It saddens me to write this review. We trusted Dorcea and her company to get back on the right track and be reliable and show up when scheduled. For the second time, she stood us up. Late last year she didn't show up and we never heard from her for many weeks. Then after profuse apologies, she resurfaced and asked to be taken back. We did and after one cleaning, she disappeared again. Irresponsible. Rude. Totally unprofessional. There are many more options for service providers without risking this company and this individual. Don't risk it. Find someone else!
Posted: 2/19/2013 • Link to this review
I received a voucher for a 3-hour cleaning from Modo as a Christmas gift. In March I set up an appointment for today and took vacation so that I could be at home. Similar to hte experience of many others who have posted, Modo was a no-show. I tried calling and left a VM with no return call. I will be trying to the money paid for the voucher back from AmazonLocal ... I don't have another vacation day to waste waiting for service that doesn't show.
Posted: 7/02/2012 • Link to this review
Like so many others, I bought a deal online and had tremendous difficulty getting scheduled. Appointment date arrived but they didn't. No phone call, no follow-up of any kind. I've left voicemail messages and used their "contact us" form online. I even went to their office--during their open hours--but no one was there. I was able to get a business card for the "CEO" that provides a personal email address so that's my next plan.
Posted: 5/04/2012 • Link to this review
I too bought a deal through a company for the 8 room cleaning. First I could never get anyone to call me back to setup the appointment and when I finally got one set up, NO ONE SHOWED for the appointment. I called several times and got no answer and sent emails and no response. Finally the "owner" called back and stated the person who was supposed to come is not answering their phone and they don't know what happened. She offered to come out and clean on a SUNDAY (if I don't mind her wearing a mask because she has a virus}. No way was she coming to my house with a virus after I advised her I have a newborn in the house. She also said she would bring a friend of hers, but the friend is not bonded. They have not responded to anymore calls or emails to reschedule my "appointment"... THIS COMPANY IS A SHAM!!!!! DO NOT DO BUSINESS WITH THEM. I AM CONTACTING THE BBB myself
Posted: 5/03/2012 • Link to this review
i was supposed to have an apartment cleaning today. they never showed. they never called to tell me why. DO NOT USE THIS COMPANY! i know that they got my appointment because after i signed up through their website i got an email from them asking if i had bought a package.
Posted: 3/29/2012 • Link to this review
I bought a online deal for modo to do an 8 room cleaning. The price was fantastic... clearly too good to be true. I had to harp on them to set up the first appointment to clean the house. On the agreed upon day, no one showed up. I called three times, and sent an email. Finally a week later they apologized for missing the appointment and (through email) we agreed on another day for them to come. On the second given day (you guessed it) they didn't show up again. I've sent several emails and called many times. No response.
Posted: 3/09/2012 • Link to this review
Bought a coupon on AmazonLocal in December. For the last three months I have filled out the online form multiple times and called at least a dozen times. Not once did I get and email or call in response. Nothing! Never in my life have I dealt with a company who refuses to accept business, it's like they don't really exist. Called AmazonLocal back today and got a refund. If you enjoy your time and effort wasted Modo is the answer to your prayers.
Posted: 2/23/2012 • Link to this review
I purchased this through a coupon deal online, due to this I had to book months in advance. Well, today was the day, and not only has no one shown up (between the hours of 8-11), I have not yet heard anything! I am quite disappointed, as I took today off to accommodate their schedule. Lesson learned.
Posted: 2/02/2012 • Link to this review
I rarely even write reviews, but I just have to say that I really enjoyed Modo. I got it from one of the coupon sites and wasn't really expecting much. But was I surprised. I got an immediate call back to set up my appointment. Leta was very pleasant on the phone and even more pleasant in person. And the cleaning....OMG, I am sensitive to a lot of products and these did not bother me at all. And not only was the job thorough, she even cleaned a few things that were not included in my discounted rate, at a discounted rate. I will definitely use MODO again. Thanks!
Posted: 11/03/2011 • Link to this review
I was referred to Modo by a friend of mine and I just love the service. I have a pretty busy work schedule and they were able to come out on a Sunday to accommodate me. They did a wonderful job and I will absolutely use them again.
Posted: 8/31/2011 • Link to this review
I had to call twice to even get someone to call me back then when I made an appointment they never showed up. When I called to find out why no one would call me back. I called 5 or 6 times then posted something on their blog about it and then they called me back and promised to make it right. They offered to come out and clean my house and send me my money back. They came but did a horrible job and broke the toilet seat. They never sent me my money back and when I called to discuss these issues, big surprise, no call back. I'm shocked that people do business this way.
Posted: 8/29/2011 • Link to this review
I received a 2 hour cleaning yesterday and the quality of the service was way more then what I expected for what I paid. I picked up a deal coupon and was only expecting the bare minimum but that is not at all what I received. They were great the bring their own products and were very friendly. I will absolutely be using their service again.
Posted: 7/20/2011 • Link to this review