Mr. Transmission Sandy Springs is a transmission diagnostics and repair business. Every year, since we began our operation in March 1998, we have received the Mr. Transmission Award of Excellence and in 2011 we were selected to receive the Franchisee of the Year Award. These awards are not based on level of business or sales achievement but core values and commitment demonstrated to our customers. We are rated as an A+ company with the Atlanta Better Business Bureau and always do our very.. best to insure that all of our customers are happy. We strive to create customer experiences that result in satisfaction and loyalty.
MR. TRANSMISSION KEEPS YOU ON THE ROAD
For over 50 years, Mr. Transmission has been known as "The Professionals" when it comes to transmission repair and drive train components; you can be assured that Mr. Transmission is the best. Transmissions are the most complicated system in your car and our technicians have the experience, knowledge and expertise to diagnose and repair this system. Everyone depends on their vehicle, and you can depend on us. Mr. Transmission will make sure your vehicle is ROAD READY
THINK YOU HAVE A TRANSMISSION PROBLEM?
If you think there is something wrong with your transmission, bring it to Mr. Transmission for a FREE Performance Check. With our step-by-step diagnostic service, we'll find what troubles your transmission and have you back on the road in no time. Simply put... when the job is done, it's done right at Mr. Transmission!
A+ Rating/BBB Accredited ASE Certified, Franchisee of the Year 2011,received Moran Family of Brands Award of Excellence every year since 2001.
They acted quickly to get my car towed to their location and got back to me same day with their recommendation for my best plan of action, even though it did not involve them making repairs but... instead sending it to the dealership. Honesty goes a long way in this business. I will be back.VIEW MORE »VIEW LESS »
I was highly disappointed regarding my experience today at Mr. Transmission in Sandy Springs. I brought my vehicle in for a test drive to determine the source of erratic shifting after being told,... over the phone, that a diagnostic was free. After leaving my vehicle for a few hours, I was told the inspection was complete and that my transmission was failing. Being a thrifty shopper, I wanted to receive a few quotes from various shops for a repair. Upon picking up my vehicle, I spoke with the shop foreman Lowell who confirmed what was said on the phone. When I asked him for a diagnostic write up, he told me with a sly grin that that would cost $89.95, as if he has played this “free at first but not really free” joke on many unsuspecting patrons before. I asked if he was serious and he responded “Yep, if I have to write it down it’ll cost you $90”. Not exactly the standard you want to set in terms of consistent message delivery, especially when one should realize that I was a potential $3000 invoice for a new transmission. Once he and the secretary Cindy realized I was not going to have them do the work immediately I was basically shown the door in an incredibly rude manner. Honestly I felt patronized and lied to. Overall, the demeanor of the two employees I dealt with was the most unprofessional I have ever experienced in an automotive repair situation. Take your business elsewhere.VIEW MORE »VIEW LESS »
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They acted quickly to get my car towed to their location and got back to me same day with their recommendation for my best plan of action, even though it did not involve them making repairs but instead sending it to the dealership. Honesty goes a long way in this business. I will be back.
Very glad we could assist you in getting your car repaired and avoiding an unexpected expense on your part. Thank you for posting your review.
I was highly disappointed regarding my experience today at Mr. Transmission in Sandy Springs. I brought my vehicle in for a test drive to determine the source of erratic shifting after being told, over the phone, that a diagnostic was free. After leaving my vehicle for a few hours, I was told the inspection was complete and that my transmission was failing. Being a thrifty shopper, I wanted to receive a few quotes from various shops for a repair. Upon picking up my vehicle, I spoke with the shop foreman Lowell who confirmed what was said on the phone. When I asked him for a diagnostic write up, he told me with a sly grin that that would cost $89.95, as if he has played this “free at first but not really free” joke on many unsuspecting patrons before. I asked if he was serious and he responded “Yep, if I have to write it down it’ll cost you $90”. Not exactly the standard you want to set in terms of consistent message delivery, especially when one should realize that I was a potential $3000 invoice for a new transmission. Once he and the secretary Cindy realized I was not going to have them do the work immediately I was basically shown the door in an incredibly rude manner. Honestly I felt patronized and lied to. Overall, the demeanor of the two employees I dealt with was the most unprofessional I have ever experienced in an automotive repair situation. Take your business elsewhere.
Dear terlie33, we are sincerely sorry that you were disappointed with your experience at our company. We respect and appreciate our customers and strive to see that all our customers are 100% satisfied. We certainly do offer a free performance check or diagnostics and estimate of transmission repair costs; however, we are not in the business of offering an opinion or estimate of costs for repairs after the fact. We are sorry if there was any miscommunication about this, but we did perform the free diagnosis and determined there were issues with the transmission and the installation. We then called you and reviewed the diagnosis over the phone. Written diagnostics are the property of Mr. Transmission and if requested, then copies may be provided to the customer at the manager’s discretion. From our conversation, you stated the transmission was not good and wanted it diagnosed before the warranty expired so you could get a refund. Unfortunately it isn’t our policy to provide copies of our findings for the purpose of customers obtaining a refund for parts or work performed by another party prior to our diagnosis. Again, we are very sorry that your experience was not what you wanted but your expectation was never represented by our center. Thanks, Mr. Transmission
With an initial quote for a $ 3,300 transmission replacement, my wife and I were in the market for a second opinion. Our most positive experience began with a phone call to Mr Transmission, where a few inquisitive questions were asked and some encouraging suggestions were made before we spent any money or go anywhere. After we checked a few things ourselves, it was with confidence we brought our vehicle to the owner Lowell where he invested over 2 hours of looking into the vehicle and found no evidence of an actual transmission issue. He then brought my wife(and vehicle) to a neighboring shop for what turned out to be something minor leading to a $ 350 repair ( A $ 3000 difference from our first quote at a reputable shop) WOW! Their team even kindly provided transportation to the house for my wife, as the repair would not be complete until the following day. It is difficult finding Honest and trustworthy service and we found Mr Transmission to be an OUTSTANDING example of a forthright business with a helpful demeanor and integrity! Thank you!! We would highly recommend you go here to take care of your vehicle needs..you will be in good hands!
