WOW! My husband and I went there this morning with our daughter so that she could be assessed and referred to one of the outpatient Excel centers they have. We were in the waiting room for 2 hrs. before we were seen by this lady, Helen. She talked to us for less than 15 minutes, all while she was yawning and seemed completely not interested with anything we had to say about our child and the crisis she was in. She asked some of the typical questions, and once she was done she went out to write her review which took another 25-30 minutes. once she came back she handed us a bunch of papers to sign for the referral and said not much else to us, basically sent us out the door. This might have been the worst medical examination I have sat through, especially for a child with mental health issues. She expressed no concern, seemed to care the least bit about our child. AWFUL! I wouldn't take a dog there, much less a human being.
Posted: 11/02/2013 • Link to this review
Loss of daughter urine samples 3 times, gave kids wrong meds as we witnessed girl puking and mother asking what she had been given and it was the wrong medicine, fights break out a lot, supervisors leave unattended, no compassion or help, just makes kids feel as though they are being punished for something they cant help mentally...
Posted: 2/01/2012 • Last edited: 4/03/2012 • Link to this review
This place was a complete waste of money! They charged our insurance for things that they never even did. To top it off, they didn't even help the child that was admitted. Just got their 10 days worth of money and discharged him like a bag of trash!
Posted: 6/13/2008 • Last edited: 4/03/2012 • Link to this review
We took my son here desperate for help and were left in the dark for 11 days. They did very little to communicate what they were doing with him and did not give us any records of his treatment. We never saw the doctor face to face and only spoke by phone. They are very strict with visiting hours and my son seemed heavily sedated. I regret ever sending him here.
Posted: 6/12/2008 • Last edited: 4/03/2012 • Link to this review