Mirage Pools

4 star rating 85 Reviews

(770) 744-4505(770) 744-4505 View Website »

4355 Browns Bridge Road, BCumming, GA 30041

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Mirage Pools - Cumming, GA - Best Of Kudzu for 5 years - Kudzu.com Mirage Pools - Cumming, GA - Best Of Kudzu for 5 years - Kudzu.com

Reviews

  • Mirage Pools - Cumming, GA -  GFC5551

    Reviews: 1

    Big mistake!
    GFC5551 (1 review)
    1/16/2017

    My wife and I contracted with Mirage Pools in April 2016 for a $100K+ pool. The contract states a 45-business day construction time (baring inclement weather). It is now 9 months later and they are not finished. We made payments on time yet still we have a lien on our house from a subcontractor they refused to pay. BTW the subcontractor did a great job in laying the paver. We were continentally told workers would be out tomorrow but it rarely happened . . . nothing but lies. We heard every excuse in the book except "the dog ate my keys". It has been over 2 months since anyone from Mirage has done any work. I have no confidence that they will ever finish. Other contractors have quoted $25K to finish the job. This is what I will be suing Mirage for. Don't make the same mistake we did...find someone else to build your pool.

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    Project Details

    Area Douglasville, GA

    Cost $30,000 and over

    Date July 2016

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  • Mirage Pools - Cumming, GA -  cjrogers4

    Reviews: 1

    Worst experience!! Wish I could rate with neg star
    cjrogers4 (1 review)
    1/12/2017

    Mirage Pools lies, cheats, makes numerous mistakes and won't pay their vendors. From beginning to end they continued to show they have no right running a pool business. It started with us having to hire our own tree removal service because their in house guy repeatedly didn't show. We had fencing in our contract as well but after repeated no shows we ended up removing it from contract and handling on our own. We were told lie after lie from Igor; we finally realized it was compulsive and he needs psychiatric help so we stopped engaging him. Chris the foremen tried his best to take care of issues that Igor would screw up but even he couldn't keep up with the amount of b.s. Igor would spread. The pool took 2 months longer than Igor "promised" us and it certainly didn't have anything to do with weather (we went 2 months without any rain this summer). Even after the above the worst was yet to come. We were slapped with 2 Liens on our property from unpaid vendors even though we had paid Mirage on time and in full. We discovered from the gunite company that Mirage was so far behind on payments that he had to place a total of 8 liens on Mirage customers. Our outrage is to the point we've involved a local news outlet. Bare in mind with everything above we still had numerous other issues; cracked driveway, turfed yard, missing color selections, and charging us for expensive pool lights then installing a cheaper substitute. *Stay as far away from Mirage Pools as you can.*

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    Project Details

    To build new pool at home we just bought.

    Area Cumming, GA

    Cost $30,000 and over

    Date July 2016

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  • Mirage Pools - Cumming, GA -  Logic48

    Reviews: 1

    Horrible experience!!
    Logic48 (1 review)
    11/16/2016

    Mirage put in my pool a year ago. Rust spots keep popping up on the sides and bottom of the pool because of bits of metal in the pebble product are rusting. Mirage uses C.L. Industries for their pebble. I was told by Mirage I wasn't the only one this had happened to. Neither C.L. Industries or Mirage seems apologetic surprisingly & these rust stains looks to be an ongoing problem I will have to deal with in the future. At the end of the 2 week pebble curing process brown lines appeared on the bottom of the pool that looks to be dirt that cured in. (I had my water tested and it's not a problem with metals in my county water.) Mirage told me they would chemically burn the pool to remove the stains. It's been over a year & I'm still waiting. I also have 4 unsightly cracks in the concrete decking of the pool that appeared after 2 weeks of the concrete being poured. Mirage came out & tried to "patch" them using a charcoal/black mixture that looks awful against the light gray concrete. The patches also didn't work. Cracks resurfaced. Now, I have cracks & a bad patch job. Mirage has promised for a year to cover the unsightly mess with a Kool Deck application. Year later I am still waiting. Oct. 31st this year, Mirage's General Manager came out to look at the pool & promised to take care of these problems within 2 weeks. Didn't happen & they won't respond now. Looking in to a class action at this point since I'm not the only one whose had problems with them.

