• Claim This Profile!
    Join thousands of businesses who are using Kudzu to find new customers.

    When you register, you can:

     •  List your specialties
     •  Respond to reviews
     •  Create special offers


Business overview

Reviews

View More »

Just Compare the Prices-NTB is a rip-off!, 3/14/2013

Went to NTB because I had a flat & needed the tire replaced,an alignment,& to have a patch put on one tire. I got a call to say they could not do the alignment because I needed parts replaced,... however, the store manager could not explain to me what was wrong with my car. Just said my car was messed up-Thanks! Then he said he could not repair my tire because the nail was on the inside of the tire (never heard of that before.) I just wanted my car back. I called a place in Roswell called Perfect Performance & they told me a 4 wheel alignment was $65 (NTB is $89.99), so I took it there & they told me my right arm was bad & took me to look under my car & showed me exactly what the problem was, & my left arm was going bad too so I had that replaced, an alignment done,& they even fixed the tire with the nail in it (that NTB said could not be fixed.) for $ 400. NTB quoted me only the right arm repair, plus upcharges for things I did not need for $900, I would hate to think how much it would have cost to have both the right & left arm replaced. I, also, called one other shop we use at work before going with Perfect Performance & their prices were good but still came in at $150 more. I am not saying you have to go to the same place I did, but please shop around before going to NTB! I used to do all of my oil changes there, but never again!

VIEW MORE »VIEW LESS »

Good service and careful with your car; (revised), 1/21/2012

Prices are what you would expect for a chain. But I needed special tires, quoted one price and when I got them they came through at $100 less. Took care of my care. Good place to go. Helpul... staff. 3/29 I had to drop their rating. I went back that day to have the ball joints replaced. Spent 3 hours there, and watched some guy just wandering around my car. No work. They came out after 3 hours and said they got the wrong ones. Too late to do anything. So they were supposed to get the new ones and call me for an appt. Never heard from them. Called a week later, said they were working on getting right parts. Would call me back and never did. Very poor customer service. Ok for tires. Take it to real mechanic for anything else.

VIEW MORE »VIEW LESS »

Displaying 1-4 of 4

Reviews

roswellmommy

Reviews: 2

Just Compare the Prices-NTB is a rip-off!

Went to NTB because I had a flat & needed the tire replaced,an alignment,& to have a patch put on one tire. I got a call to say they could not do the alignment because I needed parts replaced, however, the store manager could not explain to me what was wrong with my car. Just said my car was messed up-Thanks! Then he said he could not repair my tire because the nail was on the inside of the tire (never heard of that before.) I just wanted my car back. I called a place in Roswell called Perfect Performance & they told me a 4 wheel alignment was $65 (NTB is $89.99), so I took it there & they told me my right arm was bad & took me to look under my car & showed me exactly what the problem was, & my left arm was going bad too so I had that replaced, an alignment done,& they even fixed the tire with the nail in it (that NTB said could not be fixed.) for $ 400. NTB quoted me only the right arm repair, plus upcharges for things I did not need for $900, I would hate to think how much it would have cost to have both the right & left arm replaced. I, also, called one other shop we use at work before going with Perfect Performance & their prices were good but still came in at $150 more. I am not saying you have to go to the same place I did, but please shop around before going to NTB! I used to do all of my oil changes there, but never again!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

hdryder

Reviews: 1

Good service and careful with your car; (revised)

Prices are what you would expect for a chain. But I needed special tires, quoted one price and when I got them they came through at $100 less. Took care of my care. Good place to go. Helpul staff. 3/29 I had to drop their rating. I went back that day to have the ball joints replaced. Spent 3 hours there, and watched some guy just wandering around my car. No work. They came out after 3 hours and said they got the wrong ones. Too late to do anything. So they were supposed to get the new ones and call me for an appt. Never heard from them. Called a week later, said they were working on getting right parts. Would call me back and never did. Very poor customer service. Ok for tires. Take it to real mechanic for anything else.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

kudzoo

Reviews: 30

good choice for tires

NTB is generally a good choice for tires. They have a good selection to choose from and offer low-price guarantee. You also get lifetime balance and rotation with each purchase.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

jghampton

Reviews: 55

Happy

We have been very happy with NTB for our tires, oil changes and wheel alignment. They are friendly and courteous and appreciative of your business. They offer a wide selection of tires and are able to guide you through new tire selection. Highly recommend.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO