I received an estimate from my dealership and I decided to call Munich Motorsport to receive a second opinion. Ashley was extremely knowledgeable and helpful, she basically cut my estimate in half and provided excellent service. I recommend them to anyone with a BMW issue.
Posted: 12/16/2014 • Link to this review
I've owned 5 BMWs over the last 20 years and Munich has always done a great job servicing them. Very professional and knowledgeable with a great customer-centric attitude. I highly recommend this company for the best BMW service in Atlanta!!
Posted: 12/19/2013 • Link to this review
I had heard great things about Munich when I moved to Dunwoody and solicited from my neighbor, a BMW enthusiast, where he took his car. I could not be more disappointed. They replaced a fuel pump assembly in September 2011 and I had to take it back 2 days later because they crimped the gasket, and had to replace it , fuel was leaking all over the ground in my garage...not good. - so, no real biggie, we can chalk-up this first experience to bad luck. After all, at this point i am out 4 hours of work and a day's rental car (note sarcasm). I had to take my car back in January for a similar leak, or what appeared to be the same symptoms as the first time. This time, they charged me for the "fuel pump sending unit" which, from the certified schematic drawings ( from another shop) used by the tech's for repair should have been visible back in September if indeed, the "cap" had been worn as stated. Oh, and the charged me again for the gasket - $29, the same part number as on my previous invoice from September...so, they did or did not see it....I'm confused. All work, include parts are guaranteed 1 year! This time I am out 4 days rental @ $160 and an additional $162 for this work. KEEP LOOKING
Posted: 2/09/2012 • Link to this review
We are truly sorry that this customer was not satisfied, as we strive to provide an exceptional level of service for those who so choose to trust us with their vehicle service and maintenance needs, and many do.
This vehicle was towed to our shop on September 19, 2011 for a ‘no start' problem. The diagnosis was a failed fuel pump. As he was a new customer, we provided the diagnosis free of charge. Fuel pump failures on older, high-mileage vehicles are common especially since ethanol has been added to our gasoline. Over time, we have found other ethanol fuel related problems with rubber gaskets, hoses, and plastic components- all slowly deteriorating (Google "ethanol in gasoline problems" for a more details). Such failures are unpredictable and unless the customer is willing to burden the expense of replacing the whole fuel delivery system, we only replace the parts that have failed. On this vehicle replacing all such components would exceed the value of the vehicle. Perhaps we should be more aggressive in our suggested repairs, but we typically don't fix parts that are not broken or sell items not needed. It would certainly be more beneficial to us, and a more lucrative business model, but would hardly be ethical.
The fuel tank on this vehicle has TWO compartments and TWO fuel level sending units, which the customer could easily confirm by referencing the "certified schematic drawings" to which he refers. The RIGHT side unit is combined with the fuel pump. The LEFT side contains a separate unit. BOTH units use the same sealing ring and gasket; hence, the part numbers are also the same.
The combination fuel pump with the fuel level sending unit on the RIGHT side was replaced during that visit. On September 30, 2011 the customer reported a fuel odor and possible leak after filling up his fuel tank. We advised him to bring the vehicle in as soon as possible and we would give the issue our immediate attention while he waited, but he elected to drop off the vehicle. Unfortunately, we did find evidence of a fuel leak at the fuel pump gasket. A new gasket was installed and the fuel delivery system was checked for other leaks but none were found at that time. The repair was under warranty- there were NO CHARGES to the customer.
Several months later, on January 30, 2012, the customer reported another fuel leak. We found the fuel level sending unit on the LEFT side of the tank leaking; the plastic housing on the unit was cracked and deteriorating. No other leaks were found. Though the symptoms may have been similar (fuel leaking), the repair was not the same. The sending unit was replaced with a new gasket and sealing ring. The customer was charged for the additional parts installed on his vehicle, but as a gesture of goodwill we waived all labor charges for the diagnostics and installation. Sometimes our compassion receives very little merit, but it is the way we have done business for over 20 years and hope to continue to do so.
Currently owning four older model BMW's I have found that Munich Motorsport has by far the best service with the most knowledgeable and enthusiastic technicians in the Atlanta area. I have always been treated by them in a professional manner with courtesy and respect. Jim and George make honest apprasials of what work is needed within my budget and always repair my cars expertly and on-time. If you have a BMW, either old or new, and want it repaired correctly I would certainly recommend Munich Motorsport for service.
Posted: 11/22/2010 • Link to this review
I accidentally found Munich when my Volvo suddenly stopped working in 2005. George explained everythingto me in laymans term, his pricing was reasonable and the car was repaired quickly. My car goes for tune ups and since Georage at Munich has had to look after my "betsy" it runs like a dream. I would highly recommend them for Volvo and other car repair.
Posted: 11/12/2007 • Last edited: 1/02/2008 • Link to this review