In the past we have had a decent experience with them - they tented our building and have done basic pest control. I called to have them come take care of the spiders that were overrunning our townhome! They recommended fogging instead of spraying. I scheduled an appointment and their tech came out about a week later to do the fogging. I was told that I would only have to be out about 2 hours and that when I came back there should only be a faint smell and no clean up. I re-entered the house about 3 hours after the fogging and there was a stench of chemical smell in the air and a film all over everything! The carpet, tile, counters, furniture... It was horrible to clean up! Later that night we noticed that the film on the wood furniture was not coming off and that it had ruined the finish. I called the owner of Mt. Helix the next day and he gave me a really hard time and a big run around. Eventually they came out and looked at the furniture (amazing how nice he was when he realized my husband was home) and took responsibility and offered to pay to have it fixed. The thing that REALLY bothered me was that after describing the film and stench they realized that their employee had used the wrong chemical to fog the house...even once they realized this there was no apology made to us! Who knows how dangerous this could have been to us or our animals! Fortunately our furniture has been fixed, but I will never, ever use this company again!
Posted: 8/27/2008 • Link to this review