I took my car to them after an accident. They had my car for three months. They would never return my calls (until I got the manager of all Nalley Collision Centers involved). After three months, my car was finally ready. I took it to another collision center only to find out that the work is shoddy and sloppy. Do not take you car to this shop!
Posted: 8/18/2008 • Last edited: 9/14/2008 • Link to this review
Since Nalley Lexus has serviced our vehicles over the years, when we needed body work done following an accident, we used Nally Collision Center. Much to our dismay, the work was shoddy, incomplete and took days longer than anticipated. When we went to pick it up, the vehicle was parked out on the lot, so dirty you couldn't tell if it had even been painted. The manager was totally unconcerned, said he thought it was a quality job, "the best we could do". We wouldn't accept it, so they grudgingly tried again, and the job was redone and was completely satisfactory. It had even been washed so we could see that the work had been done! We went to Lexus for body work since their new car department and service department are beyond compare, but we'll never use the collision center again.
Posted: 5/29/2006 • Last edited: 9/14/2008 • Link to this review