This is mtbloony's TrustRating, which is based on both the number of reviews mtbloony has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful mtbloony has been to the Kudzu community.
Posted on
4/25/2012
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Good Sod, Mediocre Service
Customer service prior to the sale was great. The person I talked to was knowledgable and more importantly honest about the whole thing. I found fescue cheaper, but given the reviews and the initial customer service I felt it was best to go with ngturf. The fescue sod I got was great, especially if you install right away like you are suppose to. However, this was my first attempt at sodding and some of the sod that I didn't get installed the first day started turning brown. I called the company asking what I should do and the person who picked up the phone didn't know. I was told someone with more knowledge in the this area would call me back. They never did, so I can't say the service was anything better than average. After some research I realized that I was overwatering the sod. I lost some sod, but it could of been less had they called me back.
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NG Turf replied on
04-26-2012
NG Turf prides itself on having quality customer service, and we apologize for this inconvenience. We would like to replace those pieces for you. If you would call our office, 770-832-8608, and ask for Claire or Nicky, we will be more than happy to assist you. Thank you.
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