Alvaro and his team provided first rate and immediate customer service. Amanda Bailey especially made me feel as if I was her only customer and treated my refinance loan as if it were her own. She went above and beyond her responsibilities by suggesting I apply for tax exemptions I wasn't aware of which resulted in me saving $6,000 a year in property taxes. All this while also closing my loan from start to finish in two weeks!
Area Valdosta, GA
Posted: 2/03/2017 • Link to this review
I was so pleased with TJC ...I never dreamed they or anyone could help me buy a home with a large debt from my previous marriage!!! Now I'm in the home of my dreams....they can even help with slow or bad credit. And I thought all those companies were bogus....not!!! However Renee Curry and her team were just unbelievable, amazing and so hard working...they really care!!! Let them help you too!!! CALL RENEE CURRY 770-490-8388, she will impress you too!!!
Area Marietta, GA
Cost $15,000 - $19,999
Date August 2016
Posted: 11/07/2016 • Last edited: 11/08/2016 • Link to this review
I closed a refinance loan with TJC Mortgage and Al Moreira's team on June 13, 2016. From my first conversation with Al until the closing everything was handled in a very professional manner. Completing the paperwork was easy and Belinda and Amanda were always available to answer any questions I had. I highly recommend Al's team to handle any type mortgage loan
Area Birmingham, AL
Posted: 6/19/2016 • Link to this review
I just wanted to take a moment to Thank the Moreira team for helping my wife and I out with the refinance of our home. Glenn, Amanda, and Belinda were wonderful to work with. We have refinanced before with other companies but never had such excellent customer service from start to finish. They returned our calls in a most timely fashion. As a Veteran I liked the fact they are a Veteran owned company. Many companies promise many things and very few deliver. I'm sorry I can only give them 5 stars I'd give them 10 if I could!
Posted: 4/07/2016 • Link to this review
We had a great experience using them for our VA refinance. The entire staff has a great sense of urgency and was always available. Good document planning upfront. Would highly recommend!
Posted: 10/26/2015 • Link to this review
The best for VETS without question. Knowledgable, helpful and always picked up the phone would do it again. The best ever. The personnel helped ion every way possible it was never a stressful issue with them.
Posted: 7/24/2015 • Link to this review
After having to sell my house in 2010 thru the short sale program, I never imagine being able to purchase another house. Until I called Alvaro Moreira under his guidance, advice and the help of all his staff my wife and I were able to realize our dream of buying a new house under the FHA program. The process was easy and without any stress or headache. I recommend for anyone that is thinking in buying a house without hesitation to call Alvaro Moreira you will be glad that you did.
Posted: 4/06/2015 • Link to this review
Belinda, what a relief to have the refinance behind us and a great way to start the new year. Thanks for all your help through this process and have a wonderful Christmas and new year. May my God and Savior bless you all! - Sandy
Posted: 12/23/2013 • Link to this review
I found them online and called in expecting to hear a recording. To my surprise I spoke to Matt right away and he was able to get me pre-approved the same day so I could make my offer on my HUD home.. Matt was able to help me close on my contract within the time period we discussed. He was also very responsive to my questions and I felt he had my best interest at heart. I would recommend working with him if you are looking to buy a house. Thanks again for going the extra mile.
Posted: 8/17/2013 • Link to this review
Hi this is Jeannie Schierer with Compass Brokers. I would highly suggest that you check out Al and Alex with Hometown Lenders. I always recommend that my buyers check them out even if they are already approved. They are dedicated to making sure that every deal closes and that they get the best rate for the buyer. I always know that my deals with Hometown will close because they stay on top of the process and do a great job keeping everyone informed.
Posted: 3/15/2013 • Link to this review
This is my 2nd home purchase and I'm very pleased with my experience with hometown lenders. Especially Belinda and Alvaro at the office in midtown Atlanta. Kudos on helping me get this done so quickly even though we ran into a couple issues with the property. Your availability and overall knowledge of the process really made the difference when it counted. Excellent team!
Posted: 3/02/2013 • Link to this review
Me and my husband started out with the branch in Cookeville,Tn. After doing all the paperwork and getting the appraisal done, we set a date for closing. We both tookoff work that day and the woman called that morning to say we would have to reschedule. Thats ok i thought...things happen. Well we scheduled a closing 2 more times after that, but she always had to reschedule. Then she wouldnt return my phone calls for 3 weeks. So i called the main office, and the gentleman was very polite and put me in touch with another person in a different office. After one conversation and one e-mail from him telling me what paperwork to get together, he too would not return my phone calls. After a couple of months, i recieved another phone call from a different loan officer saying my file came across his desk and he would be happy to help me. Went over all my paperwork he already had, promised to overnight me the forms to re-submit my loan since the last one had expired, and told me if i didnt recieve the packet in a few days, to give him a call. Guess what? Thats been 2 weeks ago and i never recieved anything in the mail and he too wont return my phone calls!!! Would NEVER ever recommend this company with any one.
Posted: 2/26/2013 • Link to this review
After reading your detailed feedback all I can say is your customer experience is completely unacceptable and not consistent with the values of HomeTown Lenders. Lack of communication regardless of the situation is not the way we do business.I personally apologize on behalf of our organization for what you and your husband went through. It's unfortunate when a client has a bad experience with a branch in a completely different state that affects our company's reputation as a whole. I wish I would have been alerted sooner of your specific situation here at the Midtown Atlanta branch so my team could have made the difference for you and your family. As a branch manager, I have built my business from the ground up making customer service the corner stone of our business. My staff works incredibly hard to make this a top priority for ALL our borrowers regardless of their personal circumstances. Again, my apologies and thank you for your constructive feedback which will help us improve our business moving forward .If I can help you in any way please communicate with me directly so I can personally make the situation right. Thank you for your consideration.
Alvaro R. Moreira
Branch Manager - Midtown Atlanta
I want to personally thank Marcus England from your company for providing my husband and myself with the upmost lending experience we have ever had. He stayed with us every step of the way and never let us down. He explained everything during the process so we could understand what was happening with our loan. He worked tirelessly to see that our loan was completed.
Posted: 10/26/2012 • Link to this review
I just closed my FHA purchase with them and have to to say I'm lucky to have found Barbara Pruden. Barb processed my loan and helped me throughout the entire transaction. Her knowledge and attention to detail made the difference when it counted. Hometown lenders is fortunate to have Barbara working for their firm. Thanks again for all you did for my family...keep doing what you do!
Posted: 8/14/2012 • Link to this review
I ultimately chose to work with hometown lenders due to their competitive rates. The loan agent was very easy to get in touch with and always answered my questions quickly. I would give them a try if you are looking to purchase a home.
Posted: 3/22/2012 • Link to this review