If youíre considering of replacing your broken or aging home A/C and gas furnace system, I recommend that you should also consider getting an estimate from Monroe Heating & Air Conditioning, Inc. for... work done. I recently had two 2-ton Rheem 14 SEER A/C and gas furnace systems retro-fitted to my existing units of 21 years. The work done was very professional, safely, and approved by Gwinnett County inspector at completion. I am very pleased with their work ethic, detail-oriented nature, and provided a service without compromise. The results speak highly of them. Thank you Omar, Roy, and Juno for a job well done! -- BrianVIEW MORE »VIEW LESS »
My HVAC company for life. I must say that this business is ran on integrity & fairness, which is a rarity in this industry. I am a single woman, who knows nothing about HVAC & electrical services. In... the past, I have been unnecessarily up charged on HVAC services. Omar (owner of Monroe Heating & Air) is a true service professional, who is open, honest & extremely knowledgable in this field. If you are looking for an honest HVAC company, look no further.VIEW MORE »VIEW LESS »
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I hired Monroe Heating & Air Conditioning to install a new furnace and outside condenser unit at my home. Upon my initial consultation, I immediately noticed that Omar is clean and well-mannered. He is also dependable. He shows up when he is supposed to show up and does what he says he is going to do. Omar and his helper performed a lot of extras during the installation process that others probably would not have. His work is very crisp, and neat. It has a quality to it that can only be achieved by someone with a wealth of HVAC knowledge and experience. Omar worked with me on the pricing and payment plan. He is readily available to answer questions and responds quickly to problems and issues. Heck, they even cleaned-up behind themselves. He even gave me a company T-shirt. No regrets hereÖ Nope, not one.
Posted: 3/23/2010 • Link to this review
Monroe is my "go-to" company. Always shows up as promised and goes the extra mile to make sure that everything is done correctly...even if it means doing extra work or spending extra time. He has a great work ethic and will never take advantage of a customer (I have had bad experiences with other HVAC guys). On top of it all, he spends the time to explain/educate on what the problem is and how to prevent it in the future. I use Monroe at all of my businesses and at my home.
Posted: 1/05/2010 • Link to this review
The Top 3 Reasons why I highly recommend using Monroe. 1. He showed up when he said he would show up. 2. He does great work at an exceptional value 3. He backs up his work and is more than willing to talk to you if you have questions after the fact. Omar is one of the few guys out there today who takes pride in his work and is good for his word. I highly recommend anyone with a heating or air conditioning issue to call him.
Posted: 1/05/2010 • Link to this review
The best customer service I have ever experienced. Returns calls promptly, shows up on time & when expected. Says what he means & means what he says. Great follow up, too. Threw in some Ďextrasí, such as a free case of filters & Honeywell programmable thermostat. Finished installing air conditioning unit & furnace in one day. When researching, Consumer reports recommended using a NATE certified technician. Omar voluntarily showed proof - of not only his NATE certification - but also his contractor license, insurance coverage & a list of references. I randomly selected 2 references & they both seemed very pleased with the service that they received. Per website: furnacecompare.com, the professionals were posting that a good installer is more critical than the brand of unit selected. I would recommend Monroe Heating & Air to family & friends.
Posted: 11/20/2009 • Link to this review
Omar is my HVAC guy from now on. Others need not apply. Bought a condensor 2 months before....ouch, but had no choice. Had a leak from unit because I did'nt take his recommendation 2 months earlier. Showed up at 9pm after ending his day, and did'nt charge a upcharge or anything. Omar is focused on customer service. Give him a call! Shawn
Posted: 7/24/2009 • Link to this review
Omar and his crew did a great job of replacing our entire HVAC system. He came by on Monday to give us a very reasonable quote and everything was done by Tuesday afternoon! They hauled off all the old stuff and left our place looking better than ever. I would definitely recommend him to all my neighbors.
Posted: 6/13/2009 • Link to this review
I recently purchased two furnace and air conditioning units for my new home. Iíve had them for about two weeks now and Iím in love. The units are quiet, and put out enough cold air to keep my highly inefficient rehab home cool while my contractors and I work. Since the purchase of my new units I have received calls to ensure that Iím satisfied with my purchase and had numerous questions answered by the technician about the specifications and upkeep of my units. The units were my first major purchase for my new home and I was extremely nervous about how stressful it would be to deal with learning how to operate, care for, and maintain such an expensive piece of equipment, but Monroe Heating & Air put those fears to rest. So far itís the most worry free purchase Iíve made for the home and I brag on them to close friends and family. I highly recommend Monroe Heating & Air because of the great service, product, and price.
Posted: 6/03/2009 • Last edited: 6/15/2009 • Link to this review
It was great to know that someone would come out at the spur of the moment to fix the problem. He explained it every step of the way. He is a awesome tech and will do a great job on your heating/ac unit.
Posted: 5/10/2009 • Last edited: 5/15/2009 • Link to this review
Monroe Heating and Air came through on a scorching hot Sunday afternoon and diagnosed and fixed my problem. My A/C unit was working but it still needed an additional repair but he couldn't pick up the part because it was Sunday and the supply companies were closed. I didn't want to pay him for a partial job because I had been burned in the past. But he was very professional and we re-convened the next day. He worked around my schedule and returned after I left work. My A/C works great and I would highly recommend Monroe Heating and Air!
Posted: 5/03/2009 • Link to this review