All was going well at Nalley for 3-4 years, until they wanted me to buy another car, and I declined. At Christmas 2014, my car would not restart. The tech, Al McGowan, said he could find no reason for it; bring it back if it happens again and we'll recheck it. When it reoccurred he reacted in a surly manner, as did Ed, surprisingly. Al said, Maybe you were sitting in it with the motor running (yes, for 20 min). Maybe you had the radio on (no), and the heater, too (no). In other words, what did I do to the car? He denied receiving my telephone message seeking help, and said he had so many customers with my last name, he could not know which customer had called. Also, he did not receive my email. However, it went through just fine. I still have the copy in my computer. I'm not sure which one of his responses was the most ridiculous. I took it to Advance Auto. All it needed was the battery cables cleaned. I have had no re-start problems since. Following this experience, I have returned to a shop I used for another car years ago. I had really enjoyed Nalley during "the good years". They were courteous and made me very comfortable. But this change of attitude turned me off completely. In the long run, however, I have already saved a lot of money, and my car is running just as well as ever!
Posted: 7/28/2015 • Link to this review
A few weeks ago I bought a 2011 Acura TSX wagon form Nalley Acura. For the past 20 or so years I have purchased Hondas from the same salesman at the same Honda dealership and have been extremely pleaded with all my transactions. But my needs demanded a station wagon and I had searched the internet and Consumer Reports to fine the vehicle to fit my needs. The best fit for the money was the Acura TSX wagon. A physical inspection confirmed my on line conclusions and the Acura TSX was by far the most car for the money...and to my eye a very nice looking vehicle. When my wife and I visited Nalley I was pleased from the time we entered till the several hours later when we drove off in our new vehicle. Everyone, to the man/woman treated us with the upmost courtsey and respect...and NO high pressure sales tacticts...everyone acted as though I was their oldest/best customer, even though this was the first time they had ever seen me. The deal was a bit complicated as I had two 2003 Honda cars to trade in and I had arrived in only one, an Accord coup, while my 2003 Pilot sat at home. Without my Pilot in tow I really was not expecting to trade autos, but I had all the facts and figures the internet and consumer reports could provide so I was as prepared as possible. All car dealerships have to make a profit to survive, but it really boils down to how
Posted: 6/06/2011 • Link to this review
Loved buying my TSX and have loved driving it. However, my car has a glitch that causes the key to become stuck in the ignition, not allowing me to fully turn the car off.This occurs randomly and last time this happened it drained my battery and I was stranded on a Monday AM. When I managed to get into the service dept, the key (of course) was releasing. The service consultant would NOT try to find out what the problem was no matter how much I begged.He was not willing to "fix a problem that was not broken". When I got to my computer it took me 15 seconds to google this and find two possible reasons this problem might be happening.I even called Acura Client Service and they researched the problem and told me a possible cause. Nalley's service consultant could have tried to help me solve my problem but it was obviously much easier for him to find a reason not to do his job and send me on my way. Acura Client Service is referring my issue to another dealership's service department for repair. I won't be buying anymore cars from Nalley and definitely won't visit their service department.
Posted: 1/24/2011 • Link to this review
Purchased a 2007 certified TL for Xmas and was happy with the purchase and the buying process. Got a fair deal and the salesperson, Asit, was great. However, the customer follow up process was extremely poor. Here it is March 10, and I still don't have my title paperwork (bought the car Dec. 23). Nalley says they lost the first Title. I'm getting letters from the state asking why I don't have insurance on my car because it is not registered in the state of Georgia. All the dealership has done so far is have me come by (4 times so far) to get updated temporary tags. Watch out for the incompetents that work in the back offices.
Posted: 3/12/2009 • Link to this review
I have taken my car into this service department a couple of times. Both times, I have been told that my two year old car needed all types of repairs that other service technicians have said were extraneous. I really think that Nalley's goal is to upsell everything in their service department. Additionally, their prices are usually beaten by every other service department.
Posted: 2/05/2008 • Last edited: 3/28/2008 • Link to this review
If you're looking for the best experience in buying a vehicle, see Charles Nichols, the used cars manager. There are certain factors that I look for when spending my hard earned cash. Quality and location are important, but customer service goes a long way.
Posted: 11/07/2007 • Last edited: 4/24/2008 • Link to this review
I went in to only look at the TL and was then going to go by the Lexus dealership to look at the New IS 300, Nalley would not let me leave without this car. I stood my ground on the amount I was willing to pay and eventually got it. I love my car! I also take my car into service there which I do feel is a rip off. My car is only 1.5 years old and every three months they are telling me it will cost me $200-300 to service the car. I do not plan on returning to the service department for maintenance service any more.
Posted: 10/16/2007 • Last edited: 1/02/2008 • Link to this review
My husband recently took our 2004 TL in for routine service and we were very pleased with the overall experience. The service was completed in a timely manner and my husband even received a ride to his office via their complementary shuttle service. The free car wash wasn't all that great but we didn't bring our vehicle in for a car wash so no big deal. We will continue have future service performed at this location.
Posted: 8/21/2007 • Last edited: 1/02/2008 • Link to this review
The service I received from Nalley while purchasing a vehicle was below average. After I signed the paperwork (and thus bought the car), I found out that the cd changer was not working. I informed the service manager of this and he replied that they did not have to disclose any info since the car was sold "AS IS." The estimated cost to fix this cd changer was $1400. To provide a solution to this problem, I was offered a few discount booklets. Well, needless to say, I was not very satisfied.
Posted: 3/05/2006 • Last edited: 1/02/2008 • Link to this review
I've been going to Nalley Acura for almost 20 years and have never had a complaint, although on some things they may be a bit overpriced. The dealership side lost my business, though, when they refused to give me a break on the price of a new Acura after Ihad been loyally bringing my car in for service for (at that time) more than ten years.
Posted: 3/04/2006 • Last edited: 1/02/2008 • Link to this review
They did not repair the broken part and charged me for it. Broke my radio and charged me to repair, Told me my rear seal was bad and it isn't. Would not go back.
Posted: 1/28/2006 • Last edited: 1/02/2008 • Link to this review