Mr. Transmission Sandy Springs is a transmission diagnostics and repair business. Every year, since we began our operation in March 1998, we have received the Mr. Transmission Award of Excellence and in 2011 we were selected to receive the Franchisee of the Year Award. These awards are not based on level of business or sales achievement but core values and commitment demonstrated to our customers. We are rated as an A+ company with the Atlanta Better Business Bureau and always do our very.. best to insure that all of our customers are happy. We strive to create customer experiences that result in satisfaction and loyalty.
MR. TRANSMISSION KEEPS YOU ON THE ROAD
For over 50 years, Mr. Transmission has been known as "The Professionals" when it comes to transmission repair and drive train components; you can be assured that Mr. Transmission is the best. Transmissions are the most complicated system in your car and our technicians have the experience, knowledge and expertise to diagnose and repair this system. Everyone depends on their vehicle, and you can depend on us. Mr. Transmission will make sure your vehicle is ROAD READY
THINK YOU HAVE A TRANSMISSION PROBLEM?
If you think there is something wrong with your transmission, bring it to Mr. Transmission for a FREE Performance Check. With our step-by-step diagnostic service, we'll find what troubles your transmission and have you back on the road in no time. Simply put... when the job is done, it's done right at Mr. Transmission!
2013, 2014, 2015
A+ Rating/BBB Accredited ASE Certified, Franchisee of the Year 2011,received Moran Family of Brands Award of Excellence every year since 2001.
Problem #1 -- Lowell Kept my vehicle for OVER ONE MONTH (on a 3 day job). Every few days I got a "we're almost there" pep talk. Problem #2 -- Lowell delivered a leaking transmission that... intermittently fails to shift in low gears. He has worked on the vehicle 3X now, and the transmission still leaks / fails to shift, and squeals. Problem #3 -- The final time I took my vehicle to Lowell (under warranty) he smarmily informed me I had voided my warranty by driving a vehicle with a leaking transmission. He advised me to "just sell the vehicle and get a new one." This problem is a safety concern -- there are moments when I pull out into traffic, and my vehicle does not shift (won't accelerate). This malfunction has almost caused me one accident. The Nissan dealership has identified that the transmission coolant lines installed are too large, and that clamps have been tightened to decrease leakage, but lines still leak. From my experience, Lowell's workmanship is extremely poor, and his integrity is even worse. Very insincere fake nice man, who puts on a sweet grandpa act, and then talks dirty once he has your money.VIEW MORE »VIEW LESS »
Can't say enough great things about Lowell and Cindy! They make sure your vehicle is fixed right and they are not satisfied until everything is working as it should. They treat you right and value... you as a customer. I will definitely be back, and have already recommended them to friends, who have been very satisfied as well.VIEW MORE »VIEW LESS »
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Problem #1 -- Lowell Kept my vehicle for OVER ONE MONTH (on a 3 day job). Every few days I got a "we're almost there" pep talk. Problem #2 -- Lowell delivered a leaking transmission that intermittently fails to shift in low gears. He has worked on the vehicle 3X now, and the transmission still leaks / fails to shift, and squeals. Problem #3 -- The final time I took my vehicle to Lowell (under warranty) he smarmily informed me I had voided my warranty by driving a vehicle with a leaking transmission. He advised me to "just sell the vehicle and get a new one." This problem is a safety concern -- there are moments when I pull out into traffic, and my vehicle does not shift (won't accelerate). This malfunction has almost caused me one accident. The Nissan dealership has identified that the transmission coolant lines installed are too large, and that clamps have been tightened to decrease leakage, but lines still leak. From my experience, Lowell's workmanship is extremely poor, and his integrity is even worse. Very insincere fake nice man, who puts on a sweet grandpa act, and then talks dirty once he has your money.
Can't say enough great things about Lowell and Cindy! They make sure your vehicle is fixed right and they are not satisfied until everything is working as it should. They treat you right and value you as a customer. I will definitely be back, and have already recommended them to friends, who have been very satisfied as well.
THESE FOLKS ARE GREAT! From the minute I walked in the door, I was greeted kindly and attentively to issues with my vehicle. Cindy and Lowell put my mind at ease and I never felt rushed or pressured. I thought my transmission was starting to go bad on me with an unfamiliar sound. I received a call and was told that my transmission was in good operating condition. NO CHARGE!!! They spent a good 2 hours on my vehicle and was surprised that they wouldn't even accept anything I would pay them for their time. I was given a referral for other work that I will need soon, and went over there to speak with them. I want to thank Lowell and Cindy again for their time, courtesy, and most of all them being honest with me.
They acted quickly to get my car towed to their location and got back to me same day with their recommendation for my best plan of action, even though it did not involve them making repairs but instead sending it to the dealership. Honesty goes a long way in this business. I will be back.
Very glad we could assist you in getting your car repaired and avoiding an unexpected expense on your part. Thank you for posting your review.
I was highly disappointed regarding my experience today at Mr. Transmission in Sandy Springs. I brought my vehicle in for a test drive to determine the source of erratic shifting after being told, over the phone, that a diagnostic was free. After leaving my vehicle for a few hours, I was told the inspection was complete and that my transmission was failing. Being a thrifty shopper, I wanted to receive a few quotes from various shops for a repair. Upon picking up my vehicle, I spoke with the shop foreman Lowell who confirmed what was said on the phone. When I asked him for a diagnostic write up, he told me with a sly grin that that would cost $89.95, as if he has played this “free at first but not really free” joke on many unsuspecting patrons before. I asked if he was serious and he responded “Yep, if I have to write it down it’ll cost you $90”. Not exactly the standard you want to set in terms of consistent message delivery, especially when one should realize that I was a potential $3000 invoice for a new transmission. Once he and the secretary Cindy realized I was not going to have them do the work immediately I was basically shown the door in an incredibly rude manner. Honestly I felt patronized and lied to. Overall, the demeanor of the two employees I dealt with was the most unprofessional I have ever experienced in an automotive repair situation. Take your business elsewhere.
