Displaying 31-45 of 81
I called Monroe Heat & Air to service my two 25 year-old systems and Omar came that day. He pointed out that today's equipment is much more efficient, but didn't press me to upgrade. I appreciated that. He fixed my problem, verified that everything was working and gave me a couple of tips for things I can do to maintain the units. Obviously the days are numbered for my A/C's, and when I do replace them, I'll call him back.
Posted: 6/18/2013 • Link to this review
Thanks for calling me back to replace those units, it turned out good, lucky for you all, because I probably couldn't have found parts for those old furnaces, thanks again for your business and review.
This guy is all about money just hungry for money does not do a good job spend your money somewhere else extremely very rude person with very poor customer service he think only for him self do not know how to treat customers if you call him back that you have any issue with his work then you will see how rude is going to be with you, maybe has a licence but it's not all, he doesn't do a professional work you even can see another unhappy customer review which posted on 09/23/2010 and for sure there much more out there, just do not use this person
Posted: 11/12/2011 • Last edited: 7/21/2013 • Link to this review
This was a disgruntle customer that posted before under another name as Josephine, I purchased equipment for him at my cost, he continued to try to cut my labor cost by getting unlicensed technicians from craigslist to come in a do parts of the job, after they took his money and ran he called back begging for me to finish the job, I finished the job finally and had to file a mechanical lien on his property to get the rest of my money, I should have ran the other way as soon as he started crying about his finances. I installed a 16 seer heat pump unit, he got his rebate from Georgia Power and a rebate from the state.
I was very please with Mr. Omar work. He was very professional and he arrive promptly. He knows what he is doing and he calls back to check to see if everything is still working after he is done. He double checked to see if he diagnosed the problem right and he saved us money. I recommend him if you need work done on your heating system. Thanks Mr. Omar.
Posted: 10/24/2011 • Link to this review
I called Monroe heating and air and they arrived in 30 minutes to repair my system. Not only were the repairs completed fast but i was also given much knowledge about my system. I was very satisfied with the service at Monroe heating and air.
Posted: 6/04/2011 • Link to this review
Not recommend poor customer service unprofessional bad language disrespectful do not waste your time or money look for reliable company who is professional and must sign contract anymore words just waste of time!
Posted: 5/03/2011 • Last edited: 10/17/2011 • Link to this review
I learned that this guy would get professionals to work on his home project, then start a fight with you once the job was at a certain point, then once you leave to avoid confrontation, he would say he wasn't going to pay because you didnt complete the job; I put a mechanical lien on his property.
Omar gave me a very good quote on what I had requested, which was the "dream" product for me, after some negotiation. Unfortunately I decided that I couldn't do that since I'm not sure how long I will stay in my home. I ended up with another installer just because I had spoken with that person several months ago. But in hind sight Omar may have been a better choice. The installer I used is coming back to fix some things. Omar was knowledgeable and willing to make sure everything was right. Use him and I believe that he will provide great service to you. Tip: During this time of year installers are more open to negotiation and I recommend getting 3-4 estimates before deciding; and when you select the installer you like the best ask to match the lowest quote.
Posted: 2/21/2011 • Link to this review
Being a single women it is hard to find someone that will not take advantage. I had to replace my air & heat unit Mr Omar, was on time, explained everything, & within hours I had air. Thank you Monroe I am a VERY satisfied customer.
Posted: 2/19/2011 • Link to this review
I called Omar when my heat wasn't working at the beginni g of the cold weather season, it ended up being something quick and easy to fix. When my heat went out during the ice storm i immediately called Omar again. Unfortunately,this time I had to replace my whole system. He answered all my questions, came out to replace my furnace and ac units as soon as he could and provided excellent service. I would highly recommend him for taking care of your heating and air needs!
Posted: 1/17/2011 • Link to this review
This is the truth!!! I had not 1, not 2,but 3 heating Companys out here & they all did a temporary fix & wanted $500. to fix it permanetly. Monroe came out & fixed it first time out and was 1/2 the price! He didnt stop looking for the problem till he found it 2.5 hours 1 trip, and its done! Everyone else said they fixed it but it would need another trip & additional money. They didnt fix it and they wouldnt return my calls. I would vouch for Monroe Heating without a doubt!! When I was telling himn to forget it cause it was getting late....he kept on searching for the problem till he found it. NOW WE HAVE HEAT....GLORIOUS HEAT!!1
Posted: 1/17/2011 • Link to this review
Monroe heating and air-conditioning came and gave me the gift of hot water again. My hot water heater went out and when I called Monroe heating they treated my case fast and cost friendly. With all of the big companies and never seeing a face it was a added bonus to meet the owner and for him to do the work. Thank you from the Thurman family. Snellville Ga.
Posted: 12/09/2010 • Link to this review
It was a pleasure dealing with Omar Monroe, the owner-proprietor of Monroe Heating. He gave us a great deal on a new Energy Star AC/furnace system with new programable thermostat that qualifies for the federal tax credit. Omar is an army veteran with years of experience in the HVAC business. He is friendly, courteous and goes out of his way to make the customer happy. Omar obviously knows what he is doing and was meticulous in making sure the new high efficiency systems were installed correctly. He is liscenced, certified and insured. And he provides a personal one-year guarantee (including labor) for any problems on top of the equipment warantees. As a courtesy, he has promised to come out in spring to check the new AC system before the cooling season starts. I highly recommend Monroe Heating and AC to anyone considering a new furnace or AC system, or anyone who needs repairs to an exisiting system.
Posted: 11/11/2010 • Last edited: 11/14/2010 • Link to this review
I was without heat for the past two weeks. I had called two other companies to look at my thermostat and they wanted to charge me a large amount to come out and look at it. Omar from Monroe Heating & Air Conditioning came out and pin pointed the problem and charged me a reasonable rate. He gave us helpful suggestions on how to save money on our gas bill this winter. We will definitely give him a call if another problem arises. My family is grateful for Omar's service.
Posted: 11/08/2010 • Link to this review
We have used Omar at Monroe HVAC a couple of times and he is great! He works late to make sure that you are taken care of. He is hard working and honest. We will ALWAYS use Monroe HVAC. Thanka Omar!!
Posted: 11/07/2010 • Link to this review