Mooreteam Mortgage Professionals

(404) 373-3411 www.mooreteam.biz »

144 S Columbia DrDecatur, GA 30030   map »

Business overview

Loan Programs

  • 1st Time Buyer Programs
  • Adjustable Rate
  • Cash-out Refinancing
  • Conventional
  • Debt Consolidation
  • Fannie Mae
  • FHA
  • Fixed
  • Freddie Mac
  • Home Equity
  • Home Improvement
  • Home Purchase
  • HUD
  • Investment Property Purchase
  • Jumbo
  • Multi-Unit Properties
  • Refinancing
  • VA

Certifications

  • Certified Residential Mortgage Specialist

Kudzu's "Best Of" Winner

2013

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

* By Appointment Only

Year Established

2000

Languages Spoken

  • English

Reviews

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Outstanding service, 10/03/2014

The Moore Team provided efficient professional handling of my new mortgage loan. Kept me updated and were very knowledgeable of options.


Best in Town, 9/18/2014

The Moore Team recently provided financing for an investment property I bought. They were incredible. Being a real estate agent I have seen good lenders and not so good. These guys (and girls) were... neither. They were GREAT. Went way above and beyond to get my deal closed.

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Reviews

emoryresearcher

Reviews: 2

Outstanding service

The Moore Team provided efficient professional handling of my new mortgage loan. Kept me updated and were very knowledgeable of options.

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JayJanowski

Reviews: 1

Best in Town

The Moore Team recently provided financing for an investment property I bought. They were incredible. Being a real estate agent I have seen good lenders and not so good. These guys (and girls) were neither. They were GREAT. Went way above and beyond to get my deal closed.

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bcox0000

Reviews: 2

Best Team Ever

Contacted the Mooreteam and from the start they were there 100% of the way. All staff are friendly and very responsive, for me this is a must. They exceeded my expectations and did a wonderful job in getting our loan. From start to finish was about 30 days! They ROCK! Brad & Heather

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aeskudzu

Reviews: 2

Best in Service!

We recently worked with the mooreteam to finance a new home and we could not have been happier. They give great instruction on what is needed. They explain items in detail so you understand what the numbers mean. They update you through the whole process so your never left wondering where things stand. They are very nice, polite and professional and they treat you like a customer. Try getting any of that from one of the big banks out there!

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jlthames2

Reviews: 2

The Moore Team is Awesome

We used Mark Moore and his team during the purchase of our home in the Atlanta Northlake area. We were extremely satisfied with Mark and his Moore Team. I haven't seen such a "well oiled machine" in a long time. You can count on what they tell you, and they make the mortgage loan process as easy as you will every find. Nowadays, it is very hard to find a flawless service with competent people providing the service. That is not the case with the Mark Moore and his team. They are A+++, and we will be recommending them whenever possible. ~The Thames Family

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Junoinga

Reviews: 1

Terrific Service - Promised and Delivered

We just used Mark Moore and Shelter Mortgage for our mortgage on our new home in Ormewood Park. We wanted to deal with a professional because we planned on keeping our first home as a rental and needing consultation on products to finance our new home with. I canít say enough about the level of professionalism of each of his team members. Mark and his entire team were extremely helpful with the purchase of new home. They gave us several different loan options and consulted with us so that we could make the best decision for ourselves. We had some inaccuracies on our credit that were simple to repair, but would have held our ability to close if we didnít address them. While we took the initiative to contact the credit reporting agencies, Carrie was an extremely valuable resource. We got our "cleared to close" almost a full week prior to closing. They explained every step of the process and they even prepared us for the "quiet time" when our loan went into underwriting. We were given timely updates and our calls were answered either immediately or returned within the hour. That is service! Right from the beginning, Mark and his entire team let us know what type of service we should expect from them and he delivered. Buying a home and moving is stressful enough. When you have a professional team such as the Moore team working for you, it makes everything just a little easier. I highly recommend.

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Gradstudent32

Reviews: 1

Wonderful Team!

My husband and I just purchased a home with a loan from Mark Moore and his team. I cannot say enough good things about working with this group of people. They always retuned calls or e-mails within the day, and I never had to worry about checking in to make sure things were moving along because they nearly always beat me to the punch, letting me know exactly what they needed or what I could do to facilitate closing. That said, the number of times I had to go back and provide additional paperwork were relatively few. This group of people is comprised of motivated, detail-oriented, problem solvers, and they wrote the loan and close the deal on time. I have an odd employment situation, and they never once gave the impression that they were at all phased or put out. I would recommend them to anyone and use them again myself.

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JulieW123

Reviews: 1

They are AWESOME!!!

My name is Julie and my husband and I are both business owners in the Atlanta area. I wanted to personally write this testimonial because I was so tremendously impressed with the incredible level of outstanding customer service I received from the Moore team of Shelter Lending Services. Even though my husband and I both have high salaries and credit scores, because we are self-employed it was very difficult to get approved for a mortgage through the traditional route going through the big corporate banks. The Mooreteam of Shelter Lending Services was the one company able to work their magic and get us approved painlessly and smoothly. I have been so blown away with the incredible customer service we received every step of the way. Not just from one person, but literally from every single employee that works here--- Vann, Carrie, Sharona, Jeremy, Tammy, and Mark---we always felt as if we were getting the red carpet VIP treatment. This was so much better than dealing with some 1-800 number company based thousands of miles away that are regularly advertised on the internet who couldnít help us anyway. The Moore Team was absolutely amazing. If you have a tricky or complex situationóthese are the guys to call. They are smart and ethical professionals who are not going to just look at you like a number---but provide you with personalized service tailored to your unique situation every step of the way.

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portaldragon

Reviews: 2

Helped us purchase from a difficult seller

We worked with Mark and Vann during the year that we searched for a home to buy. As we submitted offers on multiple properties, they happily generated one pre-approval letter after another. When we finally found a property to buy Vann started the loan process. When we decided to apply for a renovation loan with another mortgage broker, they backed off. When we came crawling back to them a week later because the reno loan fell through he continued our original loan without missing a beat. And in spite of a difficult seller, we closed within a week of our original closing date. Mark personally attended our closing to explain the paperwork and help keep seller shenanigans to a minimum. I can't say enough good things about Mark and Vann at Shelter Mortgage. They provide an awesome service by local people.

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jennagosa

Reviews: 1

The Team Who Cares

The Moore Team is outstanding. We were first time home buyers and were practically new to everything regarding the mortgage process. The Team made sure to call us and walk through every new document to make sure we understood everything that was going on. My employment situation was a little "interesting" but Carrie and the rest of the team worked extremely hard to get us approved. I am so glad I chose the Moore Team. They made the whole process easy and exciting and I am forever grateful for the time, energy, and care they put into helping us. I can't say enough good things about this amazing team of professionals!

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Lianad

Reviews: 1

Amazing Experience

We recently used the Moore team for help financing our new home purchase. I must say that this was the best experience I've had with with a broker. The entire team was extremely responsive, walked us through every detail and answered all of our questions without hesitation. I would recommend them to anyone in the Atlanta area.

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KB_ATC

Reviews: 13

You're in good hands!

My husband and I recently worked with The Moore Team when purchasing our new home and I cannot say enough good things about them! From start to finish, they were helpful, courteous, knowledgeable and friendly. The entire staff was responsive to my many, many questions and I never doubted they were keeping everything on track. They do a great job of preparing you for the process, so there are no surprises. Our experience was a 10 out of 10 - I would definitely recommend them for your mortgage needs!

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Maherville

Reviews: 3

They Get it Done

I worked with Mark and his team on refis on 4 rental properties. They made the first one happen in 30 days from contact after I had worked with a large bank for 4 months (that could not get it done). They are fast and efficient and go the extra mile to make things happen. Hats off to Mark and the team.

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gtmethod

Reviews: 1

Closing of loan with quick turnaround

We met Mark Moore and his team after our initial lender decided at the last minute they couldn't service our loan. After a thorough discussion of the situation, Mark said he was confident, given the situation, that they could see this loan through in under 3 weeks. The entire team was very professional and prompt with their communications. We initially worked with Mark Vann, who was very helpful in explaining what paperwork they needed. We were able to send all necessary documentation by secure e-mail, which was very convenient. In addition, we worked with Carrie Chamness to finalize everything and push it through underwriting. She was great as well, and was able to see everything through the underwriting process with no issues. I would recommend Mark and the Moore Team to anyone in the Atlanta area that is looking for a new loan. Because they are a smaller group, each member of their team is familiar with your loan, which is really nice. They are very responsive and pick up the phone at any hour. I'm really glad we were able to work together.

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Caddis

Reviews: 1

Cannot say enough.....

....good things about Mark and his team....Vann & Carrie. Without them we never would have been able to make this refi happen! Please do not hesitate to contact them to help.

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