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    Project Details

    Cost $15,000 - $19,999

    Date November 2016

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  • Mirage Pools - Cumming, GA -  wlcolbert

    Reviews: 1

    BEWARE!!!! Not A Good Company To Do Business With.
    wlcolbert (1 review)
    10/30/2016

    The WORST experience we have ever had with any company! We gave a 50% deposit on June 10, 2016. As of today, not even 50% done. We have had to call ever couple of weeks asking when someone will be here to work on the pool remodel. They keep lying to us telling us someone will be out to finish the job, but never happens. The most we get is a couple guys working a day or two and then do not see anyone for weeks. The quality of work that has been done is not good. There is no one that oversees the project or inspects the quality. They were so eager to get our deposit, but are certainly in no hurry to complete the job. POOR customer service and communication. We have repetitively been lied to by Igor, Mandy and Chris. Would just like the job to be completed! We would NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY!

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    Project Details

    Mirage was hired to do a total pool / hot tub remodel. New tile, coping, pebble tech, build a water feature wall, add stone to existing fireplace and columns and apply cool decking to surface around pool. Change filter and add salt system. To this point, 21 weeks into project, the old tile and coping have been removed. Wall partially built. Tile installed on pool and hot tub. Coping installed partially on pool and hot tub.

    Area Marietta, GA

    Cost $10,000 - $14,999

    Date August 2016

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  • Mirage Pools - Cumming, GA -  Carneymartin

    Reviews: 1

    Very Very Bad Pre Sale Support
    Carneymartin (1 review)
    7/16/2016

    I put in a request on their web site for a return phone call for a new pool. Mirage did call back very quickly, but I had another call and said I would call back in five minutes. I called back and was placed on hold for 20 minutes. I hung up. I called back an hour later, complained about the 20 minute hold and then was placed on hold again. After seven minutes, I called back from another line and told them that if this is pre sales support, there is no way I was going to spend $100k on a pool project. The person that answered the phone offered no apologies or seemed to care. I am taking my business elsewhere. I am happy they are so busy they do not want my business.

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    Project Details

    Area Roswell, GA

    Cost $15,000 - $19,999

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    Mirage Pools replied on 8/10/2016

    We are sincerely sorry that you had a bad experience when trying to speak with us about your pool. Our staff works very hard to provide excellent customer service, and this is not typical when working with our company. This has been addressed internally to ensure it does not happen in the future. If you still need information regarding a pool or if there is anything else we can help with, please do not hesitate to give us a call. We really appreciate your valuable feedback so we can address any areas that need improvement and provide the best customer experience possible!

  • Mirage Pools - Cumming, GA -  MPriest

    Reviews: 1

    Still Waiting
    MPriest (1 review)
    5/26/2016

    We started building a pool with Mirage 6 weeks ago and while they've made great progress they are no where close to the schedule they quoted. Per them it should be done by now and we're sitting here it a concrete pool waiting for tile/stone work. They've promised to be here then don't show up, then promised again and again making excuses about weather and issues at the concrete plant. Work looks good, but getting very tired of excuses at this point.

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    Project Details

    Great pool options, happy with quality of work, just unreliable with timelines and seems to be a complete lack of project management.

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  • Mirage Pools - Cumming, GA -  Atlantapool

    Reviews: 1

    Absolute worst
    Atlantapool (1 review)
    5/23/2016

    Unbelievably poor customer service. Follow up non-existent. Promised work they did not know how to do. High worker turnover. Failed to complete work, stopped answering phone, extremely over priced.

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    Project Details

    Remodel pool, repair leak

    Area Atlanta, GA

    Cost $10,000 - $14,999

    Date February 2015

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  • Mirage Pools - Cumming, GA -  RSamlowe

    Reviews: 1

    Delighted
    RSamlowe (1 review)
    4/29/2016

    When my wife mentioned she would like a pool, all I could think of was what a headache! I am very meticulous with my lawn and the thought of tractors, mud, debris and workers was just not something I wanted any part of. I would have never guessed that it would end up being the best decision I would make for our family. After research and careful consideration, we selected Mirage Pools to handle the project. Yes, I did have to tolerate the mud, workers and process that took place in building our pool, but it was not anything like I envisioned. Mirage Pools employees were courteous and considerate of our property and they did a great job in keeping us informed of each phase along the way. Now, rather then sitting and looking at a well manicured lawn, our family is enjoying quality time together in our own private oasis! Thank you Mirage Pools for a job well done! Roger

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  • Mirage Pools - Cumming, GA -  ProductConsumer

    Reviews: 2

    Mirage Pool Review
    ProductConsumer (2 reviews)
    3/12/2016

    We had our first swimming pool built by Mirage Pools in 2014. And let me tell you, building a swimming pool is not a headache free endeavor. From a bulldozer tearing up your yard, to pallets of concrete and building material sitting around until needed, it's not easy. So the challenge is not how easy the project becomes, but rather how does the swimming pool contractor prepare for the problems and handle the unexpected. Mirage Pools could not have done better. They knew what they were doing and most of the credit goes to Chris Powell, who oversaw the project. He patiently answered our calls with "newby" questions and made adjustments to the project when necessary. Along the way we've had a problem or two. When we call, Chris takes our phone call and has it fixed with no argument or attempt to place blame elsewhere. To me this is what matters when dealing with a company or contractor - how does the company stand behind their work? Chris Powell is a great asset and representative for Mirage. I would like Mirage to please thank him for me. I would not hesitate to use him and Mirage again.

