• Claim This Profile!
    Join thousands of businesses who are using Kudzu to find new customers.

    When you register, you can:

     •  List your specialties
     •  Respond to reviews
     •  Create special offers

Business overview

Reviews

View More »

AVOID, 4/16/2010

Went into this store on a weekday early afternoon, asked how long for four new tires and an alignment: "1 hour, 20 mins." I watched from the silent waiting room (tv was broken) as my wheels, with... the new tires on, sat on the floor for about 40 mins. The shop was almost silent for most of that time too. Where everyone was, I don't know, but I was the only one in the waiting room, and most of the bays had cars in them. Two and one half hours later, four tires but no alignment, I finally got out of there. Go there if you must, but don't expect efficiency or any respect for your time.

VIEW MORE »VIEW LESS »

Stay away from this place, 7/17/2008

Had brakes done there. 2 days after they started SMOKING. I took my car back and they said there was nothing wrong. The smoking stopped but they squeal every time I hit the brake pedal. The... obviously didn't do something right, I'm headed back there today again well they will likely tell me there's nothing they can do. BTW - if you call them on the phone it's really hard to understand them. At the time of this review most of the employees don't speak english very well.

VIEW MORE »VIEW LESS »

Displaying 1-8 of 8

Reviews

aleix24

Reviews: 1

AVOID

Went into this store on a weekday early afternoon, asked how long for four new tires and an alignment: "1 hour, 20 mins." I watched from the silent waiting room (tv was broken) as my wheels, with the new tires on, sat on the floor for about 40 mins. The shop was almost silent for most of that time too. Where everyone was, I don't know, but I was the only one in the waiting room, and most of the bays had cars in them. Two and one half hours later, four tires but no alignment, I finally got out of there. Go there if you must, but don't expect efficiency or any respect for your time.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

ga_kudzu_user

Reviews: 3

Stay away from this place

Had brakes done there. 2 days after they started SMOKING. I took my car back and they said there was nothing wrong. The smoking stopped but they squeal every time I hit the brake pedal. The obviously didn't do something right, I'm headed back there today again well they will likely tell me there's nothing they can do. BTW - if you call them on the phone it's really hard to understand them. At the time of this review most of the employees don't speak english very well.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

BBQueen

Reviews: 2

Near-Death Experience

I went to NTB because my family's been using them for years. I purchased high-end tires and the lifetime warranty and spent a pretty penny. I sat in their waiting room for 8 HOURS waiting for my tires to be mounted. And I was one of only two customers in the place. When I finally got my car back, it was absolutely covered in grease...the doors, the seats, even the interior roof of my car. I swore I'd never use them again, but alas - the lifetime warranty. A few months later I blew a tire. I called and they said they would have my model in first thing the following morning. I arrive around 4pm the next day and lo and behold, they forgot to order my tire. I had to leave my car overnight with them. Not exactly convenient. I also had them rotated and balanced. But here's the kicker - Now a year later and my tire starts humming. I'm not about to make the same mistake and go back to NTB, so I took it to another mechanic. He discovers THREE of my tires were mounted BACKWARDS and were seperating from the inside. Easy mistake, you might think...until he pointed out that the one tire had printed on it, plain as day "THIS SIDE OUT". And the other three? "THIS SIDE IN". He said I was lucky all three hadn't blown out already. I've called their corporate office every day for the last five days and still haven't heard back. For a place with "Tire" in their name, they sure as heck don't know jack about tires. BEWARE.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Choates

Reviews: 10

Best diagnostics in town.

Went in to have my break checked ended up replacing the brakes the roters and a axial. I really needed the work though. It was a great diagnostic. After all that my brakes still squeal when stopping and the car still makes noises when turning right. Great call, but bad service.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Hideyuki

Reviews: 2

Good mechanic and managers are not on weekends.

I had 100k maintenance done to my Honda Accord (94) over the weekends. Timing belt was changed as well as battery installation and brake installation. Mechanically they are good condition, but after that, I could not hear my raido. Apparently, Battery was not installed properly. Now, what they say is they did nothing wrong. Well, I am out of this shop. Never go there on weekends. I wonder if they are always this bad or they are good on weekday.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

specialady45

Reviews: 2

Worst Service I've Ever Received

I called and made an appointment to take my car for 4 tires. My appointment was at 5:00, I arrived early. The guy at the desk couldn't put a check through so I waited 20 minutes until he could help me. When he did, he looked on the computer and said I didn't have an appointment and he wouldn't be able to take my care until 7:30. I walked out and the next day took my car to another company

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

sheleehar

Reviews: 6

Good service awful prices

I always get great service here but darn if them prices aren't high.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

maria6

Reviews: 3

Have your wallet ready

I had my car serviced at this location, after waiting 10 min for anyone to come up front and acknowledge me. I had a coupon for a free oil change and tire rotation. I understand the $4 fee for disposing of the oil, however, the other items they were trying to sell me where unnecessary. They quoted me $900 worth of things that needed to be fixed on my car (front strut needed repair). NTB said I need to have all 4 brakes replaced--I had to inform them that 4 days prior I had already had the front brakes replaced and I knew I didn't need that. I had a second opinion/quote done on my car and that quote was $400. I have not been back nor will I go back. They were unfriendly and unwilling to answer my questions. I also didn't like the way they were trying to get me to purchase items/services that I didn't need.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO