This is TravelingMama's TrustRating, which is based on both the number of reviews TravelingMama has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful TravelingMama has been to the Kudzu community.
Posted on
1/30/2012
|
Great Communication, Reliable and Affordable!
I had called several "grout people" to re-grout four bathrooms in our home. We purchased a foreclosure and it needed much work after being unloved for several years. A few people showed up and gave me a rush quote (way overpriced) one said he didn't need to come out and gave me a really low ball price on the phone (you know thats going to change)..and two didn't even show up, one of which I never heard from - the other called after the appointment (three hours) and said they had some issues and could they rescheduleum, no!
Tom called me back right away, he was very kind and professional. He came out, took some time to see what needed to be done and gave me a quote - told me why I needed what I did and how much it was going to be. We decided to go with him for several reasons - so glad we did. He came a few days later (on time) and did a great job. It's been two weeks and everything looks wonderful. We couldn't be more pleased with the job he did. I wish all customer service was so great. Thanks so much for the great job.
|

|
| Quality |
|
| Service |
|
| Value |
|
|
|
|
|
|
Was this review helpful?
|
|
Mr. Grout replied on
02-01-2012
Thanks Mama! Great house..especially the top floor. Call me when its time to do the kitchen backsplash.
|
|