My handle to my Sentra was separating so I took it in. They broke the handle off after keeping me there for 5 hours. I got a rental car. When I got my car back, it had glue all down the side of the door and black smudge hand prints all in my car. They clean up the smudge marks but I had to bring it back to get the glue off. I ended up trading my Sentra for a Civic. I stopped by the cancel my extended warranty and GAP. I filled out the paperwork but forgot my odometer reading. Second time I stopped by, Shanel was not there and no one else could help me. Third time, I filled out the paperwork again and Shanel copied my odometer reading from Honda. The was all back in November. By this time it has been 10 weeks so I'm expecting to get my refund any day now. I stopped by 1/18/17 and she had not submitted it. Lost my paperwork and then had the audacity to tell me she moved offices, it must have gotten lost. She stated she didn't have any of my information and could not call me. I was at your service department and they had my information and I also filled out paperwork twice!!! The only person that was even nice was the receptionist when I went up there back in November. Everyone else there was rude or had "no knowledge" of what was going on. Just because they are in a new building does not make their customer service any better. I suggest going somewhere else for any needs.
Posted: 1/19/2017 • Link to this review
I have had nothing but horrible experiences with this place. I make an appointment everytime and it is still a minimum of 20 mins before I even sign the paperwork for my car to be take back. Even when the car goes back and they know I am waiting it ends up taking an extremely long time to have the service completed. I have never been in and out of here in less than two hrs, not even for an oil change. Calling to schedule an appointment is just as painful since no one answers the phone and no one ever returns voice mails. Not once have I been able to have a service completed and not come back due to damage or their lack of attention to detail. My door was damaged and they would not agree to repaint until I argued with a rude manager for 15 mins. The interior of the car was stained by greasy/oily hands. Parts were left off when car was being put back together. I suppose I am a glutton for punishment because I keep coming back. Unfortunarely they are extremely close to my house. Not once has a service manager apologized for the inconvenience or the absurdly long wait times. Very disappointing. Would never recommend unless you like miserable customer service and wasting your valuable time.
Posted: 7/03/2015 • Last edited: 7/06/2015 • Link to this review
I am a foreigner and I bought a pre-owned certificated Nissan Versa form Nalley Nissan Decatur. The salesman sold it before their engineer had checked it. He told it after I finished the payment. The car had emissions trouble and it took almost one week to repair it. Although he said the car would be cleaned up before I got it, it had strange smell. I needed to bring the car to fix the door dings which was on the "we owe" card. Soon after that it had transmission trouble. It took a few days to fix it, but I found the same trouble in one week. They needed to change the transmission at this time. It had past less than 3 months since I bought the car, it took 29 days to repair these troubles. The troubles were not the end. The car had troubles in doors and ingestion. The dealership did not reply an e-mail from their website. The Nissan North America said they didn't have any participation in the used car. I called the dealership and the other salesman told me they would change the car. They did it as a new purchase with trade-in. The salesman told me it would upgrade, but it was down grade. He did not provide me a test drive before I singed. My old one had remote lock and central lock systems, but the new one didn't have that systems. I would be happy if my story would be your help.
Posted: 11/14/2012 • Link to this review
Purchased a Nissan Certified 2010 Murano. Two weeks after purchase I returned to the dealer. XM could not be activated. I did all the calling and returning to the dealer. Got shifted from sales to service, back to sales. Never getting a returned call when promised. Read the FINE print on extended warranty. They wanted me to wait 90 days to make a claim for the $4200.00 XM/Navigation that needed replaced. XM serial number showed up. Per parts no XM included in the vehicle based on serial number. NO one ever took responsibility. Final straw I left a voice mail for the GM and never got a return called. First Nissan brand. First car purchase in 10 years. No one took responsibilty to make this issue correct. I have traded out of the 2010 to a 2011. Nissan Murano. Great car !! NALLEY in Decatur. The right hand is still looking for the left hand.
Posted: 5/10/2012 • Link to this review
Recently leased a Murano from Nalley. We went there first because it is the closest Nissan dealer to our house (typical if you live intown). Our salesman was friendly and not overly Type-A pushy like many salesmen and we were happy with the Murano but the numbers they quoted us on a lease were insane. Like I could lease a high-end German SUV for those numbers kind of insane. I guess all dealers do this because there are plenty of dummies out there who take whatever the dealer offers. I am not one of those dummies and so I went home and started calling other area Nissan dealers. Once I got down to a price I was happy with I called Nalley back and they not only matched the price but beat it. Sold. So in sum, same games as most dealers but in the end they got me the deal I wanted on the vehicle I wanted. I had a positive experience with the service dept on my prior Nissan as well. The service advisor was friendly and they repaired the problem quickly. There's simply no way to get the best deal possible without haggling at a car dealer, and that's a fact of life. So with that in mind I recommend Nalley.
Posted: 8/16/2011 • Link to this review
When my car blew a tire, I had it towed there. I asked them to remove all the security nuts, and replace them with regular ones, and I wouldn't put them back on until I got the security tool from my purchasing dealership. When I got my car back, there were dirty fingerprints all over my driver side interior door, my ceiling above the driver side door, and the seat. The door now had problems opening and closing as if someone leaned all their weight it! I have an extended warranty that covered the popped tire and the hubcap that rolled off. This place charged me, and told me I have to send in receipts to Nissan to get reimbursed, even though most dealers just do the work because it is covered. In the end, if I didn't have the money then, I wouldn't be able to get my car fixed. They broke a hubcap when replacing the nuts. When I expressed concern over it, service consultant Glossie Echols asked if I lived in a bad neighborhood, and "joked" that I could say I visited my family in "the ‘hood" and came away missing a hubcap. Who would laugh joke like that with a stressed out customer? When I got my car home, I counted the security bolts, and there were only 3, instead of 4. Took 2 weeks of him trying to offer other things instead like a free (cheap) oil change, before I got a new set.
Posted: 7/16/2011 • Link to this review
They have the worst customer service Roman the guy in the used car department...is trash and needs to be fired and they need to clean house...they are screening calls and i just bought a car from them never shop there to be honest burning this place down is the best way to go...they suck...Also when pursing the car they keep throwing their warranty on there after 10 times of saying no
Posted: 9/16/2010 • Link to this review
I went to Nalley Nissan for an oil change. I asked three times to make sure my fluids were topped off since I was going on a road trip. I get my car back and the fluids were not topped off. My coolant, raditator, steering and windsheild washer fluid were all low. It made me wonder if they even changed my oil...I spoke to person in charge of the service department and he said we all make mistakes. A mistake is forgetting to top off one or two fluids, not all of them...
Posted: 6/02/2009 • Link to this review
I went in there because I needed to buy a used car. I was in an accident and am a student down here and have had a nissan in the past and enjoyed it. I ended up buying one on the condition they would title in PA. The dealer said he would. After almost 8 weeks of waiting and going back to get new drive off tags they titled in GA. The salesman wouldnt call me back so my father called and the salesmen gave him a totally different story. Very dishonest all they care about is the sale. not worth the trouble.
Posted: 8/19/2008 • Link to this review