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Reviews

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Never again, 2/08/2013

Went there for a simple oil change and it turned into a mess. When I got home looked at the receipt and realized it said the wrong oil. Called the store the clerk admitted the mistake because I had... it in writing. They told me to go back and they drained the wrong oil and added the correct one with a new filter. I unknowingly drove the car for twenty miles back and forth. The clerk apologized and refused to provide me with a copy of warranty agreement for bad workmanship he did not even want to give me his name. Of course they offered me a free service for next time. What I DO NOT GET is the fact that the right grade is clearly marked on the Engines Oil Cap. All they had to do is open their eyes and read it. The clerk up front made the mistake and the tech in the shop like a blind man just went with it in spite of the Manufacturers clear specification on the engine. Filled a complaint with head quarters still no one got back to me. Going to give it two more business days and call back. Car prior to this was dealer maintained with no issues. I have all maintenance records. This morning it made the most horrible noise and vibrated a bit when I came to a full stop at a red light. FIRST AND LAST TIME they can keep their free oil change.

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Slipshod Workmanship, 7/21/2010

I needed to replace the rear tires on my vehicle, and after shopping around decided on Fayetteville's NTB. Took the car there, had new tires installed and an alignment, and took the car home, with... everything seemingly fine. The next morning, one of the new tires was completely flat. So, I had to change my plans and find a different vehicle. Coming back that afternoon, I pumped up the tire, found out it was a slow leak, drove 20 miles back to NTB, were they checked out the tire. Turns out, either the valve stem installation was faulty, or the rim had not been cleaned when they installed the tire. So, due to their poor installation, I am out some gas, time, and work, with no discount or compensation whatsoever from them to make things right.

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Displaying 1-4 of 4

Reviews

johnsix

Reviews: 3

Never again

Went there for a simple oil change and it turned into a mess. When I got home looked at the receipt and realized it said the wrong oil. Called the store the clerk admitted the mistake because I had it in writing. They told me to go back and they drained the wrong oil and added the correct one with a new filter. I unknowingly drove the car for twenty miles back and forth. The clerk apologized and refused to provide me with a copy of warranty agreement for bad workmanship he did not even want to give me his name. Of course they offered me a free service for next time. What I DO NOT GET is the fact that the right grade is clearly marked on the Engines Oil Cap. All they had to do is open their eyes and read it. The clerk up front made the mistake and the tech in the shop like a blind man just went with it in spite of the Manufacturers clear specification on the engine. Filled a complaint with head quarters still no one got back to me. Going to give it two more business days and call back. Car prior to this was dealer maintained with no issues. I have all maintenance records. This morning it made the most horrible noise and vibrated a bit when I came to a full stop at a red light. FIRST AND LAST TIME they can keep their free oil change.

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the_stormcrow

Reviews: 1

Slipshod Workmanship

I needed to replace the rear tires on my vehicle, and after shopping around decided on Fayetteville's NTB. Took the car there, had new tires installed and an alignment, and took the car home, with everything seemingly fine. The next morning, one of the new tires was completely flat. So, I had to change my plans and find a different vehicle. Coming back that afternoon, I pumped up the tire, found out it was a slow leak, drove 20 miles back to NTB, were they checked out the tire. Turns out, either the valve stem installation was faulty, or the rim had not been cleaned when they installed the tire. So, due to their poor installation, I am out some gas, time, and work, with no discount or compensation whatsoever from them to make things right.

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oicu812

Reviews: 3

Nice folks

Fairly fast service. Very friendly people. They don't try to sell you parts and service that you do not really need like down the road at KT.

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grheslop

Reviews: 3

Oil Change

Last time we went their was to get tires and the oil changed the advertised price was 19.95 on the oil change. When we picked up the car and the price on the oil change was 35.00. After several phone calls they return the call and agreed to reimburse for the over charge if we came back to the store. Well we never did go back and never will again. We will never use NTB at any location.

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