I used Monroe Heating & AC for the first time after buying a service contract from Kudzu. The deal was for two tune-ups. Omar fit me in the next morning, he did a great job when he came to do a tune... up last week. Omar was professional, and efficient. I will recommend him to all my friends and family. BTW I live in a high rise condo in Buckhead (Atlanta), not a typical job; he did great work.VIEW MORE »VIEW LESS »
I started using Monroe Heating & AC after buying a service contract through Kudzu.com for two tune-ups and priority service. Omar did a great job when he came to do preventive service on our system... a few months ago. With the recent heat, we noticed our AC wasn't working like it should so I called him back. It took a little bit of time for him to come out, because everyone's been having AC problems with the heat and humidity, but he was very apologetic for it taking a bit of time to get back to me. He found some problems with the condensation line and repaired it, running a new line, adding a port so we could run bleach through our condensation pump periodically to kill algae, and double-checked our refrigerant levels and boosted them. Omar was very professional, and efficient, and his service costs are very reasonable. I will be calling on him for any future HVAC work we need.VIEW MORE »VIEW LESS »
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I called the technician to perform general maintenance on my system. He thorougly checked all necessary components on the inside unit and cleaned the outside unit. He also informed me of on the machines opperations and the cleaning supplies he used. I am very satisfied with his service and plan to use it again.
Very good, professional and fast. I had 3 other ac companies come to try to fix my unit. Omar was able to figure out what was wrong and fix it fast. I am very satisfied with the professional service I received!
Omar performed a routine maintenance check on two units he installed for me a few years ago. His service remains the best I've seen in a very long time. He's always courteous, on time, and very knowledgable. Satisfied customer again.
Our AC Unit’s fan motor failed and we called Omar based on references. He came out the first time and replaced the broken motor with an aftermarket part. Within a week, the motor was broken once again and the unit was overheated. We called and he came, looked at it and informed us that he’d order a factory part and replace the broken aftermarket part. When he finally came out, it was replaced with another aftermarket motor, not the factory. Upon replacing it, the unit’s top was not properly screwed on and the grounding wire was hanging outside the unit. We called and he informed us that the wire was no problem. We told him the children that play in the yard. He responded, telling us to “keep the children out of the yard.” The AC unit began vibrating and making loud noises. We called him to come check it. He informed us that he had checked and there was nothing wrong. We also asked about the screws that were missing and the wire. He said that the screws were missing to begin with, and if we wanted it fixed, we would have to replace the unit. Then, he told us to “stop calling with nonsense and foolishness”. He also told us that “…he does not have the time and money to waste on gas to come check our unit and to stop wasting his time.” HE'S RUDE AND UNPROFESSIONAL, AND DOES NOT KNOW HOW TO TREAT HIS CUSTOMERS!!!!!!!!!
As a favor to a good paying customer, I responded to the call at his father in laws home to find an aging unit that had never been serviced or maintained, I showed the customer that there were alot of missing screws from his unit, he had perviously hired some handyman to work on it and he couldnt figure it out, I repaired his unit and got it cooling but he wanted me to inherit all the problems from previous handymen. His unit had an OEM motor on it that would have cost him more than what his unit was even worth, so I told him I could provide another motor from Johnstones Supply to save him money cause he was already crying broke, this customer attempted to play the "Customer is always right game" trying to get something for nothing, I just wasn't playing his game.
It was near 100 degrees outside, and my upstairs ac unit was blowing lukewarm air. Called several companies and decided on Monroe. Omar was prompt and professional. I had him service both units and could immediately tell a difference in performance. The price was very reasonable and the service great. You can tell he takes pride in his work. I will have him back out to service the furnaces soon.
I came home one evening and my A/C unit was blowing out hot air. The first call I made was to Monroe Heating and Air Conditioning, Inc. Omar Monroe came over first thing in the morning. He assessed the problem only to find out that the whole unit had to be replaced. Omar was very honest and thorough with his assessment. He educated me on the pros and cons of fixing the old unit with new parts versus investing in a new unit. Omar never once tried to pressure me to spend more money than what was necessary; he wanted to make sure that I was fully aware of my options. When his crew brought the old unit out from the attic, Omar showed me how old and rusted the unit was. He took the time to show me how the new unit functions and how to change the filter. He also changed over my circuit switch to be compatible with the unit. The price of the new unit was very reasonable in comparison to what some of the larger companies were advertising. Not only did I get a quality unit, I also received professional workmanship. Omar guarantees his work and his products with a warranty. I greatly appreciate the fact that he gave me a follow-up call and visit to ensure that the unit was working properly. Thank you Monroe Heating and Air Conditioning, Inc. I would definitely use them again and highly recommend them.
I just had my outdoor AC units serviced by Mr. Monroe. The overall experience was great. He gave an estimate on his first visit and didn't go over that estimate. He was thorough with servicing the heating unit in the attic, and with cleaning and servicing the two condenser units outside. He also gave me a lot of "educational" information on how to extend the life of my AC units. Very professional service overall. I will call on them again.
Not too many times do you run across a small business owner like Omar Monroe who has this much integrity. If you live in Snellville, Ga., and need A/C service, then make sure to give him your business. Tell him Promised Land sent you!
Our air conditioner stopped working last night. Found Monroe Heating & Air Cond., Inc. on-line. Read the wonderful reviews from his customers and saw he's licensed and insured - which is very important! Called Mr. Monroe at 7:30 this morning and he promised to be there same day!! He was prompt, courteous, explained about necessary repairs, and did the job quickly and well. He did not try to sell us a maintenance plan. We had to bring the subject up and ask him if he offered such. We will definitely be using Monroe Heating & Air Cond. Inc. for all our future needs. And the cost of repairs was much less than we had expected! Thank You Mr. Monroe!
Called Monroe Heating and Air today after doing research on other companies. I was extremely impressed witb Monroe's honesty, reasonable rates, quick response, and service. I will difinitely use Monroe Heating and Air going forward as well as recommend to others.
Don't bother to go anywhere else for your HVAC service. This company is EXCELLENT. Omar Monroe, the owner, is a very professional, expert technician who will diagnose and fix your problem, period. Additionally, and equally important, he's a truly HONEST businessman. His word is his bond. We will never use anyone else; he really helped us out, and this was the first time we ever called him. I can guarantee, though, it won't be the last.
Does great work and willing to go the extra mile to make sure things are just right--willing to work around schedule. trustworthy and efficient with time.
I called Monroe Heating and Air because my AC was not working. I was very pleased that Omar was able to come at 8:00 at night. He was very thorough and explained everything he did. He also made recommendations that would keep my AC unit running efficiently in the future. He was professional and courteous as well as very detailed in his inspection and solution to my AC problems. I have already set up future maintenance appointments with Omar and I am very pleased with his work.
I recently had to have work done on my a/c system due to storm damage. Called Monroe Heating & Air Inc. for an estimate. They came right over, educated me in the workings of my system and why I needed to upgrade from Omar who loves what he does and wants you to be satisfied with his service. Omar showed me a system that met my home and financial requirements. He & his helper showed up on time & installed my new more efficient system in one day. He included at no additional cost items that other companies would nickel and dime you on for free. They were neat,very professional and informative. My questions were answered to my satisfaction and I never was made to feel that I was a bother. I got the feeling they were installing the system in their own home by the way they care about the small details. Their professionalism & commitment to the trade is genuine. When you find a company with all these attributes you stick with them. I've found "The HVAC Company" for all my future needs. I would highly recommend Monroe Heating and Air Inc. to all my family, friends and anyone who wants to get service over & above the others. A throwback to the days when a company actually worked for your business!!!!!
I am very happy with the service Monroe Heating and air conditioning, Inc provided me. My ac unit was stolen from outside my home and I needed it replaced fast. I called Monroe and Omar came right out to evaluate my needs and give an estimate. I didn't just except his quote I shopped around, but after considering the warranty and quality of the unit Monroe was the best. He was very professional and efficient. I was fearful of my unit being stolen so Omar coordinated a cage being installed over the unit the moment it was put in place. That really set my mind at ease. I had a second unit connected to the lower level of my home that I'd tried switching to a digital thermostat however it never responded. Upon troubleshooting he found that I'd fried my transformer. He had one on the van and was able to install it on the spot for a minimal fee.