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  • Mirage Pools - Cumming, GA -  tomjones1962

    Reviews: 1

    spring break
    tomjones1962 (1 review)
    2/11/2016

    My kids can't wait to dive in their pool when Spring Break gets here. Mirage cam through, they said that it would be completed by Spring Break and here it is 4 days to Valentines day and there is water in the pool. I won my bet with the neighbors they said it would'nt be done until the middle of summer, I am glad we went with Mirage Pools.

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  • Mirage Pools - Cumming, GA -  watson92

    Reviews: 1

    Best Experience
    watson92 (1 review)
    2/04/2016

    I just had to let someone know how our new pool construction went. I had the best experience with Mirage. Everyone said it that having a pool installed would be the worst, but it wasn't. I would say Mirage made if a painless experience. Thanks Mirage

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  • Mirage Pools - Cumming, GA -  kenzie665

    Reviews: 1

    Fantastic Vacation
    kenzie665 (1 review)
    1/12/2016

    I want to thank Mirage Pools for giving us the perfect vacation in our own backyard. We could not have had the project go any easier. Thanks Mirage

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  • Mirage Pools - Cumming, GA -  williamsfalconfamily

    Reviews: 1

    Beyond expectations
    williamsfalconfamily (1 review)
    10/23/2015

    Mirage did a wonderful job building my dream pool, from start to finish! Dave and Chris were great at designing and supervising throughout the whole process. We had some issues in the beginning regarding the initial layout of where we wanted the pool, but it turned out to be a permit issue and they were able to rectify the problem with the county. They kept us informed every step of the way and the results are beautiful! I would highly recommend this pool company!

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  • Mirage Pools - Cumming, GA -  jlawrencepool

    Reviews: 1

    Great Pool Company
    jlawrencepool (1 review)
    10/19/2015

    Mirage Pools built a great pool for us! From start to finish it went very smoothly, the salesperson listened to what we wanted, not like the other guys, designed us a beautiful pool, and the price was within our budget and no surprise cost!! The supervisor was on the job often and made sure everything was perfect! They even gave us three free months of pool service!!! Thanks!

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  • Mirage Pools - Cumming, GA -  Ellenlane

    Reviews: 1

    Content and Satisfied
    Ellenlane (1 review)
    8/19/2015

    My compliments to the Mirage Pools staff. They called me every day to let me know the current day schedule. Some times it was good news and some times it was not, but just knowing what to expect allowed me to respect their work ethic. Design a little different then when we first started, but I was able to recieve compromises for the changes. Would recommend this pool company to anyone who runs their own business. They are all about customer satisfaction.

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Business details

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Brookhaven
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Chamblee
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • North Atlanta
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • Vinings
  • West End
  • Woodstock
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Supplies

  • Filters
  • Pool Cleaners

Pool Types

  • Commercial
  • Custom Designed
  • Hot Tubs
  • In-Ground Pools
  • Residential Pools
  • Saunas & Spas

Services

  • Chemical Treatments
  • Commercial
  • Custom Design
  • Electrical Service
  • Inspection & Testing
  • Installation & Hook-up
  • Maintenance & Cleaning
  • Plastering
  • Remodeling
  • Renovations
  • Repair - General
  • Upgrades
  • Water Treatment

Kudzu's "Best Of" Winner

2012, 2013, 2014, 2015, 2016

Hours of Operation

  • MON
  • 8:30pm
  • 5:30pm
  • TUE
  • 8:30pm
  • 5:30pm
  • WED
  • 8:30pm
  • 5:30pm
  • THU
  • 8:30pm
  • 5:30pm
  • FRI
  • 8:30pm
  • 5:30pm
  • SAT
  • 10:00pm
  • 6:00pm
  • SUN

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Mastercard
  • Paypal
  • Personal Checks
  • Visa

Year Established

1986

Languages Spoken

  • English
  • Spanish

Photos

Album: More photos of our Work
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