DISREPUTABLE does not begin to describe this company. In the interest of full disclosure this review is about the companies customer service, or pure lack thereof, not the food. I have never written a review in my life, although I am always thankful for those who take the time and have often used them to make decisions when purchasing products. So I hope everyone who reads this stays clear of this company. I ordered my food, which never arrived, however when my visa bill arrived a month (yes, 30 days!) later they had charged my credit card $311.50. I contacted the customer service department, which seems to consist of only one condescending lower level "manager" who clearly attended the "summer camp" of appropriate responses when dealing with an upset customer. Sadly, they neglected to teach him how to effectively communicate. When I asked to speak to a person of a higher position, here is the response I received. "we are a very small company. We do not have multiple levels of management however we do have an owner. I have spoken to him and I am following his direction. He is not readily accessible for phone calls or emails unfortunately." REALLY, you own a bloody company with a really upset client and you can't pick up the phone or send a personal email? Unfortunate is an understatement. STAY FAR AWAY from this company.
Posted: 7/20/2012 • Link to this review
I didn't know what to expect when I started ordering from Chef by Request, but wow. The food is amazing. All 40/30/30 zone and perfectly matched to what I need. On top of that the food has been delicious! Know that you're going to pay a bit for this service, but ask yourself, is your health worth it?
Posted: 9/30/2009 • Link to this review
I have been on the Zone Diet and am amazed at the results! Not only have I reached my goal weight, but I have more energy than ever before. Chef By Request has made my life so much easier and I recommend it to anyone.
Posted: 5/29/2009 • Link to this review