Mr. Plumber

We called Mr. Plumber to unclog a drain. The plumber did just that, even though it was an extra $100 to go from the roof. While there, he offered to unclog the washing machine drain for an extra $93 (or free if it couldn't be done). Instead, he ended up getting his cable stuck and giving us a $500 estimate to replace the pipes to get it out. Second plumber they sent could do nothing as well. Other plumbing companies said the mistake was obvious and the cable should never have been used for the type of job. We took the pipe apart ourselves, but the bow the original guy put in the cable end won't allow the last part to come out of our 2" pipe (see pictures). Never got a response when I called to speak with a supervisor. We are very disappointed in this company and their lack of cooperation to help right THEIR error! Spent an entire day of backbreaking work to try to fix it ourselves and STILL the problem is not resolved. We are worse off now than we were before the technician came out.

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I've used Mr. Plumber (now Coolray) a couple of times. The first was an emergency situation, and not knowing any better I used them to repair a leak. Over $600 for two hours work, and I had to supply the parts (shower valve). The second time we hired them for a duct-cleaning contract, which is not worth the money they charge. Third time I called them just to get an estimate on a small project, and they wanted to charge me $49 just to come to give an estimate, even though I'm an existing customer! I was able to convince them to waive the charge, but their estimate for the project was over $825. The other 3 estimates were $225 or less, and the project actually cost me $175. These guys are salesmen dressed as plumbers, they spend more time trying to upsell than fixing things. I will never use them again.

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My daughter had the water heater thermostat still under warranty go out. Set price labor for about an hour was $383, but she didn't know any better. With 2 little ones at home she was anxious to get it fixed. I was out of town and someone told her they just heard a radio ad for Mr. plumber so that's who she called. I was out of town but when I got back I called my plumber for an estimate. $139. Total including visit.

I see the company responses to complaints about the outrageous prices and how the people agreed to them, not having any idea what a good price was, so what's the problem?Arrogance and greed in my book. We are talking outrageous, not moderate price issues, and the customers not knowing any better doesn't make it right.

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Mr McGuire was very professional, knowledgeable and friendly. He is a credit to Mr. Plumber

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I have used them twice (for a new pressure regulator and a new water heater) and they were very skilled and helpful. I usually call them first, but for small jobs like replacing a leaking fitting, their large competitors did the work for half the cost and similar quality. Even though the prices were on the high side, they weren't completely outrageous like another plumber I had gotten quotes from.

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