We purchased tile for a small do-it-yourself project, only to change our minds and expand the job. We bought more, and then found out from our contractor that a larger tile would look much better. About a month had passed and the tile had since been discontinued. The return policy & restocking fee are clearly indicated on the receipt, so my husband and I thought we were stuck with what we had. The showroom manager really came through for us, allowing us to exchange for the larger version of our tile without penalty or additional charge. We really appreciated his willingness to work with us when the mistake was clearly ours! Our house is going to be beautiful, and I am grateful for that. Thanks, Dan!
Posted: 11/06/2009 • Link to this review