Montrose Veterinary Clinic

The vets are okay but the horrible customer service provided by the front desk staff makes going there and even scheduling an appointment not worth it. It takes forever to schedule an appointment. They constantly put you on hold then come back only to have you repeat everything to another person. Scheduling an appointment should not be difficult. When I expressed my concerns to the office manager, her response was that they were a busy clinic, had eight phone lines, and people in the office. "The girls do the best they can". There are many vets in this area. Go somewhere else!

So, I'm going to start out by saying that Montrose Vet Clinic is by no means cheap. Their prices are probably on par with what most non-ghetto and semi-professional clinics would charge; but they're much more than that! All the veterinarians there are extremely friendly and helpful, the nurses are attentive and caring, and they really do a great job. My dog broke her foot while we were out of town. I took her to Montrose Vet Clinic after getting a splint put on her leg at the out of town vet. They didn't try to swindle me to change out the splint, but they helped me get my head around the healing process and gave me the apppropiate medication. After a follow up visit they changed out the splint because of an infection and sent me on my way (it was pretty pricey, about $300). The next day my dog tore up the entire cast; instead of trying to charge me the same amount for the process to be repeated, they only charged me $35 to replace the entire cast. I was pretty impressed.

I will say, I was a huge fan of this vet about 2 years ago when my cat got really sick all of a sudden and they made it their mission to find out what was wrong. However, since then this place has gone down hill FAST! The service and nursing staff disgust me! They were incredible rude to me and more importantly to my two cats on three occassions! The third time was the final straw. Many people, including myself, see their pets as their children and I was appalled with the way the staff was treating my cat. My cat is a laid-back kitty, but when at the vet and all the smells of other cats/dogs flips out, and I admit is difficult to handle. However, they knew this and said we would be able to see the doctor immediately before this was a problem - I waited 20 mins in the waiting room. Then when in the treatment/checkup room my cat was scared and hissing. The nurse looked at me and said (and I quote), "what do you want me to do with this thing". I looked at her and said "this is your job, put on gloves and continue the checkup". What is worst is that she handle my cat like it wasn't even a living being and was so cruel and mean towards it. Just because the cat was scared does not give a professional nurse the right to beahve this way, many pets do not like the vet. That was it - I explained this to the doctor and will NEVER go back to this place again. It is really unfortunate how downhill this place went in two years...

I am a first time pet owner and still learning the swing of things. I havea 3 month old Maltese and she went to Montrose for her first visit. I met with the vet and she made me feel very comfortable and not stupid since this was my first pet. She was very thorough in her explanation of everything. Two weeks later..My baby woke up with her left eye closed shut, well with me being a 1st timer I freaked out! I called Montrose and they fit me right in, as soon as we arrived we were seen. Again, the vet took the time to fully check her out and made me feel so much better about the situation. It turned out to be a scratched eye ball and pink eye! I feel like I can call them any time for any questions no matter how big or small and that means the WORLD to me. Definitely see them!...

Have used this vet for the past 7 years-through 9 cats and 2 dogs (two of whom I adopted from the clinic), they've seen it all and never have I received anything but the best treatment. Their parking lot IS bad and while not overtly expensive, they're definitely not the cheapest in town either, but for the best veterinarians and staff in Houston, this is a bargain for animal lovers. Even if it's a minor emergency, you can drop your cat/dog off on the way in and they'll see it during the day (and call you around 1), and if you're adopting a stray, the first examination is free. First rate all the way.