as he rambled aggressively - to the point I could not understand him and then stormed off. Somewhere in his response I heard him say it would be done that afternoon (saturday) and definitely no later than sunday. Now its monday and I called to hear that it would need another 2 hours because the battery needs to charge????? I'm not quite buying it. Did I mention I live in San Diego....45 minutes away. I am a full time student who works two jobs and I have struggle to find rides to Vista 3 times, not to mention to everywhere else...all because Pancho will not be honest with the status of my car. Is it ready? is it going to run, or am I going to have to take it back in in a month? If you go to Mike and Panchos its in your best interest not to ask these questions unless you want an angry man in your face. And if my car needs to go back into the shop, it WILL NOT be coming here.

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Displaying 1-3 of 3

Reviews

by 6653 at Citysearch

The get a mechanic in San Diego

I don't know about that guy (Get Jacked Around) I've been using Mike and Pancho for 5 years now. Best prices and great service. If you can't understand him then get a translator. Could also be your attitude. I have one new car and two used . As soon as my new car warranty expires I WILL be taking in there. Pancho has always been truthfull to me. Highly recommended!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Overall
  • Quality
  • Service
  • Value

by klassere at Citysearch

Get Jacked Around

If you like being told your car will be ready by the end of the day...every day for an entire week, these are the guys for you. We all know that auto repair takes time, but I guess Mike and Poncho like to have their customers believe they are getting their car back when its really not going to be ready for another week. I have taken my car to them twice and it has been the same story. This time I was originally told the completion would be wednesday. Its Monday and they still have yet to finish. When I arrived to pick up my car on Saturday after being told it was ready, of course they had mistaken my car for another...real professional don't you think? Being as amicable as possible I asked Pancho himself if he could stop telling me it will be done when he knows it won't. He didn't like this whatsoever. The situation immediately became very hostile as he rambled aggressively - to the point I could not understand him and then stormed off. Somewhere in his response I heard him say it would be done that afternoon (saturday) and definitely no later than sunday. Now its monday and I called to hear that it would need another 2 hours because the battery needs to charge????? I'm not quite buying it. Did I mention I live in San Diego....45 minutes away. I am a full time student who works two jobs and I have struggle to find rides to Vista 3 times, not to mention to everywhere else...all because Pancho will not be honest with the status of my car. Is it ready? is it going to run, or am I going to have to take it back in in a month? If you go to Mike and Panchos its in your best interest not to ask these questions unless you want an angry man in your face. And if my car needs to go back into the shop, it WILL NOT be coming here.

  • Overall
  • Quality
  • Service
  • Value

by aulirish at Citysearch

Best Mechanic in Town!

I LOVE these guys! I drive all the way from the Del Mar area to have them work on my car. They know what they're doing, they're not going to rob you, and they're always quick. I've never had to leave my cars for very long--usually it's done within 3 hours. They're FANTASTIC!!!

  • Overall
  • Quality
  • Service
  • Value