Dear terlie33, we are sincerely sorry that you were disappointed with your experience at our company. We respect and appreciate our customers and strive to see that all our customers are 100% satisfied. We certainly do offer a free performance check or diagnostics and estimate of transmission repair costs; however, we are not in the business of offering an opinion or estimate of costs for repairs after the fact. We are sorry if there was any miscommunication about this, but we did perform the free diagnosis and determined there were issues with the transmission and the installation. We then called you and reviewed the diagnosis over the phone. Written diagnostics are the property of Mr. Transmission and if requested, then copies may be provided to the customer at the manager’s discretion. From our conversation, you stated the transmission was not good and wanted it diagnosed before the warranty expired so you could get a refund. Unfortunately it isn’t our policy to provide copies of our findings for the purpose of customers obtaining a refund for parts or work performed by another party prior to our diagnosis. Again, we are very sorry that your experience was not what you wanted but your expectation was never represented by our center. Thanks, Mr. Transmission
With an initial quote for a $ 3,300 transmission replacement, my wife and I were in the market for a second opinion. Our most positive experience began with a phone call to Mr Transmission, where a few inquisitive questions were asked and some encouraging suggestions were made before we spent any money or go anywhere. After we checked a few things ourselves, it was with confidence we brought our vehicle to the owner Lowell where he invested over 2 hours of looking into the vehicle and found no evidence of an actual transmission issue. He then brought my wife(and vehicle) to a neighboring shop for what turned out to be something minor leading to a $ 350 repair ( A $ 3000 difference from our first quote at a reputable shop) WOW! Their team even kindly provided transportation to the house for my wife, as the repair would not be complete until the following day. It is difficult finding Honest and trustworthy service and we found Mr Transmission to be an OUTSTANDING example of a forthright business with a helpful demeanor and integrity! Thank you!! We would highly recommend you go here to take care of your vehicle needs..you will be in good hands!
My car died in a parking lot. I called Mr. Transmission and they took care of me! Lowell connected me with a tow service who picked up my car and delivered it right to him. He offered to cover that cost, if upon evaluation he could repair and I elected to let him do the work. Within a few day he had the car ready to. He actually took the time to show me what went wrong and what he replaced. My daughter was with me when I picked up the car and she even said the she learned a thing or two about transmissions. This is a man who is obviously proud of his work - and you get the same feeling from his entire staff! Oh and by the way my car is running better than it was before!
Thank you for posting this review and sharing your experience in doing business with us.
I originally took my car in for a quote based on service done at a different Mr. Transmission almost 30 years ago. Repairs were done as quoted with no add-ons to my 2001 Honda Accord EX and in the time specified in the quote. Friendly service and was endorsed by my regular mechanic. Transmission was totally rebuilt and has been running great since repair work done.
Thank you for posting this review of your experience and confidence in our Mr. Transmission center. We strive to ensure all of our customers are 100% happy.
Ha transmission issue with our VW Cabrio, and noted the sign from Abernathy road of Mr. Transmission. Took it there and they were professional, checked the car out and then gave me an estimate range to fix. Came in under the highest estimate closer to the lowest and the car runs great. Had the shop next door do some other work on car, and all went well. Worth the money and now car is worth something, while before not even $100. So keeping the Cabrio for another 5 years. Thanks P.G.Jacobsen
Thank you for posting this review of your experience with our shop and glad we could assist you in getting more miles out of your car!
timely, quality service, delivery beyond expectations, competitive pricing, same day service. great diagnostic explanations and wonderful communication skills as well.
We brought in our Chevy Suburban for problems we were having with our four-wheel drive. We were bracing for an estimate in the thousands; when we got a call, Lowell said the problem was just a switch that he could replace for under $200. Thank goodness!
Lowell and company "rebuilt" my transmission after the dealer tried to rip me off with an exorbant price for a new one. Then a few months later the dealer said I had a transmission leak and again quoted a huge price. Lowell took my car in and looked at it. Spent a considerable amount of time and discovered another problem not related to the transmission which another mechanic fixed. THEN he took my car for a drive to be sure it was indeed not the transmission. ALl this and no charge. I would go to him again in a heartbeat, he has my total trust and appreciation. A real pro and a totally honest businessman!
Our transmission went out on our Lexus RX 300. They had us back on the road within the week! Thanks
A broken car can put a tremendous strain on your schedule, your job and most importantly, your family. We understand that here at Mr. Transmission. That's why it's important to us to repair your car the right way in a timely manner so you can get back to what's important to you!
My Isuzu Rodeo needed to have the transmission rebuilt. Lowell and his team did a great job in not fixing my transmission, but also in following up in requesting that I bring my car back, after some mileage has been put on it, to ensure that everything was still running as it should be and ensuring the quality of their work.
We always want to stand behind any work done to your vehicle at Mr. Transmission Sandy Springs. Our 10 day / 300 mile follow up check insures just that! Thank you for posting your review!
My honda pilot broke down on 400 due to a burned out converter! Thank goodness i had a warranty on my vehicle. Lowell. Took the time and explained to me my issue in detail and worked with my warrenty co to make sure everything went smoothly. These folks are great, my suv was back on the road and driving better the ever in no time....thanks Lowell:)
We appreciate you taking time to post a review to let others know about your experience in doing business with us and we are glad we were able to help you get your Honda back on the road.