My car died in a parking lot. I called Mr. Transmission and they took care of me! Lowell connected me with a tow service who picked up my car and delivered it right to him. He offered to cover that cost, if upon evaluation he could repair and I elected to let him do the work. Within a few day he had the car ready to. He actually took the time to show me what went wrong and what he replaced. My daughter was with me when I picked up the car and she even said the she learned a thing or two about transmissions. This is a man who is obviously proud of his work - and you get the same feeling from his entire staff! Oh and by the way my car is running better than it was before!
Thank you for posting this review and sharing your experience in doing business with us.
I originally took my car in for a quote based on service done at a different Mr. Transmission almost 30 years ago. Repairs were done as quoted with no add-ons to my 2001 Honda Accord EX and in the time specified in the quote. Friendly service and was endorsed by my regular mechanic. Transmission was totally rebuilt and has been running great since repair work done.
Thank you for posting this review of your experience and confidence in our Mr. Transmission center. We strive to ensure all of our customers are 100% happy.
Ha transmission issue with our VW Cabrio, and noted the sign from Abernathy road of Mr. Transmission. Took it there and they were professional, checked the car out and then gave me an estimate range to fix. Came in under the highest estimate closer to the lowest and the car runs great. Had the shop next door do some other work on car, and all went well. Worth the money and now car is worth something, while before not even $100. So keeping the Cabrio for another 5 years. Thanks P.G.Jacobsen
Thank you for posting this review of your experience with our shop and glad we could assist you in getting more miles out of your car!
timely, quality service, delivery beyond expectations, competitive pricing, same day service. great diagnostic explanations and wonderful communication skills as well.
Posted on Customer Lobby on: 10/29/2013
My general experience with Mr. Transmission was good because they were very nice people. They definitely helped me out as far as offering a competitive price here in Atlanta. I have a 13-year-old car, and travelling in the hills with it still seems a little iffy. I'm not completely convinced that my car is running well now, but that could just be because it's so old.
Posted on Customer Lobby on: 10/28/2013
We've had various transmission problems and Mr. Transmission always fixes them. There have been other problems with the vehicle that they've identified, but if they can't fix it themselves, they recommend someone who can. They're always courteous and bend over backwards to get things done in a timely manner. I highly recommend them to anybody and have done so on several occasions.
Posted on Customer Lobby on: 10/11/2013
We took our vehicle to another place first and they recommended Mr. Transmission since the job was more than they could handle. So, Mr. Transmission came and picked up our car, fixed it, and the car is fine now.They scheduled a follow-up visit and everything was fine. The car has been perfect since then. I'm going in once a year to have my transmission fluid checked there, which helps avoid a lot problems, and everyone should do the same.
Posted on Customer Lobby on: 10/10/2013
I would like to thank Mr. Lowell and the team at this location for an all around great experience. My 2006 Saturn Vue needed a new transmission at 200,000, it is my work horse, and I needed to trust that the job would be done right. I am now almost a year later at 227,500 miles and the transmission is handling just fine. This location was referred to me and I have to recommend them to others..Thank you and see you at another 30,000 The Beans
Posted on Customer Lobby on: 10/8/2013
My experience with Mr. Transmission is based around the relationship I have built there with one guy. Lowell is nothing short of excellent. He is very trustworthy and I think the world of him. He's different than a lot of other people in that way. Sometimes he will tell you that you don't need to do something when another mechanic would tell you that you do just to charge more.I value the trust I have built with Lowell and the relationship I have with him. He has character. I've gone there even for jobs that don't involve my transmission. I have referred a couple of people there: neighbors and others. I've told them that it's nice to know that everything Mr. Transmission does is needed and not just done to jack up the price. Experience and knowledge are important, but trust is everything to me.
Posted on Customer Lobby on: 10/3/2013
Lowell at Mr. Transmission is an awesome person. He took care of my new transmission with great service, so I really couldn't be happier or ask for much more.
Posted on Customer Lobby on: 9/27/2013
Mr. Transmission rebuilt my transmission a year ago. They're a local, small business so their quality of service is one that traditionally goes along with that kind of business. They're really friendly, personable, very honest, and didn't oversell me on anything.
We brought in our Chevy Suburban for problems we were having with our four-wheel drive. We were bracing for an estimate in the thousands; when we got a call, Lowell said the problem was just a switch that he could replace for under $200. Thank goodness!